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kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 1 of 8 (428 Views)

Corrupt mobile uploads?

428 Views, 7 Replies
09-13-2012 12:25 PM

I am trying to upload some publisher files to the cloud. Using 'Save to mobile' in Publisher I noticed the upload status bar on the lower left goes from 0%, then shows 60% and hangs a few, then I get the prompt that the upload is complete.

 

However no matter how small or simple I make a test publisher file I cannot seem to download the file on my ipad from the cloud. It just hangs up at the downloading progress bar.

 

Anyone else having issues downloading their files from the 360 cloud?

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
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Mentor
kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 2 of 8 (414 Views)

Re: Corrupt mobile uploads?

09-16-2012 07:52 AM in reply to: kwilsonamerex

Is there someone at ADSK who will look into these files? If you give me your ADSK email I can allow you to download the files from the 360 cloud. We want to  use this for business but we need to models to work off the Publisher Mobile app. Right now they are not so I wantsure see if it's something with my Oublisher install locally or an issue with the uploading to the cloud . I need some ADSK feedback though.

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
PDS 2014 ♦ Vault 2014 Pro ♦ CFD 2014 ♦ Bunkspeed Pro 2014 ♦ Octane Render ♦ Certified Autodesk Inventor Professional ♦ CAD Manager/Design Engineer
If this post solved your issue please mark "Accept as Solution". It helps everyone...really!
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 3 of 8 (391 Views)

Re: Corrupt mobile uploads?

09-20-2012 07:06 PM in reply to: kwilsonamerex

Hi,  do you mind to give us more detail information below about this issue? 

1) The Publisher Version

2) The file and the workflow you worked to reproduce this issue?

 

Irene Chen (Irene.Chen@autodesk.com)

Publisher QA

Mentor
kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 4 of 8 (368 Views)

Re: Corrupt mobile uploads?

09-24-2012 12:38 PM in reply to: irene.chen

Irene,

 

I am using Publisher 2013 SP2.

 

I create my Publisher document, then I click 'publish to mobile' to send to A360, shortly after I receive the 'publish to mobile completed' prompt.

 

However once I use our ipads or iphones to view the model via IPMV the models show up on the list but they will not download or we get a 'failed to download' message.

 

So basically we can't use the mobile feature which was the selling point for us :smileysad:. What is strange is that I sent a smaller file from publisher to A360 and it worked fine.

 

I added your email as an invite on my A360 account so that you can download the file.

 

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
PDS 2014 ♦ Vault 2014 Pro ♦ CFD 2014 ♦ Bunkspeed Pro 2014 ♦ Octane Render ♦ Certified Autodesk Inventor Professional ♦ CAD Manager/Design Engineer
If this post solved your issue please mark "Accept as Solution". It helps everyone...really!
Distinguished Contributor
mikeh
Posts: 250
Registered: ‎10-01-2003
Message 5 of 8 (348 Views)

Re: Corrupt mobile uploads?

09-27-2012 04:33 AM in reply to: kwilsonamerex

My publish to online doesn't work either and I'm also on 2013 SP2.  What I have to do is publish local then upload to A360.  Since things switched to A360 mobile, ours hasn't worked right.  I just assumed that 2013 was hard coded for the old IPM repository on the web vs the A360 site.

Mentor
kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 6 of 8 (345 Views)

Re: Corrupt mobile uploads?

09-27-2012 06:17 AM in reply to: mikeh

Glad to hear I'm not alone. Funny you mention the old repository as that reminds me of something. When I go to my IPMV I still see some of the legacy files but when I go to the A360 site they aren't there. so I have no way or deleting those online AFAIK. I know it's not related but it reminded me of an issue. 

 

I've been saving these files locally first. I had success uploading a file the other day for whatever reason. However none of the bitmaps on my models uploaded :smileysad: 

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
PDS 2014 ♦ Vault 2014 Pro ♦ CFD 2014 ♦ Bunkspeed Pro 2014 ♦ Octane Render ♦ Certified Autodesk Inventor Professional ♦ CAD Manager/Design Engineer
If this post solved your issue please mark "Accept as Solution". It helps everyone...really!
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 7 of 8 (331 Views)

Re: Corrupt mobile uploads?

09-27-2012 07:55 PM in reply to: kwilsonamerex

Hi,

 

When you do "Publisher to Mobile" in Inventor Publisher and get the publish complete message, it means publisher has done its work for publishing, however, whether it can be viewed in IMPV or not depends on A360 web site,  if it can't be viewed in A360, you will not be able to download in IPMV.

 

Irene Chen

Inventor Publisher QA

 

 

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 8 of 8 (326 Views)

Re: Corrupt mobile uploads?

09-27-2012 08:04 PM in reply to: kwilsonamerex

Hi

 

Before Inventor Publisher 2013 SP2, for example, 2013 RTM SP1, 2013 RTM, etc. we get the file version with ipm type when publish to mobile, in SP2, we switch to INSTRUCTION file and all legacy ipm files go to Legacy folder in IPMV, If you want to have it shown in your main list and viewed in A360, you can do the migration in Inventor Publisher 2013 SP2.

 

Thanks

Irene Chen

Inventor Publisher QA

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