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Long-lasting wrong Russian translation of "Each" Base Unit

11 REPLIES 11
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Message 1 of 12
Maxim-CADman77
694 Views, 11 Replies

Long-lasting wrong Russian translation of "Each" Base Unit

I've firstly reported wrong translation of "Each"value of Base Unit (Структурная единица) in Russian Inventor* (as well as in Vault) almost three years ago.

For we it took opening series of cases to get some improvenents regarding this issue (#06585616, #06589490, #07707724...etc)

Regarding Inventor there was hotfix (dll) for Inventor 2012 produced and provided "specially for our company" and public Russian translation hotfix for Inventor 2013 (if I'm not mistaken this one http://knowledge.autodesk.com/support/inventor-products/downloads/caas/downloads/content/localizatio...).

 

Recently we moved to Inventor 2014.

And "here it is again" - we again have wrong translation of Base Unit:

RusInvBaseUnitTranslation.png

 

I wonder should I create separate case for each release (2014, 2015, 2016 ....) in order translation be fixed once and forever?

 

* Translated as "Все" while should be  "шт.".

** Inventor 2014 SP1 Update3 is used

11 REPLIES 11
Message 2 of 12

A week have passed since case opening. Any news yet?
Message 3 of 12
mrattray
in reply to: Maxim-CADman77

Have you contacted your reseller? This is outside of the realm of what users can help you with.
Mike (not Matt) Rattray

Message 4 of 12
Maxim-CADman77
in reply to: mrattray

Just after I've created this thread (which is recommended beginning of
communication with Autodesk support, right?) I've pressed the "Escalate
to salesforce".

I got typical automatic e-mail:

Subject: ... CaseNo:09401215. has been received

Blah-blah ... a Specialist will be assigned to work on your case and
will be sending you a status update shortly... Blah-blah

A week have passed but nobody contacted me from Autodesk regarding this
case.

PS: I must admit it became typical for Autodesk support nowadays to not
react for new cases until you send e-mail to some Autodesk boy/girl
directly ...which is completely unacceptable!

I wish they all get alike level of medical care when they'll need it
(they've deserved the same attitude).
Message 5 of 12
mrattray
in reply to: Maxim-CADman77

I don't know what the standard is for making support requests in your region, but I would expect an obvious regression to get the developer's attention. I'll try looking into it for you, but I can only go so far. We really need to get an employee involved here for you.
Mike (not Matt) Rattray

Message 6 of 12
Maxim-CADman77
in reply to: mrattray

We have tried communicating with several local resellers in the past (if case occured a bit harder then "easy" - the experience was always negative).
They are all "innocent" (don't know software deep enough). Thus we don't want to waste our time on local resellers anymore. I believe this is also typical for other customers (saw alike situation described somewhere here regarding German resellers).


I was pretty sure global standard for making request is common for all regions, isn't it?.
You post you problem here and if you don't mark it as solved within couple days you are get contacted (if you on subscription).


Anyway they finally let me know they've passed issue to developers a week ago (i wish I get automatic e-mail notification about the fact but I haven't).

Message 7 of 12

The problem has been verified by our development team as I informed you a week ago in the Saleseforce case.  They are preparing a new hotfix which should be available by the end of this week on our WEB site.

 

In case of reporting issues like that, the best thing is to submit a regular case via Saleseforce so that Product support can check it immediately and notify development about that.  Posting this on the forum takes some time until it gets to product support.



Daniela Koloszko

Message 8 of 12

10 days have passed. Any news yet?
Message 9 of 12
-niels-
in reply to: Maxim-CADman77

Message 10 of 12
Maxim-CADman77
in reply to: -niels-

Thanks.

But there are two issues with it:

1. I can't download neither of four files (tried IE and Google
Chrome) ... Wonder is it my local problem or some kind of broken link....


2. Nobody notified me that it was published 7 days ago....

Message 11 of 12
-niels-
in reply to: Maxim-CADman77

I can confirm the non-downloading, firefox indicates it's located at an sftp adress and can't download from there...
Will see if i can get autodesk to fix it.

Niels van der Veer
Inventor professional user & 3DS Max enthusiast
Vault professional user/manager
The Netherlands

Message 12 of 12
-niels-
in reply to: -niels-

I just checked the support page again and it's been fixed, now you can download the hotfix.

 

Be sure to read the readme, it advises to make a backup of a .dll file.


Niels van der Veer
Inventor professional user & 3DS Max enthusiast
Vault professional user/manager
The Netherlands

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