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Can't install Mockup360!

8 REPLIES 8
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Message 1 of 9
kent
2698 Views, 0 Replies

Can't install Mockup360!

Impossible to install Mockup360!!

Pls see attached logfile.

8 REPLIES 8
Message 2 of 9
liang_chen
in reply to: kent

HI Kent, There is an open issue that click once installation fail if the online app cache is not clean. Can you pls try the workaround below and re-install again ? Please let us know whether it can solve your issue Solution: 1. Click Start, click Run, type “cmd”, and then click OK. 2. Type this command, and then press Enter: “rundll32 dfshim CleanOnlineAppCache” Or “delete the cached file under %userprofile%\Local Settings\Apps” Thanks Fred


Fred Chen
SQA Engineer
Quality Assurance Team
Autodesk, Inc.


Message 3 of 9
kent
in reply to: kent

Sorry that didn?t work? still the same error?



Best regards





___________________



Kent Norling

Autodesk Inventor / AutoCAD Certified Professional



CADCAM-it AB

Storgatan 11

806 45 G?VLE

Sweden

Tel: +46 (0)26-660010

Fax: +46 (0)26-660011

Mobil: +46 (0)70-2690604

kent@cadcam-it.se

www.cadcam-it.se

www.cadcamitbloggen.com
Message 4 of 9
DanioZhu
in reply to: kent

from the log, it looks like the processanalysis360 and mockup360 cache (both install with clickonce) was corrupted, could you try to uninstall processanalysis360, remove the cache folder "C:\Users\[your account name]\AppData\Local\Apps\2.0", then install mockup360 again?”
Message 5 of 9
nstalker
in reply to: DanioZhu

Should I uninstall Autodesk Fusion 360 as well?

Message 6 of 9
DanioZhu
in reply to: nstalker

Could you attach the log which can be found from "%temp%\Mockup360Installer.txt"? so that we can check what's going wrong.

Message 7 of 9
nstalker
in reply to: DanioZhu

I don't see a "Mockup360Installer.txt" in the "%temp%" folder.

Message 8 of 9
nstalker
in reply to: nstalker

tried reinstalling it again today and it worked!

Message 9 of 9
luciacasu
in reply to: nstalker

Thanks for the update.

 

The install log file should be located in the folder 

%userprofile%\appdata\local\temp

 

Lucia Casu

Mockup360 Support



Lucia Casu

Fusion360 Development

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