I have seen you have escalated the CER twice today, It is connect with a defect. Developer are working with it. So please wait or we might provide a workaround before the hotfix or sp release.
I understand you must get hundreds of CER's daily, but when you send me an e-mail and I reply to it, it would be common courtesy to reply back rather than ignore my requests for assistance especially when I am replying to you original request for more information.
If Autodesk were a car dealership, they would go out of business!
So, I have another crash and send off a report. I get a reply asking for the dataset. I reply to the e-mail advising that the PnG is 120Mb in size and ask for the FTP site. That was 22 hours ago and still no reply.
This post is becoming a rant. I need to move on with my work.
My gripe is this text in the response "If your dataset is larger than 20MB, I can give you access to an ftp site to upload the data to."
I've responded asking for the FTP info and received nothing in reply.
As I've said, I've moved on.
Please read the reply above above SLOWLY and understand that my problem is with Autodesk NOT RESPONDING to requests for the FTP site to upload the files they asked for!