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Errors using help

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Message 1 of 13
Anonymous
591 Views, 12 Replies
‎10-23-2003 11:38 PM
‎10-23-2003 11:38 PM

Errors using help

When I start the Hellp and click on "Getting Started", I get this error. I
tried doing a "Repair", but still have the same problem.

Any ideas?

--
Inventor 7.0 sp1+IDWperf
Dell 4550
WinXP Pro
P4, 2.8 Ghz, 1G
Quadro 900 XGL
nVidia v6.14.10.4403
1280x1024, 32 bit
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12 REPLIES 12
Message 2 of 13
Anonymous
in reply to: Anonymous
‎10-23-2003 11:51 PM
‎10-23-2003 11:51 PM

What version of Internet Exploder are you using?

"Kirk A." wrote in message
news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> When I start the Hellp and click on "Getting Started", I get this error.
I
> tried doing a "Repair", but still have the same problem.
>
> Any ideas?
>
> --
> Inventor 7.0 sp1+IDWperf
> Dell 4550
> WinXP Pro
> P4, 2.8 Ghz, 1G
> Quadro 900 XGL
> nVidia v6.14.10.4403
> 1280x1024, 32 bit
>
>


----------------------------------------------------------------------------
----
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Message 3 of 13
Anonymous
in reply to: Anonymous
‎10-23-2003 11:53 PM
‎10-23-2003 11:53 PM

"Brian R. Iwaskewycz" wrote in message
news:6FBB0850CE996D711CE6C8C2F6F609C3@in.WebX.maYIadrTaRb...
> What version of Internet Exploder are you using?
>
> "Kirk A." wrote in message
> news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > When I start the Hellp and click on "Getting Started", I get this error.
> I
> > tried doing a "Repair", but still have the same problem.
> >
> > Any ideas?
> >
> > --
> > Inventor 7.0 sp1+IDWperf
> > Dell 4550
> > WinXP Pro
> > P4, 2.8 Ghz, 1G
> > Quadro 900 XGL
> > nVidia v6.14.10.4403
> > 1280x1024, 32 bit
> >
> >
>
>
> --------------------------------------------------------------------------
--
> ----
>
>
>
>
>
>
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Message 4 of 13
Anonymous
in reply to: Anonymous
‎10-23-2003 11:58 PM
‎10-23-2003 11:58 PM

Perhaps try repairing Internet Exploder? The error isn't generated by
Inventor, it's generated by IE.

I figured you were using IE4.0 or 5.0. I've seen that before with older
versions of IE.

"Kirk A." wrote in message
news:8F137003D1756ED817F82805A84DC80C@in.WebX.maYIadrTaRb...
>
> "Brian R. Iwaskewycz" wrote in message
> news:6FBB0850CE996D711CE6C8C2F6F609C3@in.WebX.maYIadrTaRb...
> > What version of Internet Exploder are you using?
> >
> > "Kirk A." wrote in message
> > news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > > When I start the Hellp and click on "Getting Started", I get this
error.
> > I
> > > tried doing a "Repair", but still have the same problem.
> > >
> > > Any ideas?
> > >
> > > --
> > > Inventor 7.0 sp1+IDWperf
> > > Dell 4550
> > > WinXP Pro
> > > P4, 2.8 Ghz, 1G
> > > Quadro 900 XGL
> > > nVidia v6.14.10.4403
> > > 1280x1024, 32 bit
> > >
> > >
> >
> >
>
> --------------------------------------------------------------------------
> --
> > ----
> >
> >
> >
> >
> >
> >
>
>


----------------------------------------------------------------------------
----
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Message 5 of 13
Anonymous
in reply to: Anonymous
‎10-24-2003 12:25 AM
‎10-24-2003 12:25 AM

Have you tried purging IE's cache? Tools >> Internet Options >> General Tab >> Delete
Files

--
Kent
Assistant Moderator
Autodesk Discussion Forum Moderator Program


"Kirk A." wrote in message
news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> When I start the Hellp and click on "Getting Started", I get this error. I
> tried doing a "Repair", but still have the same problem.
>
> Any ideas?
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Message 6 of 13
Anonymous
in reply to: Anonymous
‎10-24-2003 02:13 AM
‎10-24-2003 02:13 AM

1. Just reinstalled IE like Brian suggested above. Same problem
2. Cleared cache. Same problem

"Kent Keller" wrote in message
news:BC2FC3FCC00FEB958B66B078B24E74D1@in.WebX.maYIadrTaRb...
> Have you tried purging IE's cache? Tools >> Internet Options >> General
Tab >> Delete
> Files
>
> --
> Kent
> Assistant Moderator
> Autodesk Discussion Forum Moderator Program
>
>
> "Kirk A." wrote in message
> news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > When I start the Hellp and click on "Getting Started", I get this error.
I
> > tried doing a "Repair", but still have the same problem.
> >
> > Any ideas?
>
>
>
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Message 7 of 13
Anonymous
in reply to: Anonymous
‎10-24-2003 04:35 AM
‎10-24-2003 04:35 AM

Something else I have noticed.... I don't have any problems with the help
from other applications, only Inventor.

I reinstalled Inventor... Same problem.

There seems that there is a setting somewhere that is not right.

"Kirk A." wrote in message
news:E8AC61E7AF5753D719241ADD9DF3F099@in.WebX.maYIadrTaRb...
> 1. Just reinstalled IE like Brian suggested above. Same problem
> 2. Cleared cache. Same problem
>
> "Kent Keller" wrote in message
> news:BC2FC3FCC00FEB958B66B078B24E74D1@in.WebX.maYIadrTaRb...
> > Have you tried purging IE's cache? Tools >> Internet Options >> General
> Tab >> Delete
> > Files
> >
> > --
> > Kent
> > Assistant Moderator
> > Autodesk Discussion Forum Moderator Program
> >
> >
> > "Kirk A." wrote in message
> > news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > > When I start the Hellp and click on "Getting Started", I get this
error.
> I
> > > tried doing a "Repair", but still have the same problem.
> > >
> > > Any ideas?
> >
> >
> >
>
>
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Message 8 of 13
Anonymous
in reply to: Anonymous
‎10-24-2003 08:19 AM
‎10-24-2003 08:19 AM

Microsoft released an IE patch that causes script errors to occur in help
systems. Installing Microsoft's hotfix 811630 might fix your problem. You
can find information and the download at
http://support.microsoft.com/default.aspx?scid=KB;en-us;q811630

"Kirk A." wrote in message
news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> When I start the Hellp and click on "Getting Started", I get this error.
I
> tried doing a "Repair", but still have the same problem.
>
> Any ideas?
>
> --
> Inventor 7.0 sp1+IDWperf
> Dell 4550
> WinXP Pro
> P4, 2.8 Ghz, 1G
> Quadro 900 XGL
> nVidia v6.14.10.4403
> 1280x1024, 32 bit
>
>


----------------------------------------------------------------------------
----
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Message 9 of 13
Anonymous
in reply to: Anonymous
‎10-24-2003 08:21 AM
‎10-24-2003 08:21 AM

Microsoft released an IE patch that causes script errors to occur in help
systems. Installing Microsoft's hotfix 811630 might fix your problem. You
can find information and the download at
http://support.microsoft.com/default.aspx?scid=KB;en-us;q811630

Ashley Rutherford
DSS Developer
"Kirk A." wrote in message
news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> When I start the Hellp and click on "Getting Started", I get this error.
I
> tried doing a "Repair", but still have the same problem.
>
> Any ideas?
>
> --
> Inventor 7.0 sp1+IDWperf
> Dell 4550
> WinXP Pro
> P4, 2.8 Ghz, 1G
> Quadro 900 XGL
> nVidia v6.14.10.4403
> 1280x1024, 32 bit
>
>


----------------------------------------------------------------------------
----
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Message 10 of 13
Anonymous
in reply to: Anonymous
‎10-27-2003 05:17 AM
‎10-27-2003 05:17 AM

Has anyone installed patch 811630? If so, has it fixed the problem?

Ashley Rutherford
DSS Developer


"Brian R. Iwaskewycz" wrote in message
news:04BEFF2CA6FDC040421DD3698B6CE9D0@in.WebX.maYIadrTaRb...
> Perhaps try repairing Internet Exploder? The error isn't generated by
> Inventor, it's generated by IE.
>
> I figured you were using IE4.0 or 5.0. I've seen that before with older
> versions of IE.
>
> "Kirk A." wrote in message
> news:8F137003D1756ED817F82805A84DC80C@in.WebX.maYIadrTaRb...
> >
> > "Brian R. Iwaskewycz" wrote in message
> > news:6FBB0850CE996D711CE6C8C2F6F609C3@in.WebX.maYIadrTaRb...
> > > What version of Internet Exploder are you using?
> > >
> > > "Kirk A." wrote in message
> > > news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > > > When I start the Hellp and click on "Getting Started", I get this
> error.
> > > I
> > > > tried doing a "Repair", but still have the same problem.
> > > >
> > > > Any ideas?
> > > >
> > > > --
> > > > Inventor 7.0 sp1+IDWperf
> > > > Dell 4550
> > > > WinXP Pro
> > > > P4, 2.8 Ghz, 1G
> > > > Quadro 900 XGL
> > > > nVidia v6.14.10.4403
> > > > 1280x1024, 32 bit
> > > >
> > > >
> > >
> > >
> >
>
> --------------------------------------------------------------------------
> > --
> > > ----
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
>
>
> --------------------------------------------------------------------------
--
> ----
>
>
>
>
>
>
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Message 11 of 13
Anonymous
in reply to: Anonymous
‎10-27-2003 08:00 PM
‎10-27-2003 08:00 PM

Ashley,

Is that a patch for IE or IV? I've tried (I think) all the IE updates
(running NT4, by the way) and still have the plague.
--
Cliff

"Ashley Rutherford" wrote in message
news:A4CA9CE4415AA225F4C1CD84F3A07944@in.WebX.maYIadrTaRb...
> Has anyone installed patch 811630? If so, has it fixed the problem?
>
> Ashley Rutherford
> DSS Developer
>
>
> "Brian R. Iwaskewycz" wrote in message
> news:04BEFF2CA6FDC040421DD3698B6CE9D0@in.WebX.maYIadrTaRb...
> > Perhaps try repairing Internet Exploder? The error isn't generated by
> > Inventor, it's generated by IE.
> >
> > I figured you were using IE4.0 or 5.0. I've seen that before with older
> > versions of IE.
> >
> > "Kirk A." wrote in message
> > news:8F137003D1756ED817F82805A84DC80C@in.WebX.maYIadrTaRb...
> > >
> > > "Brian R. Iwaskewycz" wrote in message
> > > news:6FBB0850CE996D711CE6C8C2F6F609C3@in.WebX.maYIadrTaRb...
> > > > What version of Internet Exploder are you using?
> > > >
> > > > "Kirk A." wrote in message
> > > > news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > > > > When I start the Hellp and click on "Getting Started", I get this
> > error.
> > > > I
> > > > > tried doing a "Repair", but still have the same problem.
> > > > >
> > > > > Any ideas?
> > > > >
> > > > > --
> > > > > Inventor 7.0 sp1+IDWperf
> > > > > Dell 4550
> > > > > WinXP Pro
> > > > > P4, 2.8 Ghz, 1G
> > > > > Quadro 900 XGL
> > > > > nVidia v6.14.10.4403
> > > > > 1280x1024, 32 bit
> > > > >
> > > > >
> > > >
> > > >
> > >
> >
>
> --------------------------------------------------------------------------
> > > --
> > > > ----
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> --------------------------------------------------------------------------
> --
> > ----
> >
> >
> >
> >
> >
> >
>
>
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Message 12 of 13
Anonymous
in reply to: Anonymous
‎10-27-2003 09:03 PM
‎10-27-2003 09:03 PM

Ashley,
After I reinstalled IE, I applied patch Q828750 and now my help works
corrctly. No more errors!!

Kirk

"Ashley Rutherford" wrote in message
news:29EA98DF3079E107F2A40BEBDA7DEC2D@in.WebX.maYIadrTaRb...
> Microsoft released an IE patch that causes script errors to occur in help
> systems. Installing Microsoft's hotfix 811630 might fix your problem.
You
> can find information and the download at
> http://support.microsoft.com/default.aspx?scid=KB;en-us;q811630
>
> "Kirk A." wrote in message
> news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > When I start the Hellp and click on "Getting Started", I get this error.
> I
> > tried doing a "Repair", but still have the same problem.
> >
> > Any ideas?
> >
> > --
> > Inventor 7.0 sp1+IDWperf
> > Dell 4550
> > WinXP Pro
> > P4, 2.8 Ghz, 1G
> > Quadro 900 XGL
> > nVidia v6.14.10.4403
> > 1280x1024, 32 bit
> >
> >
>
>
> --------------------------------------------------------------------------
--
> ----
>
>
>
>
>
Report
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Message 13 of 13
Anonymous
in reply to: Anonymous
‎11-07-2003 06:48 AM
‎11-07-2003 06:48 AM

It is an IE patch. If you are running NT you might also try this patch:
http://download.microsoft.com/download/c/c/8/cc8a7962-f72f-4358-a13d-326be29d3623/HHUPD.EXE

it updates the HTML Help application that is used to run the help system. I
have also heard that installing IE6 SP1 has fixed the problem for some
users. You might also try patch Q828750 based on Kirk A.'s posting on
10/28/2003. I hope this helps.

Ashley Rutherford
Autodesk DSS Developer

"Cliff Middleton" wrote in message
news:66D4CBD43F9637AAB02B90A129A5FE60@in.WebX.maYIadrTaRb...
> Ashley,
>
> Is that a patch for IE or IV? I've tried (I think) all the IE updates
> (running NT4, by the way) and still have the plague.
> --
> Cliff
>
> "Ashley Rutherford" wrote in message
> news:A4CA9CE4415AA225F4C1CD84F3A07944@in.WebX.maYIadrTaRb...
> > Has anyone installed patch 811630? If so, has it fixed the problem?
> >
> > Ashley Rutherford
> > DSS Developer
> >
> >
> > "Brian R. Iwaskewycz" wrote in message
> > news:04BEFF2CA6FDC040421DD3698B6CE9D0@in.WebX.maYIadrTaRb...
> > > Perhaps try repairing Internet Exploder? The error isn't generated by
> > > Inventor, it's generated by IE.
> > >
> > > I figured you were using IE4.0 or 5.0. I've seen that before with
older
> > > versions of IE.
> > >
> > > "Kirk A." wrote in message
> > > news:8F137003D1756ED817F82805A84DC80C@in.WebX.maYIadrTaRb...
> > > >
> > > > "Brian R. Iwaskewycz" wrote in
message
> > > > news:6FBB0850CE996D711CE6C8C2F6F609C3@in.WebX.maYIadrTaRb...
> > > > > What version of Internet Exploder are you using?
> > > > >
> > > > > "Kirk A." wrote in message
> > > > > news:DFB03EB4B356012369B28A1FD811A959@in.WebX.maYIadrTaRb...
> > > > > > When I start the Hellp and click on "Getting Started", I get
this
> > > error.
> > > > > I
> > > > > > tried doing a "Repair", but still have the same problem.
> > > > > >
> > > > > > Any ideas?
> > > > > >
> > > > > > --
> > > > > > Inventor 7.0 sp1+IDWperf
> > > > > > Dell 4550
> > > > > > WinXP Pro
> > > > > > P4, 2.8 Ghz, 1G
> > > > > > Quadro 900 XGL
> > > > > > nVidia v6.14.10.4403
> > > > > > 1280x1024, 32 bit
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > >
> >
>
> --------------------------------------------------------------------------
> > > > --
> > > > > ----
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
>
> --------------------------------------------------------------------------
> > --
> > > ----
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
>
>
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