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IDW crashes when placing single base view

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Message 1 of 16
RockyBrown4134
1165 Views, 15 Replies

IDW crashes when placing single base view

I have been getting a crash when placing a base view of an .ipt or .iam in the standard .idw. This repeatedly happens every time I create a new idw and try to place a view. Any suggestions?

 

Inventor 2012 SP2 and DL21989500 installed.

If this response answers your question, Please mark this response as "Accept as Solution"

Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D
15 REPLIES 15
Message 2 of 16
Cadmanto
in reply to: RockyBrown4134

Rocky,

Did this just start happening or has this been happening ever since you started using 2012?

When was the last time you restarted your machine?  You state the you have SP2 loaded, do you have the latest hotfixes loaded as well?

Is there any commonalities between these ipt's and iam files?

 

check.PNGIf this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudoskudos.PNG are appreciated. Thanks!!!! Smiley Very Happy

 

New EE Logo.PNG

Inventor.PNG     vault.PNG

 

Best Regards,
Scott McFadden
(Colossians 3:23-25)


Message 3 of 16
RockyBrown4134
in reply to: Cadmanto


@Cadmanto wrote:

 

Did this just start happening or has this been happening ever since you started using 2012?

When was the last time you restarted your machine?  You state the you have SP2 loaded, do you have the latest hotfixes loaded as well?

Is there any commonalities between these ipt's and iam files?

 


1) Yes. Especially since I re-installed on a new machine. Had an OS corrupt issue, so we replaced my machine with a fresh install.

2) Less than an hour.

 

3) What hot fixes come after Update 4 for Inventor 2012 SP2?

 

4) Just the machine, the standard templates. Also a mixture of files just created and older files. I have not tested with a large number of .ipt or .iam.

 

 

 

If this response answers your question, Please mark this response as "Accept as Solution"

Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D
Message 4 of 16

video drivers and compatibility all set up on the new pc?

Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

---------
Mike Davis

EESignature

Message 5 of 16
Cadmanto
in reply to: RockyBrown4134

Does this link for a hotfix speak to what you are experiencing?

 

http://forums.autodesk.com/t5/Inventor-General/Hotfix-Inventor-2012-unexpectedly-exits-after-updatin...

 

check.PNGIf this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudoskudos.PNG are appreciated. Thanks!!!! Smiley Very Happy

 

New EE Logo.PNG

Inventor.PNG     vault.PNG

 

Best Regards,
Scott McFadden
(Colossians 3:23-25)


Message 6 of 16
RockyBrown4134
in reply to: Cadmanto

Running Windows 7 Professional, SP2.

Under Application Options> Hardware, I set the settings to all three Graphic Settings (Quality, Performance, and Compatibility), and have checked the Softawre Graphics Box.

 

Diagnostics Reads:

 

This Direct3D graphics Driver is Microsoft WHQL certified

Graphics Hardware Description: NVIDIA Quadro 2000

Direct3D 10 WARP Software Renderer

 

Graphics Driver file nvd3dumx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvd33dum, nvwgf2um, nvwgf2um, is version 9.18.0013.3276

Using the  Direct3D Software Renderer

the display is using 32-bit color

 

 

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
NVIDIA Quadro 2000

Direct3D 10
WARP Software Renderer

Graphics driver file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is version 9.18.0013.3276
Using the Direct3D Software Renderer
The display is using 32-bit color

 

 

FYI........Below is the diagnostic info it pasted to clipboard.


Inventor Version:

Build: 219, Release: 2012 SP2 - Date: Wed 07/17/2013      
64-Bit Edition - 8192.00 GB


Loaded Inventor Add-Ins:

Inventor Fusion Change Manager
Fusion Freeform Edit Launcher
Inventor Studio
Design Accelerator
Frame Generator
BIM Exchange
Drag & Drop Interoperability


System Information:

Operating System:   64-bit Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language:    English (Regional Setting: English)
System Manufacturer:   Hewlett-Packard
System Model:    HP Z220 CMT Workstation
BIOS:     Default System BIOS
Processor:    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
System Memory:    16384MB RAM
Dedicated System Memory:  0MB
Shared System Memory:   7908MB
Dedicated Video Memory:  977MB
Page File:    4119MB used, 61359MB available
DirectX Version:   DirectX 11
DxDiag Version:   6.01.7601.17514


Graphics Device Information:

DirectX Version:  10.0
Renderer:   WARP
Adapter Description:  NVIDIA Quadro 2000
DDI Version:   11
DDI Version Number:  b
DxDiag WHQL Level:  0
Driver Signed Valid:  True
Driver Signed:   True
Manufacturer:   NVIDIA
Chip Type:   Quadro 2000
DAC Type:   Integrated RAMDAC
Revision:   
Vendor ID string:  0x000010de
Device ID string:  0x00000dd8
Graphics HW Memory:  693 MB
Display Mode:   1680 x 1050 (32 bit) (59Hz)
VendorID:   10de
DeviceID:   dd8
SubSystemID:   84a103c
Revision:   a1

Graphics driver file:  nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver file version:  9.18.0013.3276
Driver Date:   3/4/2014 14:35:13
WHQL Level:   1


Inventor Graphics Device Information:

Graphics Hardware Description: Direct3D 10 \ WARP Software Renderer
Direct3D Hardware ID: 10de \ dd8 \ 84a103c \ a1


Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000


Inventor Hardware Library Information:

HW Library Version = $Revision: #1 $
HW Library Date = $DateTime: 2010/10/04 06:01:25 $
HW Library OS Name = Windows 7 x64


Inventor Hardware Library Entry Information:

Autodesk Inventor Certification Status:   Gold
Autodesk Inventor Tested Certification Status:   Unknown
Graphics HW Vendor Supported for Autodesk Inventor:  False

Optimization Level = 0
Hardware Library 2.0

Settings for optimized and conservative:
Workarounds:  0x00000000, 0x00000000
rating  4, optimization level 2
Texture Font Precision: 256


Display Information:

Back Buffer Format = DXGI_FORMAT_R8G8B8A8_UNORM
Depth Stencil Buffer Format = DXGI_FORMAT_D24_UNORM_S8_UINT
Monochrome Bitmap Format = DXGI_FORMAT_A8_UNORM


Graphics driver log information:
Apr/02/2014-15:00:41: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10.
Apr/02/2014-15:01:24: User changes the graphics driver manually: D3D10 -> D3D11.
Apr/02/2014-15:02:00: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10.
Apr/02/2014-15:05:19: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10.
Apr/02/2014-15:19:11: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10.
Apr/02/2014-16:10:25: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10.
Apr/02/2014-16:12:02: User changes the graphics driver manually: D3D10 -> D3D11.
Apr/02/2014-16:16:58: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10.
Apr/02/2014-16:19:15: Fail to create D3D11 factory, We need to change it for current inventor session: D3D11 -> D3D10.

 

If this response answers your question, Please mark this response as "Accept as Solution"

Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D
Message 7 of 16

Please see reply to Cadmanto I just posted.

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Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D
Message 8 of 16
blair
in reply to: RockyBrown4134

Your graphics card driver numbers look "Odd". As posted, update all your SP's and Graphics card drivers along with your Windows system updates.

Inventor 2020, In-Cad, Simulation Mechanical

Just insert the picture rather than attaching it as a file
Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.
Delta Tau Chi ΔΤΧ

Message 9 of 16
RockyBrown4134
in reply to: blair

I have driver updates scheduled for install overnight. I'll post results tomorrow.

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Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D
Message 10 of 16
blair
in reply to: RockyBrown4134

On "new" machines, I don't install any software until I've got all the MS SP's and hotfixes installed along with the latest drivers for all my peripherals (mice, graphics cards and such). Then do a clean-up of the temp and cache files, a hard-drive defrag and then I will start installing software. (I did take the OCD test a number of time)

Inventor 2020, In-Cad, Simulation Mechanical

Just insert the picture rather than attaching it as a file
Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.
Delta Tau Chi ΔΤΧ

Message 11 of 16

Hi! The behavior sounds like graphics related. I assume it is not file specific. Could you try changing the following setting and see if it helps?

 

Close all docs -> Tools -> Application Options -> Hardware -> Compatibility mode -> OK -> repeat your workflow.

 

If it does not crash, it is related to graphics. Please send in a crash report with your email address. After that, send me an email (johnson.shiue@autodesk.com) so I can dig up the report you submit it.

Thanks!

 



Johnson Shiue (johnson.shiue@autodesk.com)
Software Test Engineer
Message 12 of 16
RockyBrown4134
in reply to: blair

All Windows updates are current and installed.

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Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D
Message 13 of 16

Negative. Still crashing. Windows Upates are current.

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Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D
Message 14 of 16

Rocky,

 

If a different person logs into your computer with administrative privileges, does it work?

 

Thank you.


Bob Holland
Autodesk Product Support
Message 15 of 16

To close this out; the crashes were related to some legacy 2088 styles libraries being used with 2012.

 

Please remember that whenever you go to a new release of INventor, you should use the style migration wizard to ensure any legacy styles are compatiblw with the new version.

 

Simply pointing the new version to a previous Design Data folder does not always work.

 

Thanks,

Chris



Chris Mitchell
PDMS Customer Engagment Team
Autodesk, Inc.

Message 16 of 16

To add to Chris's statment, Checking the Folder options in the Project File was what I overlooked. The simple things we take for granted.

 

Thanks to Johnsonshiue and Autodesk for their assstance.  

If this response answers your question, Please mark this response as "Accept as Solution"

Rocky Brown
AutoCAD 2020 / Inventor 2020 / Plant 3D

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