We have an engineer running Inventor 2012 (Premium Suite) on a Windows 7, 64-bit machine.
He's experiencing an issue where once he starts Inventor, it doesnt proceed past the splash screen.
If I then log onto his machine, Inventor loads fine without a problem.
If this engineer then logs onto another workstation, Inventor works fine for him on that machine.
Quite boggled by this, I have searched high and low for a solution.
I have tried deleting the .cas file, no joy; this is a stand-alone installation.
I also reported this to our re-seller since we have a support agreement with them - they recommended a system restore; we felt that this was a lame reply since they didnt even ask for any log files.
They also recommended a registry 'hack' - the solution in the link below was recommended.
We tried this, the problem still persists.
We also created a new profile for this user, still no success.
I get a feeling that a full re-installation might be the only way forward bar a system restore.
According to our subscription support engineer, there are chances that this issue might not be resolved even with a full re-installation.
Could someone please help me out? Any assistance would be greatly appreciated.
"I get a feeling that a full re-installation might be the only way forward bar a system restore."
If you try the system restore make sure you export your licence first but it could do more harm than good. Sounds like it is a problem with the user account, you could create a new account to test it but i would think a clean install would be the better solution.
Access a broad range of knowledge to help get the most out of your products and services.
Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.
Upgrading to a 2015 product? Make sure to check these out 1st!