We are having some annoying difficulty with templates and the template folder. Any IV file from one system copied to an other system will, on that system, crash IV if that file is used as an open new file template.
All three of our systems are identical (acording to PO and invoice).
P4, 2gz, Asus mb, 1gig, W2K, Elsa Synergy 2000, IV 5.3 - sp2
Contacted my var. He forwarded my issue to his support team.
Var support suggested video driver the culpret. I must download relavent driver from A-Desk.
Installed said card driver. Problem solved. Any file from any WkStn to any other WkStn as template works great.
Now, new problem. IV performance went on vacation on WkStns fix was applied to.
The previous template problem is far easier to live with.
Uninstall A-Desk card driver and restore factory card driver seems like a plan.
Being it was late Friday, I siezed the weekend to tweek the new driver then finally to uninstall it and restore the factory driver.
Not so simple though. Proceedure requires jumping through hoops. First - reduce current screen resolution and colour to minimum. Reboot so the change takes hold. Second - uninstall current card driver. Reboot again. Third - install desired driver.
Monday - Called my var support, he wants to charge big $$$ to have IV installed by qualified technician. I thanked him for assistance rendered and the cost estimate.
Called my var and he suggested downloading latest card driver from manufacturer and outlined the hoop-jumping proceedure above.
IV is back from vacation. Templates work fine. All is well.