Error after first launch of Inventor 2013

[Bibbios]

Hi everyone, I installed Audodesk Inventor 2013 and all the related programs, but after the first launch a fatal error immediately closed the program. It happens all the times I try to open it. I sent a report to Autodesk and the unique email sent to me in about 2 months is the auto-generated mail that informed me I have to download the SP2 version of Inventor. I tried to do it, the link to download was in the email, but during the installation an error occured whit this message (translated from italian) : "Unable to update the upgrade patch because the program to be upgraded is missing or the patch may update a different version of that program. Make sure the program to be upgraded exists on your computer and that the version of the update patch is correct.".

Original message : "Impossibile aggiornare la patch di aggiornamento perchè il programma da aggiornare manca oppure la patch è progettata per aggiornarte una versione differente di tale programma. Assicurarsi che il programma da aggiornare sia disponibile nel computer in uso e che la versione della patch di aggiornamento sia corretta".

What should I do?

[PaulMunford]

I suggest uninstalling 2013 entirely, and then re-install, including the service pack...

[Bibbios]

Oh yes, I forgot. After a week I unistalled it and all the related programs. To be sure, I unistalled all the Autodesk programs and utilities from the control panel and the folders created in the OS storage, in Programs and in Programs files (x86). About one week ago I tried to redownload and reinstall the program and all it happened again. At the moment I didn't reunistalled and recancelled all.

[blair]

If you have installed IV2013 on a new Windows 8 or 8.1 machine you will need to install all the SP's and Updates for your product. There is a link at the bottom of this web-page under the "Help & Support" column labeled "Service packs & Updates". Most likely the e-mail web-link no longer works as the website has seen a number of changes and updates.

[Bibbios]

No I have Windows 7

[blair]

Try using a different account, one with Admin Priv.

[Bibbios]

I have an educational account because I'm a university student, so if I create another account and Inventor works, it should be useless for me, I don't think I can have another educational account.

[blair]

The User Account on your computer won't make a change to your Inventor License. Most likely you are using an account that dosn't have adequate privilege's or is corrupt.This is the only way to check your system.

[Bibbios]

Oh yes, I had understood to create a new Autodesk account.  So, anyway, I created another user account, with admin privileges too, and I opened Inv 2013 from it. I accepted the terms and then, after the loading, it automatically closed again. The same thing happen if I run it from right click - run as admin.

(Sorry for the delay reply because of the Christmas holidays)

[blair]

Sounds like Inventor was installed when you were logged in to your PC with less than Administrator Privileges. You might be able to re-register Inventor while logged in to the Admin account with the attached document.

If not, then an un-install of Inventor and re-install of Inventor while logged in to the Admin Account is required. Install all the SP's, Hot-Fixes and Updates for your product. The link can be found at the bottom of this web-page below the "Help & Support"

[Bibbios]

I tried all the process and all it happens again. My user account has admin priv, so I unistalled Inv from this.

Now, before trying to install Inv 2013 this summer I tried to install Inv 2015 and 2014 too. I want to take advantage of the unistall of Inv 2013 to try again with them, and for sure I will create new topics for them if they don't work again.

Thanks for the replies. If I'll want, I'll retry in future to install Inv 2013 as you write.

[blair]

Yes, use the Un-install program that's in the Autodesk folder (can be accessed from the "Start>Autodesk").