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New Member
bills
Posts: 2
Registered: ‎07-30-2007
Message 1 of 7 (378 Views)

Failling to connect to Autodesk servers

378 Views, 6 Replies
09-10-2012 09:23 AM

Hello, we use Publisher 2013, and I can no longer access the Autodesk online published models...

 

I cannot access it from any mobil device across the country, nor through direct pubilsher 2013 on my PC.

 

anyone else with this issue?

 

Need help quick..

New Member
bills
Posts: 2
Registered: ‎07-30-2007
Message 2 of 7 (377 Views)

Re: Failling to connect to Autodesk servers

09-10-2012 10:32 AM in reply to: bills

ok, seeing a similar pattern here.........anyone can connect ........but seems like only after 1 pm EST...

Mentor
kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 3 of 7 (364 Views)

Re: Failling to connect to Autodesk servers

09-13-2012 09:57 AM in reply to: bills

I am having a similar issue. I created a new Publisher document and uploaded it to the 360 cloud. I just got an ipad2 yesterday for work and haven't been able to download the file using the Publisher Mobile Viewer.

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
PDS 2014 ♦ Vault 2014 Pro ♦ CFD 2014 ♦ Bunkspeed Pro 2014 ♦ Octane Render ♦ Certified Autodesk Inventor Professional ♦ CAD Manager/Design Engineer
If this post solved your issue please mark "Accept as Solution". It helps everyone...really!
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 4 of 7 (334 Views)

Re: Failling to connect to Autodesk servers

09-20-2012 07:30 PM in reply to: bills

Hi,

 

Did you use the Publisher 2013 RTM, SP2 or SP2?

 

In Publisher 2013 with SP2, "Publish to Mobile" function in Publisher depends on the A360, after you get the prompt dialog with "Publish to Mobile Completed", it means publisher has sent the file to A360, after it is shown in A360, you can view the file in IPMV on mobile including ios and Android.

 

Thanks

Irene Chen (irene.chen@autodesk.com)

Publisher QA

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 5 of 7 (303 Views)

Re: Failling to connect to Autodesk servers

09-24-2012 11:16 PM in reply to: kwilsonamerex

Hi,

 

If you use Inventor Publisher SP2 and do the publish to Mobile, you can check if the file is ready on A360 (www.360.autodesk.com), when it is ready on A360, then you can download the file from mobile.

 

How to check the file in A360

1) Open A360

2) Sign in

3) Select the file in you account and view it

 

Thanks

Irene Chen

Inventor Publisher QA

 

Mentor
kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 6 of 7 (299 Views)

Re: Failling to connect to Autodesk servers

09-25-2012 07:56 AM in reply to: irene.chen

How long should it normally take A360 to make the file viewable? I had files (roughly 6MB) in there for over a week and was never able to view them on A360.

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
PDS 2014 ♦ Vault 2014 Pro ♦ CFD 2014 ♦ Bunkspeed Pro 2014 ♦ Octane Render ♦ Certified Autodesk Inventor Professional ♦ CAD Manager/Design Engineer
If this post solved your issue please mark "Accept as Solution". It helps everyone...really!
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 7 of 7 (282 Views)

Re: Failling to connect to Autodesk servers

09-27-2012 08:40 PM in reply to: kwilsonamerex

Hi,

 

I am surprised to know that you still didn't get the file in A360 after 1 week and logged this issue to our internal issue tracking system to let the development team look at it. if it is A360 issue, we will report to A360 team.

 

At this time, could you please publish the file again to see if you still can't get it?

 

Thanks

Irene

Inventor Publisher QA

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