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is the Service pack casuing issues for backsaving?

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tfischer
Enthusiast
222 Views, 1 Reply
‎10-07-2013 07:07 AM
‎10-07-2013 07:07 AM

is the Service pack casuing issues for backsaving?

I understand the need for other 2014 users to also install the service pack for compatbility issues.

 

However, I have a user who is still using 2013 and when he tried to open the file, he gets that same error message that the non-service pack 2014 users were getting.

 

But, there is not a "new" service pack for 2013 like there is for 2014, which I think is causing the issues.

 

Any way to fix this?

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DarrenP
Consultant
in reply to: tfischer
‎10-07-2013 08:27 AM
‎10-07-2013 08:27 AM

tfischer wrote:

 

However, I have a user who is still using 2013 and when he tried to open the file, he gets that same error message that the non-service pack 2014 users were getting.

 

Any way to fix this?


whats the error message?

DarrenP
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