Mockup 360 General Discussion
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Mockup 360 General Discussion

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Member
GNR88
Posts: 16
Registered: ‎04-04-2012
Message 1 of 3 (494 Views)
Accepted Solution

Mockup 360 Application failed to run

494 Views, 2 Replies
07-17-2013 03:36 AM

Hi all,

 

I've having trouble getting mockup 360 to run. I double click the icon on the desktop, it says lauching aplication for a second then i get the splash screen for a moment then nothing.

I have tried installing from Firefox and Internet explorer and manually.
 Made sure my Virus scanner is off and windows fire wall, and user access control is off

I'm running Windows 8 64bit, Java is upto date 64bit version

 

Not sure what else to check? Or am I missing something obvious

Product Support
joel.palioca
Posts: 60
Registered: ‎02-07-2011
Message 2 of 3 (485 Views)

Re: Mockup 360 Application failed to run

07-17-2013 09:28 AM in reply to: GNR88

Hi GNR88,

 

Could you try deleting the 3 files and the Mockup360 folder in the path below and relaunch the product?

%Userprofile%\AppData\Local\Autodesk\Web Services

 

Please let me know if this helps at all or if you still have issues and we can follow up to see how to resolve this problem.

 

Thanks,



[Joel Palioca]
[Software QA Engineer]
Joel(dot)Palioca(at)autodesk(dot)com
Autodesk, Inc.

Member
GNR88
Posts: 16
Registered: ‎04-04-2012
Message 3 of 3 (468 Views)

Re: Mockup 360 Application failed to run

07-18-2013 02:24 AM in reply to: joel.palioca
I am now up and running
Thank you for your help!

If you need any more infomation to help stop this from happening to others let me know.
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