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Contributor
junkaphobia
Posts: 13
Registered: ‎05-28-2013

"warning hardware acceleration is disabled" error message

380 Views, 9 Replies
05-28-2013 03:58 PM
Greetings all,

I have the latest drivers certified and am running GTX690 and get the following error messages. What gives I cant even open motionbuilder?

My first message is "warning hardware acceleration is disabled"

Second message "Motion Builder has detected an unsupported version of OpenGL, ...requires OpenGL 2.1 or higher...application will now close"
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*Expert Elite*
DarrenP
Posts: 7,458
Registered: ‎09-13-2007

Re: "warning hardware acceleration is disabled" error message

05-28-2013 04:53 PM in reply to: junkaphobia
did it work before?
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Contributor
junkaphobia
Posts: 13
Registered: ‎05-28-2013

Re: "warning hardware acceleration is disabled" error message

05-28-2013 05:49 PM in reply to: junkaphobia
did it work before?


No this is the first attempt it was just installed
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Employee
joel.pennington
Posts: 112
Registered: ‎04-17-2007

Re: "warning hardware acceleration is disabled" error message

05-28-2013 09:08 PM in reply to: junkaphobia
The GTX690 is certified, so you're good there.
http://usa.autodesk.com/adsk/servlet/syscert/card?siteID=123112&catID=18254205&id=18844534&product=9...

Have you called support? They test MotionBuilder with these cards and wouldn't certify them otherwise.

If it doesn't get resolved through support, please pm me so I can follow up on my end.

Thanks,

Joel
Product Designer for Virtual Production
Autodesk
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Contributor
junkaphobia
Posts: 15
Registered: ‎10-10-2012

Re: "warning hardware acceleration is disabled" error message

06-20-2013 06:14 AM in reply to: joel.pennington

I have the same problem. First time installation with GTX 690 card latest drivers.

 

I have seen this all over the internet is anyone doing anything to fix it?

 

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Asrock z77 extreme9 | Intel i7 3770K 3.5 | Win 7 64 bit | (4) EVGA GTX 690 | Apple Cinema Display | LEPA G1600W PSU | 16GB Ram | Storm Trooper Case | Tripp-Lite 1600W UPS | Autodesk Inventor | 3DS Max | Cinema 4D R14 Broadcast
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Contributor
junkaphobia
Posts: 15
Registered: ‎10-10-2012

Re: "warning hardware acceleration is disabled" error message

06-26-2013 08:09 AM in reply to: junkaphobia

bump...

Asrock z77 extreme9 | Intel i7 3770K 3.5 | Win 7 64 bit | (4) EVGA GTX 690 | Apple Cinema Display | LEPA G1600W PSU | 16GB Ram | Storm Trooper Case | Tripp-Lite 1600W UPS | Autodesk Inventor | 3DS Max | Cinema 4D R14 Broadcast
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Contributor
junkaphobia
Posts: 15
Registered: ‎10-10-2012

Re: "warning hardware acceleration is disabled" error message

07-01-2013 07:12 PM in reply to: junkaphobia

bump

Asrock z77 extreme9 | Intel i7 3770K 3.5 | Win 7 64 bit | (4) EVGA GTX 690 | Apple Cinema Display | LEPA G1600W PSU | 16GB Ram | Storm Trooper Case | Tripp-Lite 1600W UPS | Autodesk Inventor | 3DS Max | Cinema 4D R14 Broadcast
Please use plain text.
Contributor
junkaphobia
Posts: 15
Registered: ‎10-10-2012

Re: "warning hardware acceleration is disabled" error message

07-03-2013 07:08 AM in reply to: joel.pennington

Hi Joel,

 

Here is one for you. I decided to load a new copy of windows on my second hard drive on the same computer and it Motion Builder works fine. Any ideas why?

Asrock z77 extreme9 | Intel i7 3770K 3.5 | Win 7 64 bit | (4) EVGA GTX 690 | Apple Cinema Display | LEPA G1600W PSU | 16GB Ram | Storm Trooper Case | Tripp-Lite 1600W UPS | Autodesk Inventor | 3DS Max | Cinema 4D R14 Broadcast
Please use plain text.
Contributor
junkaphobia
Posts: 15
Registered: ‎10-10-2012

Re: "warning hardware acceleration is disabled" error message

07-07-2013 08:48 PM in reply to: junkaphobia

bump

Asrock z77 extreme9 | Intel i7 3770K 3.5 | Win 7 64 bit | (4) EVGA GTX 690 | Apple Cinema Display | LEPA G1600W PSU | 16GB Ram | Storm Trooper Case | Tripp-Lite 1600W UPS | Autodesk Inventor | 3DS Max | Cinema 4D R14 Broadcast
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Employee
joel.pennington
Posts: 112
Registered: ‎04-17-2007

Re: "warning hardware acceleration is disabled" error message

07-16-2013 04:29 PM in reply to: junkaphobia

Thanks for going to the trouble to keep hammering away at this. I don't know why a fresh installation of the OS would allow Mobu to startup. I'll have QA reproduce this. If they're able to reproduce it consistently, it will be straightforward to find the underlying issue. 

Product Designer for Virtual Production
Autodesk
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