Vault Missing Buttons in Inventor

[carlos.arredondo]

Regards,
A customer has a problem with the add-in of Vault in Inventor. Log In and Log Out options are lost as shown in the picture. The machine already formatted and installed applications again but the problem continues. Do you know something about thisproblem? Thank you!

[CelticDesignServices]

Looks like you're not logged into Vault from within the Inventor application.

Go to the Inventor Icon there in the upper Left and select Vault Server, then Login.

[carlos.arredondo]

Thank you! But in the application menu does not appear in the record icon. Also if it is not can not log on.

[Cadmanto]

It also looks like there is nothing open.  Try opening a file and see if those buttons are then usable.

[carlos.arredondo]

No matter if I have a file open or not, you should see the options to access and exit of the Vault (Log In and Log Out). In the control panel does not appear installed the applicationbut opened from a shortcut located in the taskbar. It's very strange!

Thank you for your help!

[CelticDesignServices]

Might be a long shot but did you by chance install Vault before you installed Inventor?

Or do a repair install of Inventor?

Vault needs to have the CAD applications (Inventor, AutoCAD, etc) installed first so it can then install the required add-ins.

[Cadmanto]

No, I understand that.  I was just wondering if it would give you different results.

Also wondering with a file open and you select the down arrow next to the model and select "Vault"

from the drop down if that gave you any different results as well.

[karthur1]

Carlos,

Here is what I see without any files open in Inventor.

I have seen the issue you are havin before, but I dont remember exactly what I did to fix it.  Go to Start>Control Panel, Programs and Features and find the Autodesk Vault installation.  Right click on it and choose "uninstall/Change" and then pick Add or Remove Features. Make sure the "Inventor 2012 Add-in" is selected.

I'm showing Vault 2012 here, but it would be similar for 2011.

[carlos.arredondo]

I already tried that but the add-ins are installed. The strange thing is that the machine is formatted, the Autodesk software has been installed again but the problem persists. Thank you for your help. I will try to perform the installation again.
Regards!

[karthur1]

Go to the Vault tab. Right-click in an open area of the menu. Select the "Show Panels". It looks like you have both the File Status and Access panels selected.  But, try toggling both of them off and then back on. 

If that didnt work, I would just go back to the control panel and uninstall the addins, then go back and re-add them back in.   For some reason, it looks like your Access panel is hosed up.

[carlos.arredondo]

I contacted with the Autodesk Team Support and they gave me the solution. This is the Autodesk answer:
"For this issue, please load the Inventor add-in "EDM Add-in." It is hidden, so you will need to choose "show hidden" inside of the Inventor Add-in menu".
Thank you for your help!

Best regards!

[feldwill]

Also, just to keep a record on this thread.  I had Open/Place option greyed out and was missing Vault option above the tree menu.  What fixed that was reloading Project file.  Clicked on random project file once all files are closed and go back to the original.  I think this glitch has to do with iLogic.