Deleting view = crash to desktop

[mslosar]

Anyone have any idea what could be causing this?

We do run custom titleblocks, but it happens with the standard Autodesk one as well.

Regardless of size or complexity, deleting a view off of a drawing sheet (idw) causes inventor 2013 to crash to the desktop.

Error filed CER_100006606 

Windows 7 64bit

24GB

Xeon X5667

Inventor 2013 SP2 update 1 (i know it's a bit outdated but getting updated is like pulling teeth and no one else has the problem using the same version)

[johnsonshiue]

Hi! I have located the crash report you submitted. It seems to be graphics related but I am not 100% sure. Could you try the following and see if it makes a difference?

1) Start Inventor.

2) Go to Tools -> Application Options -> Hardware -> select Compatibility mode -> OK.

3) Perform the workflow used to crash.

Does it still crash?

Thanks!

[mslosar]

Changed it to compatibility, restarted inventor, created a new sheet, put a view on it, deleted it, crashed to desktop.

Just to mention, this machine has been configure this way at least a year and there weren't any issues of this sort until maybe 2 weeks ago. The only updates in that time have been older microsoft updates and flash updates that come pre-approved from IT...Video driver has not been updated nor has inventor.

[johnsonshiue]

Hi! Then it does not seem to be graphics related then. Could you post a drawing file exhibiting the behavior here or send it to me directly (johnson.shiue@autodesk.com)?

Many thanks!

[mslosar]

I will, but I don't know good it'll do. There are others here in the office with the same physical and software configuration and they don't have the issue. Gimme a couple minutes...

[mslosar]

This is just the default English/Ansi template. I used this, and stuck a simple cylinder on the page. Selected the view and hit delete and it crashed.

The ONLY thing i can think of i did to inventer was back in June and we updated Vault Basic 2013 to the SP1/Update 2 (i think) to make it .NET 4.5 compatible. That's it. But, we did it to everyone and they don't have this issue.

[johnsonshiue]

Hi! As you suspected earlier, I cannot reproduce the crash either. Do you have "Enable background updates" enabled (Tools -> Application Options -> Drawing -> at the bottom of the dialog)? Does it help if you turn off the option?

Thanks!

[mslosar]

I turned it off, but no change.

I'm hoping when they get around to updating me to update 4 that that'll act as a near re-install and fix it. If not, i think i'll try to update the video driver before wiping and re-installing and re-updating inventor. Sucky part is i'm at the mercy of IT getting to me 😞

[mslosar]

Finally got my updates.

Now running 2013 SP2 Update 6
Currently MS Hardware Supported driver for my Quadro 4000

Problem persists - when running as a normal user
Seems to work fine when running as a local admin

In addition to all the above, we've now also tried a brand new profile which did not make a difference.

Still trying to figure out what deleting a view (or now creating a section) has to do with user rights at all. Makes no sense whatsoever.

[Curtis_Waguespack]

Hi mslosar,

I just skimmed though this thread, so I might have missed something, but I did see where you mentioned an Adobe Flash update.

I had a user last week that was having similar crash issues that started all of the sudden, and then we noticed a recent Adobe Flash Player update. Uninstalling that update resolved the issue. Our case wasn't exactly the same as yours, but I thought I would mention it, in case it helps.

I hope this helps.
Best of luck to you in all of your Inventor pursuits,
Curtis
http://inventortrenches.blogspot.com

[mslosar]

I've finally traced the problem to it's source. It's a custom combobox i created to switch style standards. I've no idea why it causes the crash, but it does. Going to re-post in the customization group since that's where it should be for this type of issue.

Thanks 🙂