Can't access item details

[dkeeley]

Hi,

I get an error message when I am attempting to access the 'Item Details Tab'on a particular workspace on my tennat (see image1 attached). Additionally when I try to view an item in the workspace the item details tab does not load (see image2 attached). 

This was working normally earlier today. This evening I made a change to the 'workflow notification fields' and afterwards these errors started occuring. The item details tab contains a table.

I cannot delete this workspace. I need it repaired ASAP. At the moment I cannot access my support account so please can you raise an ticket for me. I need to sorted URGENTLY!

No other workspaces are impacted. Repeatable on Chrome and IE.

Thanks,

David.,

[michelle.stone]

Case created: 09575235

We'll follow up shortly.

Thanks,

Michelle

[dkeeley]

Hi Michelle,

Can you check on the status of this call for me? I have requested an update twice on the support case itself but have yet to receive a reply.

David.

[michelle.stone]

Sure thing.

Michelle

[gasevsm]

We are investigating this issue as we speak. will let you know of tangible progress.

[dkeeley]

Hi,

Please provide an update on this and a projected timescale for solution. I have been unable to access this workspace for 2 days now!

David.

[bastien.mazeran]

Hi David,

We will provide you with status update through the support case.

Thank you.

[dkeeley]

Hi Bastien,

OK. Thanks.

David.