Inventor General Discussion

Inventor General Discussion

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Employee
jeanie.wayker
Posts: 49
Registered: ‎06-17-2008
Message 31 of 53 (476 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-10-2014 05:08 AM in reply to: ian.solomon

Please try again. Please make sure you are online - When you click help in R2014 and you are online you should be directed to this page:

 

http://help.autodesk.com/view/INVNTOR/2014/ENU/

 

Let me know if you are accessing the help now.

Thank you,

Jeanie

 

 

*Expert Elite*
LT.Rusty
Posts: 808
Registered: ‎10-23-2012
Message 32 of 53 (461 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-10-2014 02:40 PM in reply to: jeanie.wayker

jeanie.wayker wrote:

Please try again. Please make sure you are online - When you click help in R2014 and you are online you should be directed to this page:

 

http://help.autodesk.com/view/INVNTOR/2014/ENU/

 

Let me know if you are accessing the help now.

Thank you,

Jeanie

 

 


 

 

Or if you click help in 2013 ... and (I'm told) in 2012 as well ...

 

When will the correct help files for the earlier versions - for those of us whose companies prefer to stay a little behind - come back?


___________________________________________________________

Product Design Suite Ultimate 2013, 2014, 2015

Workstation: i7-4770k / ASUS Z87-Pro / 16GB / 250 GB SSD / 1 TB HDD / 3 TB USB3 HDD / Radeon R9-270X 4GB
Laptop: Toshiba Satellite P755-S5269 (i7-2630QM / 8 GB / 250 GB SSD / 750 GB HDD / GT540M)

Member
ian.solomon
Posts: 4
Registered: ‎12-11-2013
Message 33 of 53 (455 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-10-2014 03:33 PM in reply to: jeanie.wayker

I have installed the local help files. That is all that I have. It doesn't matter whether I am online or not, I only get the local help files.

Employee
jeanie.wayker
Posts: 49
Registered: ‎06-17-2008
Message 34 of 53 (441 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-11-2014 02:58 AM in reply to: ian.solomon

Please see http://knowledge.autodesk.com/support/inventor-products/downloads/caas/downloads/content/download-an...

Access C:\Program Files\Autodesk\Inventor 2014\Bin\helpids.xml and ensure the UseOnline value is set to ‘0’ - when set to '0' the ONLINE help will launch when you are online.

 

when set to '1' the LOCAL help will launch even when you are online.

 

Let me know if this resolves the issue.

 

Thank you,

Jeanie

Employee
jeanie.wayker
Posts: 49
Registered: ‎06-17-2008
Message 35 of 53 (440 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-11-2014 03:05 AM in reply to: LT.Rusty

We apologize for this inconvenience but due to the transistion to the Autodesk Knowledge Network -

If you want to access the online help, You will be redirected automatically to AKN and the Inventor 2014 help  when you access Help from within:

  • Inventor 2014
  • Inventor 2013  
  • Inventor 2012

If you want the R2013 Help, you can download http://autodesk.com/inventor-2013-help-download, follow these instructions to always access the local help even when you are online:

 After installing, if you always want to access the local help from within Inventor:

  1. Access C:\Program Files\Autodesk\Inventor 2014\Bin\helpids.xml and ensure the UseOnline value is set to ‘1’ as follows: UseOnline="1". If the value is set to ‘0’, change the value to ‘1’.
  2. Run regedit.exe
  3. Access HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Inventor\RegistryVersion18 .0
  4. Double-click EnableOnlineHelp
  5. Change the Value Data field to 0.

Thank you, and again, we do apologize for this inconvenience.

Jeanie

 

You can find these instructions here:

 

*Expert Elite*
mrattray
Posts: 2,507
Registered: ‎09-13-2011
Message 36 of 53 (435 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-11-2014 04:21 AM in reply to: jeanie.wayker
Perhaps this should be a real setting (available in the GUI)?
Mike (not Matt) Rattray

Employee
jeanie.wayker
Posts: 49
Registered: ‎06-17-2008
Message 37 of 53 (434 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-11-2014 04:26 AM in reply to: mrattray

Indeed!!! Loud and clear! Loud and clear, my friend!!!!

 

Thank YOU!

Jeanie

*Expert Elite*
LT.Rusty
Posts: 808
Registered: ‎10-23-2012
Message 38 of 53 (422 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-11-2014 06:58 AM in reply to: jeanie.wayker

jeanie.wayker wrote:

We apologize for this inconvenience but due to the transistion to the Autodesk Knowledge Network -

If you want to access the online help, You will be redirected automatically to AKN and the Inventor 2014 help  when you access Help from within:

  • Inventor 2014
  • Inventor 2013  
  • Inventor 2012

If you want the R2013 Help, you can download http://autodesk.com/inventor-2013-help-download, follow these instructions to always access the local help even when you are online:

 After installing, if you always want to access the local help from within Inventor:

  1. Access C:\Program Files\Autodesk\Inventor 2014\Bin\helpids.xml and ensure the UseOnline value is set to ‘1’ as follows: UseOnline="1". If the value is set to ‘0’, change the value to ‘1’.
  2. Run regedit.exe
  3. Access HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Inventor\RegistryVersion18 .0
  4. Double-click EnableOnlineHelp
  5. Change the Value Data field to 0.

Thank you, and again, we do apologize for this inconvenience.

Jeanie

 

You can find these instructions here:

 


 

 

I love Autodesk as much as anyone, but I really feel like I have to say something here ...  For $10,000 (I have PDS Ultimate) I should have a fully-functional piece of software.  I understand that there's bugs on release, and they get fixed - and I'm very patient with that sort of thing - but I shouldn't have to be doing manual registry edits to make the help files work. 

 

Why couldn't you have left the <2013 stuff the way it was, and then moved 2014 over to AKN?  Is the price of hard drive space in San Francisco that much higher than Fresno?


___________________________________________________________

Product Design Suite Ultimate 2013, 2014, 2015

Workstation: i7-4770k / ASUS Z87-Pro / 16GB / 250 GB SSD / 1 TB HDD / 3 TB USB3 HDD / Radeon R9-270X 4GB
Laptop: Toshiba Satellite P755-S5269 (i7-2630QM / 8 GB / 250 GB SSD / 750 GB HDD / GT540M)

Employee
jeanie.wayker
Posts: 49
Registered: ‎06-17-2008
Message 39 of 53 (406 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-11-2014 09:13 AM in reply to: LT.Rusty

Hi,

I really do appreciate your feedback. We do apologize the transition to the new learning environment caused so many problems. I am sharing your feedback with others and we continue to earnestly try to resolve these types of issues.

 

Thank you again,

Jeanie

Distinguished Contributor
Ray_P
Posts: 151
Registered: ‎05-29-2003
Message 40 of 53 (394 Views)

Re: Inventor ONLINE help is now live on Autodesk Knowledge Network (AKN)

02-12-2014 05:28 AM in reply to: jeanie.wayker
Please remove me from this thread only. I keep getting updates from you.I have tried to weed through my settings to find out why & I can't seem to shake this thread.
Thanks

Raymond E. Price
Point Eight Power
Mechanical Design Team

(504)394-6100
direct: (504)391-6808
fax: (504)391-6804
www.PointEightPower.com

We listen, we apply intelligence, and we respond. Every time.
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