I have seen you have escalated the CER twice today, It is connect with a defect. Developer are working with it. So please wait or we might provide a workaround before the hotfix or sp release.
I understand you must get hundreds of CER's daily, but when you send me an e-mail and I reply to it, it would be common courtesy to reply back rather than ignore my requests for assistance especially when I am replying to you original request for more information.
If Autodesk were a car dealership, they would go out of business!
So, I have another crash and send off a report. I get a reply asking for the dataset. I reply to the e-mail advising that the PnG is 120Mb in size and ask for the FTP site. That was 22 hours ago and still no reply.
This post is becoming a rant. I need to move on with my work.
My gripe is this text in the response "If your dataset is larger than 20MB, I can give you access to an ftp site to upload the data to."
I've responded asking for the FTP info and received nothing in reply.
As I've said, I've moved on.
Please read the reply above above SLOWLY and understand that my problem is with Autodesk NOT RESPONDING to requests for the FTP site to upload the files they asked for!
I have been an Autocad user for several years (+ 2 other offices) and I recently needed to replace my iMAC, so of course found myself on the Yosemite O.S. Knowing that only 2015 runs with this OS (2014 and earlier no good), I decided to take the 30 day trial so I wouldn't have any disruption to my business. I found that the 2015 was working fine and so decided to take up the annual subscription service (£345 per year) and purchase new. To install the new software I had to delete the trial version, and was dismayed to discover that the new software would not activate. I immediatley sought assistance and of course it is impossible to actually speak to anyone, but received no response - other than an email to inform me that I should expect a reply within 48 hours!! Are Autodesk in the real world?? No solution for 2 days? This is costing me big time and I am STILL waiting for them to get back to me. It is absolutely appalling service and typical of a company who corners the market. HOWEVER, THEY HAD NO PROBLEM TAKING MY £345
I decided to take the 30 day trial so I wouldn't have any disruption to my business.
I would not wait unit the end of the 30-day trial period to try to activate, that way you ensure no interruption in work.
I have never heard of a need to delete trial version to activate license? But then I only have Windows experience.
With Win version you simply get a prompt to Activate if you allow the 30-day trial or expire, or
Activate at any time during the 30-days trial on start-up
go to Help>About AutoCAD and click Serial Number update (or something like that - I don't have it in front of me) and you will be prompted to Activate.
You would probably get same day help on the Installation and Activation forum rather than this forum.
Another option might be your VAR (unless you purchased on-line).
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