Inventor General Discussion

Inventor General Discussion

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*Expert Elite*
-niels-
Posts: 1,511
Registered: ‎06-20-2006
Message 1 of 9 (1,627 Views)

Windows 7 64bit IV2011 realistic color change crash

1627 Views, 8 Replies
04-21-2010 04:56 AM
Ok, we recently got 2 new pc's running windows 7 64 bit and i'm now busy getting IV2011 to work on them.
Everything seemed fine so far, untill i tried changing the realistic color on a color style.
When i tried changing this, IV stopped responding and i got a windows error report dialog (not autodesk's CER)
I tried several times again on different color styles and it happened every time, even when i just clicked the icon to pick the color and cancelled from the material library that gets shown. (see attached image)

Now i'm at a bit of a loss on how i can get this to work... or why it is even crashing.

System info (from the IV graphics diagnostics) :

This Direct3D graphics driver is not Microsoft WHQL certified
Graphics Hardware Description:
NVIDIA GeForce GTS 250

AIRViz Device Manager \ VirtualDeviceDx9
Feature Level 3_1
Hardware Renderer

Graphics driver file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is version 8.17.11.9745
Current optimization settings are not known
The display is using 32-bit color


Inventor Version:

Build: 239, Release: 2011 RTM - Date: Wed 02/17/2010
64-Bit Edition - 8192.00 GB


Loaded Inventor Add-Ins:

Routed Systems: Tube & Pipe
Assembly Bonus Tools
Inventor Fusion Change Manager AddIn
iLogic
Simulation: Dynamic Simulation
Munckhof IPA v.2
Autodesk Mold Design
Simulation: Frame Analysis
Content Center
Inventor Studio
Design Accelerator
EDM Addin
Frame Generator
AEC Exchange
Inventor Fusion Change Manager -- File Open
Routed Systems: Cable & Harness
iCopy
Content Center Item Translator
3DxInventor
Drag & Drop Interoperability
Simulation: Stress Analysis
Autodesk DWF Markup Manager


System Information:

Operating System: 64-bit Microsoft Windows 7 Professional (Build 7600)
Language: Dutch
System Manufacturer: MSI
System Model: MS-7636
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (1 processor, 4 cores, Hyperthreading enabled)
System Memory: 7,960 GB RAM


Graphics Device Information:

Renderer: HAL
Manufacturer: NVIDIA
Chip Type: GeForce GTS 250
DAC Type: Integrated RAMDAC
Graphics HW Memory: 1024 MB
Display Mode: 1680 x 1050 (32 bit) (59 Hz)

Graphics driver file: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver file version: 8.17.11.9745
Driver Date: 3 April 2010 0:00:00 UTC (Coordinated Universal Time)


Direct3D Graphics Device Information:

Adapter Description: NVIDIA GeForce GTS 250
Vendor ID string: 0x000010de
Device ID string: 0x00000615
VendorID: 10de
DeviceID: 615
SubSystemID: 0
Revision: a2


Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 1006 MB
Dedicated System Memory: 0 MB
Shared System Memory: 3,000 GB


DxDiag System Information:

Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: MSI
System Model: MS-7636
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz
System Memory: 8192MB RAM
Page File: 2445MB used, 13855MB available
DirectX Version: DirectX 11
DxDiag Version: 6.01.7600.16385


DxDiag Graphics Device Information:

DirectX Version: 10.0
DDI Version: 10
DDI Version Number: a
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: NVIDIA
Chip Type: GeForce GTS 250
DAC Type: Integrated RAMDAC
Revision:
Graphics HW Memory: 4077 MB
Display Mode: 1680 x 1050 (32 bit) (59Hz)

Graphics driver file: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver file version: 8.17.0011.9745
Driver Date: 4/4/2010 00:55:31
WHQL Level: 1


Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000


Graphics driver log information:
Apr/21/2010-08:18:10: User changes the graphics driver by reading XML file: D3D10 -> D3D9.

Using IV2014 Pro SP2 - upd.1, Win7-64bit
*Blair Stunder
Message 2 of 9 (1,627 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

04-21-2010 09:27 AM in reply to: -niels-
Check with your card mfg for latest drivers, not the ones shipped with your
system. You need WHQL certified drivers. Looks like you have really old
versions.

--
IV2011-Pro
Vista Business 64bit Sp2
Core i7 950 @ 3.07Ghz EVGA x58 Classified
12Gb DDR3-1600, 240Gb (4 x 60 Gb SSD - RAID0)
Quadro FX3800 - 197.28
SpacePilot 3.9.0 / 6.9.0
AVG9.0
"-Niels-" wrote in message news:6377185@discussion.autodesk.com...
Ok, we recently got 2 new pc's running windows 7 64 bit and i'm now busy
getting IV2011 to work on them.
Everything seemed fine so far, untill i tried changing the realistic color
on a color style.
When i tried changing this, IV stopped responding and i got a windows error
report dialog (not autodesk's CER)
I tried several times again on different color styles and it happened every
time, even when i just clicked the icon to pick the color and cancelled from
the material library that gets shown. (see attached image)

Now i'm at a bit of a loss on how i can get this to work... or why it is
even crashing.

System info (from the IV graphics diagnostics) :

This Direct3D graphics driver is not Microsoft WHQL certified
Graphics Hardware Description:
NVIDIA GeForce GTS 250

AIRViz Device Manager \ VirtualDeviceDx9
Feature Level 3_1
Hardware Renderer

Graphics driver file
nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is
version 8.17.11.9745
Current optimization settings are not known
The display is using 32-bit color


Inventor Version:

Build: 239, Release: 2011 RTM - Date: Wed 02/17/2010
64-Bit Edition - 8192.00 GB


Loaded Inventor Add-Ins:

Routed Systems: Tube & Pipe
Assembly Bonus Tools
Inventor Fusion Change Manager AddIn
iLogic
Simulation: Dynamic Simulation
Munckhof IPA v.2
Autodesk Mold Design
Simulation: Frame Analysis
Content Center
Inventor Studio
Design Accelerator
EDM Addin
Frame Generator
AEC Exchange
Inventor Fusion Change Manager -- File Open
Routed Systems: Cable & Harness
iCopy
Content Center Item Translator
3DxInventor
Drag & Drop Interoperability
Simulation: Stress Analysis
Autodesk DWF Markup Manager


System Information:

Operating System: 64-bit Microsoft Windows 7 Professional (Build 7600)
Language: Dutch
System Manufacturer: MSI
System Model: MS-7636
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (1 processor, 4
cores, Hyperthreading enabled)
System Memory: 7,960 GB RAM


Graphics Device Information:

Renderer: HAL
Manufacturer: NVIDIA
Chip Type: GeForce GTS 250
DAC Type: Integrated RAMDAC
Graphics HW Memory: 1024 MB
Display Mode: 1680 x 1050 (32 bit) (59 Hz)

Graphics driver file:
nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver file version: 8.17.11.9745
Driver Date: 3 April 2010 0:00:00 UTC (Coordinated Universal Time)


Direct3D Graphics Device Information:

Adapter Description: NVIDIA GeForce GTS 250
Vendor ID string: 0x000010de
Device ID string: 0x00000615
VendorID: 10de
DeviceID: 615
SubSystemID: 0
Revision: a2


Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 1006 MB
Dedicated System Memory: 0 MB
Shared System Memory: 3,000 GB


DxDiag System Information:

Operating System: Windows 7 Professional 64-bit (6.1, Build 7600)
(7600.win7_gdr.100226-1909)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: MSI
System Model: MS-7636
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz
System Memory: 8192MB RAM
Page File: 2445MB used, 13855MB available
DirectX Version: DirectX 11
DxDiag Version: 6.01.7600.16385


DxDiag Graphics Device Information:

DirectX Version: 10.0
DDI Version: 10
DDI Version Number: a
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: NVIDIA
Chip Type: GeForce GTS 250
DAC Type: Integrated RAMDAC
Revision:
Graphics HW Memory: 4077 MB
Display Mode: 1680 x 1050 (32 bit) (59Hz)

Graphics driver file:
nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver file version: 8.17.0011.9745
Driver Date: 4/4/2010 00:55:31
WHQL Level: 1


Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000


Graphics driver log information:
Apr/21/2010-08:18:10: User changes the graphics driver by reading XML file:
D3D10 -> D3D9.
*Expert Elite*
-niels-
Posts: 1,511
Registered: ‎06-20-2006
Message 3 of 9 (1,627 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

04-21-2010 11:25 PM in reply to: -niels-
Hi Blair,

That's the weird thing, i downloaded the latest driver from the Nvidia site (v.197.45) and it stated there that it was WHQL certified.
So my driver isn't old, but for some reason IV doesn't recognize it as WHQL...
I did update the hardware library after reading your post, but that didn't help either.

Using IV2014 Pro SP2 - upd.1, Win7-64bit
*Expert Elite*
-niels-
Posts: 1,511
Registered: ‎06-20-2006
Message 4 of 9 (1,627 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

04-23-2010 12:44 AM in reply to: -niels-
Well, I'll update this topic just to say that the problem has miraculously disappeared...

I'm not sure what solved it, but here are things i did:
Thinking it might be a graphic driver thing i rolled back to the previous driver, which didn't make a difference.
Reinstalled the newer graphic driver, still the same...
Switched IV to classic UI, still crashed on changed realistic color.
Changed back to ribbon UI and decided to play with sorting, swatch size and the likes in the material selection window and suddenly it worked...

Go figure...

Using IV2014 Pro SP2 - upd.1, Win7-64bit
Contributor
karl
Posts: 20
Registered: ‎09-02-2009
Message 5 of 9 (1,591 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

07-15-2010 11:48 AM in reply to: -niels-

Niels: I am considering a new PC which comes with the GTS 250 driver. I see that it is not tested on the www.inventor-certified.com/graphics/ website so I don't know if it is not certified or if it even matters. Others here have told me that as long as it is okay with Dx10, then it should be okay with the new IV. Now that you have been running your system for a few months, have you found any other graphics related issues which could be attributed to te card?

--------
IV2010 64bit SP1
Intel Core i7 870 @2.93GHz
Windows 7 64bit Home Prem. with 8Gb RAM
nVidia geForce GTS 250
*Expert Elite*
cwhetten
Posts: 1,071
Registered: ‎09-03-2008
Message 6 of 9 (1,587 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

07-15-2010 12:42 PM in reply to: -niels-

I haven't seen this exact situation, but I have had that annoying windows error report / checking dialog pop up numerous times when I first started using Win 7 64-bit.  I would just be doing my normal thing in Inventor and suddenly this message would pop up and Inventor would shut down.

 

I soon realized that Inventor wasn't actually crashing, but that Win 7 was terminating the program.  It was trying to be helpful by terminating a program for me that it thought was no longer responding.  I dug around in the windows preferences and discovered some settings in the Action Center.  One setting tells windows to automatically search for solutions to error reports.  Another setting tells windows to automatically check for maintenance issues and run the troubleshooter.  I turned these OFF or set them to NEVER and I have never seen this happen since.

 

Now all I get are the normal Inventor crashes that I have come to expect and the accompanying Autodesk crash report dialog. :smileyindifferent:

 

There may have been a few more settings in the Troubleshooting settings and the Problem Report settings.  I did so much digging around to finally fix it that now I don't remember everything I did.  But the two things I mentioned above should help for sure.

 

I guess Inventor does something during its normal processing that trips the Win 7 "Not Responding" detector.  Windows thinks the program is no longer adequately functioning so it just euthanizes it.  But if the settings are changed, Inventor just goes on its merry way and I don't skip a beat.

 

For what it's worth.

 

-cwhetten

*Expert Elite*
mcgyvr
Posts: 6,843
Registered: ‎12-01-2004
Message 7 of 9 (1,578 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

07-15-2010 01:07 PM in reply to: karl

karl wrote:

Niels: I am considering a new PC which comes with the GTS 250 driver. I see that it is not tested on the www.inventor-certified.com/graphics/ website so I don't know if it is not certified or if it even matters. Others here have told me that as long as it is okay with Dx10, then it should be okay with the new IV. Now that you have been running your system for a few months, have you found any other graphics related issues which could be attributed to te card?


About your card not reporting WHQL... It is an Autodesk ****up. Here is the response from Autodesk support (see below)..... I already complained that that message should be removed if they no longer wish to update the graphics database. I wasted a few hours trying different drivers to no avail. But if your driver is listed on the manufacturers site as WHQL you basically ignore the message.

 

 (response from Autodesk support)

"This is known behavior. The hardware diagnostics are actually checking to see if it is a certified driver in it's certified database and not the WHQL certification of the driver. If your driver is certified on our website you should be able to download and install the updated graphics database to get the hardware diagnostics to show it as certified.

 http://www.inventor-certified.com/graphics/findDriver.php

If your card isn't certified on our website it won't be possible to get the hardware diagnostics to show as certified but it can be safely ignored. It won't affect the functionality or performance of the program."

 

Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

Down with IDW/DWG files..... Long live 3D PMI... Hurry it up already..
-------------------------------------------------------------------------------------
2015 Product Design Suite Ultimate
Windows 7 64 bit
Core i7 4820k processor (OC'd to 4.4Ghz), Nvidia GTX 770, 16G RAM


Contributor
karl
Posts: 20
Registered: ‎09-02-2009
Message 8 of 9 (1,514 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

07-19-2010 11:13 AM in reply to: karl

I am going to move my question to its own topic as I need an answer soon.

 

Edited by
Discussion_Admin

 

continued here http://forums.autodesk.com/t5/Autodesk-Inventor/nvidia-GTS-250/td-p/2722049

 

--------
IV2010 64bit SP1
Intel Core i7 870 @2.93GHz
Windows 7 64bit Home Prem. with 8Gb RAM
nVidia geForce GTS 250
*Expert Elite*
-niels-
Posts: 1,511
Registered: ‎06-20-2006
Message 9 of 9 (1,502 Views)

Re: Windows 7 64bit IV2011 realistic color change crash

07-19-2010 11:10 PM in reply to: karl

Hey Karl,

Sorry for not replying sooner, only just had a chance to read up on this newsgroup.

As for your question, I haven't noticed any other graphic issues related to the card.

I'm not even 100% sure the issues we had were related to the card, but it's all working fine now.


Using IV2014 Pro SP2 - upd.1, Win7-64bit
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