Cannot change default quote in the sourcing tab

[Kenneberg]

Hi,

I have a revision controlled item and BOMs workspace (From the standard tenant). In the workspace I use the standard "Sourcing" tab, in which I can save suppliers and quote information. Up until recently I was able to set one of the quotes to default (so it's used in the BOM). Now I cannot change the default option, regardless if there is a default one already or not. I'm the only admin and I havn't changed the settings at all, is there an update recently which changed anything around the suppliers tab?

Best regards,

Johan Kenneberg

[gasevsm]

Johan,

Is it possible it is a browser caching issue.

What browser do you use - IE, Chrome, Firefox? Which version too? We'd like to try and reproduce.

Couls you try a different browser to make sure the behavior is consistent?

Finally, please evaluate if the issue persists in troubleshooting mode:
- Chrome : called 'Incognito Mode'. Press Ctrl+Shift+N in an existing Chrome window.
- Firefox : called 'Safe Mode'. hold down the Shift key while starting new Firefox window.
- IE : called 'InPrivate Browsing'. Hit Ctrl+Shift+P in an existing IE window.

Let us know what you find.

Thank you,
--
Martin Gasevski

[Kenneberg]

Hi,

I'm using Firefox v28.0 and my college who noticed the problem is on IE 11.0. I've also tried Chrome v 34.0.1847.131.

I tested the "Incognito Mode" in my Chrome version and the problem persists.

Best regards,

Johan Kenneberg

[gasevsm]

Sorry it didn't turn out something easy like that. Thanks for checking anyways, Johan. I think this warrants a support ticket. Kindly create one and reference this thread.

What can you share about the status of the item
- is it revised at all?
- are you attempting to set a default on unreleased, Working, or a historical released e.g. Production lcState.

--
Martin Gasevski

[michelle.stone]

I went ahead and created the support case (09563501) - someone will reach out to you soon!

Thanks,

Michelle

[dvirh]

Johan,

When you say you can't change the default, is it because there is not button to change the default quote? That might be because you are looking at the Released Revision of the item. You can only change the default quote in the Sourcing tab of the Working Revision of the item. This is a known limitation of the system and we expect to fix it in an upcoming release.

[Kenneberg]

Hi Hagay,

I cannot change it regardless of release status. I've tested both unreleased, working and released revision. These tests were performed in Firefox 29.0.

Best regards,

Johan Kenneberg

[dvirh]

Johan,

The issue I was referring to has been resolved with the May release that went over the weekend. Can you please test it again and let me know if this is resolved or not for your use case?

Thanks!

[dvirh · Accepted solution]

Johan,

BTW, I see that the two images you attached are showing Edit mode for the Sourcing tab. The 'Set Default' action is only available in the main screen for the Sourcing tab and not in the Edit screen. This may be contraintuitive, but this is how it's always been. See attached image.