Inventor crash

[Anonymous]

When I use my 3d mouse (3D Connexion) with inventor it crashes only when in assembly mode while assembling one piece to another. Has anyone else come across this problem?

[JDMather]

What version of Inventor? Service Pack?

Graphics card driver up-to-date?

If you go to Tools>Application Options> Hardware tab and try a different setting - does it still crash?

Have you Calibrated the 3D Connexion device lately?

If you do a Mange>Rebuild all are there any errors in the browser tree?

Screen shots?

OS?

[Anonymous]

Autodesk Inventor 2012 Factory design suite premium.

I'm not sure which service pack is installed

Ive tried performance and compatibility settings and it crashes both ways

I installed and calibrated the device yesterday

No errors with a rebuild

when it crashes this is the only message I get:

[mcgyvr]

Also try a different driver for the 3dconnexion device..

They had older ones available before (assuming you are on the newest).. not sure if they still do though but a call to their support might help too..

[JDMather]

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@Anonymous wrote:

Autodesk Inventor 2012 Factory design suite premium.

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Go to Help>About Inventor to see what (if any) Service Packs have been installed.

[Anonymous]

 

I know I've installed a service pack for autodesk, but not sure if it was related to inventor. Anyway the screenshot above shows the "about inventor" page. Does that help?

[mcgyvr]

Please edit your post/remove your serial number/product key information.. (or alert a moderator to do it for you)

Or next time please include a picture of your credit card 🙂

[JDMather · Accepted solution]

From that screen shot it does not look like the Service Packs are installed.

http://knowledge.autodesk.com/support/inventor-products/downloads/caas/downloads/content/autodesk-in...

[Anonymous]

Should I try uninstalling them?

[JDMather]

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@Anonymous wrote:

Should I try uninstalling them?

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Uninstall what?

I must be confused about what I am seeing and reporting above.

Are you getting some other information?

[Anonymous]

Sorry I missread your last message, I thought you said that it looked like they were installed which confused me.