Recap 360 blocked, lost files and charged 8 times. Can't stitch anymore!

[AP2014]

Hello,

The product is great but the web interface is quite problematic:

1) Yesterday, I try to stitch photos manually to improve a project. I spend 3 hours and the site blocks. I have to restart from scratch. The file disappears.

2) I restart from scratch, pay again for a new calc, wait for hours, and go to "stitch" again.

3) I stitch over 40 photos. Suddenly, I select a photo to stitch, the site freezes and only shows 2 black windows. I can't do anything more.

4) I decide to start again (again!) from scratch since I do need this 3d model urgently. I prepare the project again. I spend time on the "registration" page and I input dimensions.

5) I am ready to launch but it doesn't work. I click "next" but never land on the "submitted page". I try again and again, it never goes to the next page which should say "submitted successfully".

6) Suddenly, I am back to the credit counter and I discover I have been charged 8 times (I have 60 credits left instead of 105).

7) This morning (15 hours later > why is it that long, why is there such a queue???), I receive 5 emails saying my projects are ready.

😎 I go to recap 360 (Chrome latest version running on W7 up to date): only 1 file appears and 1 still calculating (51% after 15 hours). Where are the 8 files I seem to have paid for (and why did I pay 8 times for the same file?)

9) I am able to open this completed project but when I want to download the files, the answer is: "No export" (although I systematically request all possible formats). So, I have really paid for nothing!

11) I decide to stitch manually (86 photos out of 249 have not been stitched!) and resubmit. But I can't stitch: I choose a picture and it opens 2 black frozen windows. Hidden behind a banner, I can guess it is written “please contact support”. What support? Where?

12) I write a feedback and I am unable to send it... I hit “send feedback” and nothing happens..

13) I want to share my folder with a friend: I go back to the main page and the complete project I just opened is no longer there. I can only see 2 new ones still calculating... Where are the jobs I paid for?

14) I try to share an other project folder with a friend in order to get some help. The sharing fails, saying "object reference is not set to an instance of an object"

I think something is going wrong here, am I right?

How can I get a working site back and finally complete this 3d model? How can I get credits back?

Please, guys, try to make a web service as great as the photogrametry product! So far, it discouraging.

Thanks

I think you guys have a big problem with the web interface as well as with the computing power.

It is a pity because the photo product is so great!

What is to happen next?

Thanks

[AP2014]

Well... I tried the draft mode.... Supposed to be faster! I launched a calculation yesterday. 13 hours later, we are still at 88% (same figure as 8 hours ago), only for a draft, that will have forgotten half the photos... All this is way too long and too buggy. 

Also, I am not convinced about the stitching problem. In the beginning of the same project, I was able able to stitich several times. Right, it never worked properly and always crashed before rendering anything, but at least, I could access the right window and do the manual stitching. Now, I can't even do this anymore since the windows have become black. Is there a reason?

May I ask another question? Since in 3 weeks I have not been able to get even 1 correct model, I couldn't go to the next step. If I finally obtain a 3d model (!), hopefully at scale, and I want ot use it, with its photo mapping, in Autocad or 3ds max, how do I do? I tried to import a rcs in autocad but it comes without out mapping (it seems to be only a reference on which one can build a new 3d geometry, so a lot of work still to come). In 3ds, I could only import a fxb file, without scale apparently, and very heavy. How can I edit it? How can I clean it, make it lighter? How can I remove the surroundings and unwanted parts? And is there a way to work with the mapped model in autocad?

The help is very defective, it generally describes outdated versions that work differently. All this is really uneasy.

[RC_steph]

Hello

I m sending you a private message to have a direct communication with you.

We will update this post with the results.

Thanks,
Stephane

[AP2014]

Hello,

so my quick draft has now been calculationg for 18 hours...

No progress whatsoever.