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kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 1 of 7 (503 Views)

Can't view some files on A360 using Chrome web browser

503 Views, 6 Replies
10-01-2012 07:24 AM

Hi,

 

I'm experiencing an issue with viewing some of our Publisher files on A360 website. It doesn't happen for all of our files but on a select few we can't seem to view them (the "INSTRUCTION" file on A360). I have the latest version of Chrome installed and I'm on Publisher 2013 SP2.

 

Anyone else have this issue?

Regards,
Kenny

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irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 2 of 7 (476 Views)

Re: Can't view some files on A360 using Chrome web browser

10-07-2012 11:58 PM in reply to: kwilsonamerex

Hi,

 

Do you mean you can see the file in the file list and it can't be viewed or the file can't be seen in the file list at all?

 

Thanks

Irene

Inventor publisher QA

 

 

Mentor
kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 3 of 7 (471 Views)

Re: Can't view some files on A360 using Chrome web browser

10-08-2012 08:47 AM in reply to: irene.chen

I mean when I click on the "View" button, no model will load. However the timeline is there. This does not happen for every file I've uploaded on A360, granted there are not many Publisher files I've uploaded (because of issues like this). Please see screenshot below...

 

blank desktop.jpg

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
PDS 2014 ♦ Vault 2014 Pro ♦ CFD 2014 ♦ Bunkspeed Pro 2014 ♦ Octane Render ♦ Certified Autodesk Inventor Professional ♦ CAD Manager/Design Engineer
If this post solved your issue please mark "Accept as Solution". It helps everyone...really!
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 4 of 7 (454 Views)

Re: Can't view some files on A360 using Chrome web browser

10-09-2012 10:39 PM in reply to: kwilsonamerex

Hi,

 

Do you mind to share us the ipb file and instruction file you output?

 

Irene Chen

Inventor Publisher QA

Mentor
kwilsonamerex
Posts: 258
Registered: ‎08-21-2007
Message 5 of 7 (450 Views)

Re: Can't view some files on A360 using Chrome web browser

10-10-2012 07:13 AM in reply to: irene.chen

Just sent you an invite from A360 to view the file

Regards,
Kenny

Corsair 900D ♦ ASUS Maximus VI Extreme ♦ i7 4770k ♦ (3) GTX 780 Ti's ♦ Trident X 32GB ♦ Samsung 840 Pro ♦ WD 1TB Black ♦ SG 1TB ♦ Corsair H100i ♦ Corsair AX1200i ♦ many SP120's
PDS 2014 ♦ Vault 2014 Pro ♦ CFD 2014 ♦ Bunkspeed Pro 2014 ♦ Octane Render ♦ Certified Autodesk Inventor Professional ♦ CAD Manager/Design Engineer
If this post solved your issue please mark "Accept as Solution". It helps everyone...really!
Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 6 of 7 (442 Views)

Re: Can't view some files on A360 using Chrome web browser

10-11-2012 01:41 AM in reply to: kwilsonamerex

Hi Kenny,

 

I get your sharing about Instruction file and just sent you a request for the original ipb file, then we can do some research about the reason why this happen and make sure it is Publisher issue or A360 issue.

 

Thanks for the sharing and feedback!

 

Irene Chen

Inventor Publisher QA

Employee
irene.chen
Posts: 111
Registered: ‎08-15-2008
Message 7 of 7 (429 Views)

Re: Can't view some files on A360 using Chrome web browser

10-11-2012 09:18 PM in reply to: kwilsonamerex

Hi Kenny,

 

I've receive the files, thanks for your sharing.

After our inventigation, this issue just happens in A360 Viewer, it displayed correct on Publisher Mobile Viewer, it is web viewer issue. so I've transfered this issue to A360 team.

 

Thanks

Irene Chen

Inventor Publisher QA

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