Wiki Help is no help

[JDMather]

Time and again in my class I refer the students to the wikihelp and it just isn't working.

Next year I am going to ask IT to install local help (if available).

Looks like it will be

http://usa.autodesk.com/adsk/servlet/index?id=16463987&siteID=123112

[aurelien.berthelot]

Hello

Unfortunately right..

Below a link to Ideastation : "Usable online helps"

Vote/Kudo for it  in order to push it in first line and put pressure on Autodesk

http://forums.autodesk.com/t5/Inventor-IdeaStation/Usable-Online-Helps/idi-p/3923752

[mpatchus]

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@miechh wrote:

On april 14th 2013, kskent stated:

"We are experiencing high volumes of traffic on the Wikihelp, which are causing intermittent access issues. We are actively investigating solutions to significantly improve this experience". 

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The response seems to convey that  never expected to experience a high volume of traffic for an online help site!!!

I guess they didn't expect the millions of users to actually try and use the help.

[aurelien.berthelot]

Yep, but setting up a bunch of web servers should have a so ridiculous cost compared to subscription fees, that it's not acceptable that autodesk doesn't lift a finger to fix this situation.

that why, i think  we have to put pressure on them.

http://forums.autodesk.com/t5/Inventor-IdeaStation/Usable-Online-Helps/idi-p/3923752

regards,

Aurelien

[dgorsman]

Help services isn't the only expense of the operation...

[mrattray]

My 2 cents: Revert to offline help permanently. "If it aint broke, don't fix it"

[LT.Rusty]

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@mrattray wrote:
My 2 cents: Revert to offline help permanently. "If it aint broke, don't fix it"

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Concur 100%.

[kskent]

Please see the post on this thread:

http://forums.autodesk.com/t5/Autodesk-Inventor/Wiki-help-retiring-Making-way-for-fresh-new-look/m-p...

[aurelien.berthelot]

@Kskent,

look at post #22 of this topic

it sounds that (bad) user experience is exactly the same as before...

As somebody here said, it's like that Autodesk didn't expected such a success for it's online help system and hasn't scaled infrastructure consequently

[jletcher]

http://forums.autodesk.com/t5/Inventor-IdeaStation/Don-t-add-anything/idi-p/3685008

[dgorsman]

You do realize "not changing anything" would leave help as online, right?

[jletcher]

Guess you did not read it..

 I put to fix the help.....

 I also put to roll it back to when Inventor worked that would include putting the Help back where it was. I do not understand why the changed it. It was an awesome help before..

 I guess they don't understand if its not broke don't fix it..