MatchMover crash at start. Please help!

[Anonymous]

So, everything was working great until today I started MatchMover 2010 and it loads the splash screen and the Main window pops up like for half a second and then closes by itself.. its very weird... reinstalling/repairing, didnt work...

I would be so happy if this could be solved.. i really dont want to reinstall windows again..

[samab]

See ncruz’s post at the top…
(He ‘is’ an Autodesk employee after all).

OK, I missed that, so the licenses are linked to the 3D app.

To run Matchmover you must have either Maya or 3dsmax installed. As an example. To run Matchmover 2011, Maya 2011 must be installed.

So MM 2011 should work with Max 2011 too, as it does for me.
Get onto the subs site and download MM 2011.

[PiXeL_MoNKeY]

I have 3ds Max 2010 32-bit, 3ds Max 2010 64-bit, 3ds Max 2011 32-bit, and 3ds Max 2011 64-bit installed and licensed, however none of the MatchMover (2010 32-bit, 2010 64-bit, 2011 32-bit, and 2011 64-bit) installs from the subscription center will run. I get the splash screen and then the application disappears from the task manager. Because there is no .log file with the 3ds Max version of MatchMover there is no way to know what the cause is.

-Eric

[xsisupport]

I have 3ds Max 2010 32-bit, 3ds Max 2010 64-bit, 3ds Max 2011 32-bit, and 3ds Max 2011 64-bit installed and licensed, however none of the MatchMover (2010 32-bit, 2010 64-bit, 2011 32-bit, and 2011 64-bit) installs from the subscription center will run. I get the splash screen and then the application disappears from the task manager. Because there is no .log file with the 3ds Max version of MatchMover there is no way to know what the cause is.

-Eric

MatchMover will write a log file in C:\flexlm.

I would be interested to see a Process Monitor log for the MatchMover startup.

[PiXeL_MoNKeY]

Ok so I made the C:\flexlm folder, since by default this doesn't exist with Standalone 3ds Max installs. This means that by default no .log files were being generated. Below is a copy of the errors I recieve:

7400 2011/02/07 15:41:04 Reason=Fatal error
7400 2011/02/07 15:41:04 ComputerName=<removed>
7400 2011/02/07 15:41:04 OS=5.2.3790.Service Pack 2
7400 2011/02/07 15:41:04 File=AdlmIntLicense.cpp,Line=613
7400 2011/02/07 15:41:04 VendorID=6
7400 2011/02/07 15:41:04 VendorError=16
7400 2011/02/07 15:41:04 Reason=Fatal error
7400 2011/02/07 15:41:04 ComputerName=<removed>
7400 2011/02/07 15:41:04 OS=5.2.3790.Service Pack 2
7400 2011/02/07 15:41:04 File=AdlmIntLicense.cpp,Line=614
7400 2011/02/07 15:41:04 AdlmIntError=43

====== BEGIN MAYA LICENSE DIAGNOSTICS Mon Feb 07 15:41:20 2011 ======
623848 ::: 2
623905
623911
623907
623909
623801 ::: m2010.016 win64, built Mar 19 2010 04:05:31
623802 ::: links in AdLM but not Flint
623833 ::: 'adlm'
623858 ::: 'en_US'
623912
623913
623824 ::: MAYA_LICENSE_METHOD 'standalone'
623823 ::: MAYA_LICENSE 'adlm-128c1-2011.0.0.f'
623826 ::: MAYA_ALT_EN
623830 ::: MAYA_LOCATION 'C:/Program Files/Autodesk/MatchMover2011'
623866 ::: 'C:/Program Files/Autodesk/MatchMover2011/adlm/en_US'
623846 ::: AdLM 1.3.34.0 (D034) win64
623807 ::: standalone MA 128C1 2011.0.0.F
623109 --- MA 128C1 2011.0.0.F 43
623837 ::: 0
623834 ::: 0
623838 :::
623805 :::
====== END MAYA LICENSE DIAGNOSTICS Mon Feb 07 15:41:20 2011 ======

So is there anything that I can do to fix this issue? What is the Process Monitor log and how do I generate it?

-Eric

[PiXeL_MoNKeY]

Bueller? Bueller? Anyone? Bueller?

-Eric

[PiXeL_MoNKeY]

Finally got this resolved thanks to Stephen Blair.

Try the following first:
The first thing to look at is the environment variables that MM may be looking for. More information on the Environment Variables can be found here and the link included there which leads you here.

If the environment variables don't work then try this:
The cause of my problems was a corrupt/improper ProductInformation.pit. More information on the ProductInformation.pit and ways to fix that cause can be found here and here. Those links don't refer to MatchMover, but the information is still valid and may work for it.

NOTE: The ProductInformation.pit will require a machine with a valid ProductionInformation.pit file, or require the uninstall/rename of the file/reinstall of any 2010, 2011, or 2012 files (and some 2009 products) installed.

-Eric

[Anonymous]

I found this thread whilst troubleshooting this same issue on our University PCs. We use a network license to server the PCs and were getting the same Flex License errors when trying to run Match Mover 2011, as part of the Autodesk Entertainment Creation Suite 2011.

What I discovered that solved the issue our students were experiencing, is that Maya had to be running before launching Match Mover. If Maya is running there were no license issues and Match Mover loaded without issue.

Lost about 2 hours mucking about with LICPATH files though...!

[fahad9870]

my MatchMover 2013 crashes on starting in windows 7(Service Pack - 1), it shows MatchMoverApp.exe has stopped working and nothing happens when i check online for a solution

[dominic.plaza]

I have same probelem, crash on start. Im using Maya 2013 with OSX.

OSX, Maverick, 

Processor  2,6 GHz Intel Core i7

Memory  8 GB 1600 MHz DDR3

Software  OS X 10.9.1 (13B42)

Graphic card:

NVIDIA GeForce GT 650M:

Chipset Model:NVIDIA GeForce GT 650M

Type:GPU

VRAM (Total):1024 MB

Thanks in advance for you help.