Windows 8.1 Problems

[Talayoe]

Hello all,

Am I the only one out there that is experiencing issues with Inventor Pro 2014 and Windows 8.1? 

Specifically that at random times when you start a new document, or go to load a document, of any of the major file types (IAM, IPT, IDW) that inventor gets to the point where on the bottom of the screen it says 'Loading Presentation...' and then just never responds again??? I delt with it for a while, but it is really starting to grate on me now... I am typically now in the habbit of hitting save before I start or open any other document but I didnt today and lost a lot of work on a large assembly. 

Its quite frusterating. 

Anyone else experiencing this same issue? I would love to hear from you. Or maybe you have fixed this issue? Even better! 

Thanks

[stephengibson76]

thats happening on windows 7, 8 and 8.1, when in an assembly try to open any drawing, freezes about 50% of the time for us on 4 different machines, all up to date SP's and drivers

[Talayoe]

I should have said that as well my service packs and such are all up to date... Quite frusterating.

[johnsonshiue]

Hi! This is a new behavior to me. Could you try the following two workflows and see if it behaves differently?

1) Start Inventor -> Tools -> Application Options -> Hardware -> change it to Compatibility mode.

2) Go to Tools -> Add-In -> select all Add-Ins -> uncheck the two boxes on the lower right.

Does it help? If not, can you start a new iam, ipt, or idw (dwg) file?

Thanks!

[Talayoe]

Hello,

Thank you for the response. I had raised this issue previously with Chris Mitchell of Autodesk. He however was not running Win8.1 and thot it may be directly related that and was unable to replicate my issue. That being said, he did have me try the add in disabling and that did not help. I will change the compatibility mode tho and run like that for a bit.

tks!

[Talayoe]

Nope, didnt work in compat. mode. Just had it lock up now. 

[johnsonshiue]

Hi! I am sorry to hear that it does not work. Could you try one more thing for me and see if it works?

Go to File Explorer -> find C:\Program Files (x86)\Common Files\Autodesk Shared\Materials\2014. Rename the folder to something else.

Restart Inventor and perform the task.

Does it still hang?

If no, there is something wrong with the way Inventor interacts with the Apperance Library. If it still hangs, please try the following workflow.

Go to http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx and download Process Monitor.
Run Process Monitor and set Process Filter to Inventor.exe.

Start up Inventor. You should see process log in Process Monitor.

Perform the task to hang Inventor. Take a snapshot of process log when Inventor hangs.

Post the snapshot here or send it to me directly (johnson.shiue@autodesk.com).

It will help me understand what exactly Inventor is doing during the hang on your machine.

Many thanks!

[Talayoe]

Hi,

I tried the first way. Still hung. Download the process gadget and got it to hang. I emailed you the screen shot. Not sure if it is exactly what you were looking for tho, since I have never used this program before.

Tks

[mcgyvr]

I'm not having any problems (Windows 7 though..because I know better than to run a brand new operating system with ANY piece of software)

[blair]

Possibly a bad Profile, try logging in to Windows with a different User, preferable one with Admin Privileges and see if it solves your problem.

[bob_holland]

Randy,

Can you please provide use with an Inventor Diagnostics Report.

I have attached a PDF to assist you in creating the TXT file that we will need.

Thank you.

[graeme.robinson]

Morning

I am getting the same issue everyday.

can be happily working in an assembly but as soon as I open a drawing file it hangs with 'Loading Presentation' in the bottom left hand corner.

Is there anything I can do when it hangs like this, except end process?

Is this issue exclusively on Windows 8.1? ie if I rebuild my laptop with Windows 8 will it resolve the issue?

Cheers

Graeme

[bob_holland]

Graeme,

Can you please provide me with an Inventor Diagnostics Report?

The instructions are on the previous post.

Thank you.

[graeme.robinson]

Hello

unfortunately Inventor doesnt crash it just freezes/locks upwhen this occurs, no messages no crash, nothing just locks up

or is a diagnostic report something I perform?

Thnaks in anticipation

Graeme

[graeme.robinson]

apologises..

just saw the instructions...will do it now

Thanks

[graeme.robinson]

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
Intel Corporation Intel(R) HD Graphics Family

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 5_0
Performance Mode
Hardware Renderer

Graphics driver file igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 is version 10.18.10.3379
Current optimization settings are not known
The display is using 32-bit color

Inventor Version:

Build: 222, Release: 2014 SP1 - Date: Tue 09/17/2013
64-Bit Edition - 131072.00 GB

Loaded Inventor Add-Ins:

Simulation: Optimization
GeneralTools
iLogic
EDM Addin
Inventor Vault
BIM Simplify
Suite Workflows: to 3ds Max
Content Center
Inventor Studio
Design Accelerator
Frame Generator
Suite Workflows: to Showcase
BIM Exchange
3DxInventor
DrawingTools
Drag & Drop Interoperability

System Information:

Operating System: 64-bit Microsoft Windows 8.1 Pro (Build 9200)
Language: English
System Manufacturer: Dell Inc.
System Model: Precision M6700
BIOS: A06
Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (1 processor, 4 physical cores, 8 logical cores)
System Memory: 31.877 GB RAM

Graphics Device Information:

Renderer: HAL
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Graphics HW Memory: 3.872 GB
Display Mode: 1920 x 1080 (32 bit) (60 Hz)

Graphics driver file: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver file version: 10.18.10.3379
Driver Date: 18 December 2013 0:00:00 UTC (Coordinated Universal Time)

Direct3D Graphics Device Information:

Adapter Description: NVIDIA Quadro K4000M
Vendor ID string: 0x000010de
Device ID string: 0x000011bd
VendorID: 10de
DeviceID: 11bd
SubSystemID: 153f1028
Revision: a1

Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 3.872 GB
Dedicated System Memory: 0 MB
Shared System Memory: 4.000 GB

DxDiag System Information:

Operating System: Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Precision M6700
BIOS: A06
Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (8 CPUs), ~2.7GHz
System Memory: 32768MB RAM
Page File: 5691MB used, 31814MB available
DirectX Version: DirectX 11
DxDiag Version: 6.03.9600.16384

DxDiag Graphics Device Information:

DirectX Version: 11.0
DDI Version: 11
DDI Version Number: b
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Revision:
Graphics HW Memory: 8061 MB
Display Mode: 1920 x 1080 (32 bit) (60Hz)

Graphics driver file: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver file version: 10.18.0010.3379
Driver Date: 12/21/2013 01:02:46
WHQL Level: 1

Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000

Graphics driver log information:

[graeme.robinson]

Did this make any sense

Ive upgraded to latest inventor service pack....

Still haveng problems...not inoy does inventor go not responding when i open a drawing mid session, but also when i try to customise toolbars.

Also should mention that when I upgraded to windows 8.1 the OS did a compatability test to see what software would be affected....no Autodesk programs showed up....

Cheers

G

[blair]

What version of O/S did you have Inventor installed on, before you installed the O/S update?

[graeme.robinson]

Origonally had Windows 8

Inventor has been uninstalled and reinstalled since upgrade to 8.1

Thanks

Graeme

[blair]

It still shows you are on SP1, there is a newer SP2 that is out: http://knowledge.autodesk.com/support/inventor-products/downloads/caas/downloads/content/autodesk-in...