Can't select transform manipulator handles in perspective view?

[Anonymous]

Hi all! I've been working with Maya 2016 for the past four years or so, and normally I can troubleshoot my way out of bugs, but this one's got me truly stumped.

So I open up Maya 2016. I can move the object with the manipulator handles using the left mouse button as usual. However, if I switch to any of the orthographic views and then back to perspective, I can no longer select the handles of the manipulator; I can only transform the model using the Channel Box by manually entering values.

Some specs from my computer (yeah yeah, 'get a PC', I'm saving up for a workstation lol): 

What I've tried to no avail: 

• Resetting preferences to Default; didn't work
• creating new default preferences by labeling the prefs folder 'prefsOld'
• uninstalling and reinstalling the software
• Checking if the video card/its driver needs updating; I updated to High Sierra a couple of months ago and any vid card upgrades are bundled with the OS update.
• swapping to a different mouse
• Sacrificing a squirrel from my backyard

I also checked if this happened with files I'd already had saved and it does. The only thing that 'fixes' it it quitting Maya and reopening it, but then the same thing will happen if I try to switch between perspective and ortho views again.

I'm attaching a screen recording of the problem for reference because I genuinely have not encountered this before.

Any help is appreciated!! 

-Cristina

[mspeer]

Hi!

This looks like a problem with your graphic card (/ driver).
1. Make sure you use a proper 3D graphic card for Maya.
2. Update graphic card drivers.
3. Try different Viewport modes (like DirectX).

[Anonymous]

Quickly worth a shot...

Preferences – Settings – Animation --- Switch Evaluation mode from Parallel to DG

https://knowledge.autodesk.com/support/maya/learn-explore/caas/CloudHelp/cloudhelp/2016/ENU/Maya/fil...

Working on a Mac with Maya 2017. The above helped me out in 2016.

[Anonymous]

The problem persist for me even though I changed to DG.

[BenBisares · Accepted solution]

I've seen similar behaviour before. It was due to an outdated GPU driver (which may be out of your hands on macOS) but it was fixed in Maya. A couple of things:

• What service pack are you running? (Maya > About Maya) You should be running at least SP6 unless you have the Extension installed
• Try changing the rendering engine to the old OpenGL - Legacy version (Windows > Settings/Preferences > Display)

Let me know if that works.

[Anonymous]

Oh, hello all! 

I was running it with SP6 and installed the extension shortly after making this topic. After a little but of running around, I switched the rendering engine to OpenGL Core Profile and it worked fine from then on. 

Thanks all for your suggestions!

[BenBisares]

Glad that we all could be of help

[Anonymous]

It's a good thing you didn't have a deadline. Your problem took an entire month to sort out, with Autodesk support nevertheless.

[Anonymous]

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@Anonymous wrote:

It's a good thing you didn't have a deadline. Your problem took an entire month to sort out, with Autodesk support nevertheless.

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Actually, I'd managed to fix the issue about a week or so after posting, but I kept forgetting to reply to the thread to close the topic. My apologies for the confusion!

[Anonymous]

This solution solve my problem. 

Thank you 🙂

[Anonymous]

Thanks for the solution. Solved my issue after a windows update. Cheers

[mvtrappett]

This also helped me fix the same problem with my Maya 2018, thank you!! This has been plaguing me for a very long time, and its now fixed!!!