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BMP or JPG image inserted in sketch appears blank and gray

4 REPLIES 4
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Message 1 of 5
jweiss1313
495 Views, 4 Replies

BMP or JPG image inserted in sketch appears blank and gray

I have one Inventor Pro 2012 SP1 user who is trying to insert a bmp image into a sketch so he can create a decal and the image appears blank and gray.  See the attached screen capture.  We converted the bmp to a jpg and we get the same result.  When I insert the bmp into a sketch on my workstation and it views correctly.  I've logged into the same workstation as the user who is having the problem and the image also views correctly.   I tried to change the file associaiton from Microsoft Picture View to Paint and I get the same result.

 

Does anyone have any idea about who could be causing this issue? 

 

Here are his workstation specs:

 

Dell Precision T5400 - Xeon Quad Core - 2.93 GHz

Windows XP SP2 - x32

4 GB RAM

Nvidia Quadro FX 570

Autodesk Product Design Suite 2012 - Ultimate

John C Weiss Jr.
CAD Manager
Follett LLC.
4 REPLIES 4
Message 2 of 5
Ray_Feiler
in reply to: jweiss1313

It sounds like his profile may be the issue.


Product Design & Manufacturing Collection 2024
Sometimes you just need a good old reboot.
Message 3 of 5
mcgyvr
in reply to: Ray_Feiler

Is his account a Windows "power user" or greater? It should be..



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Inventor 2023 - Dell Precision 5570

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Message 4 of 5
jweiss1313
in reply to: jweiss1313

He was a Power User originally.  I changed him to an admin and had him try it again and it did not help.

John C Weiss Jr.
CAD Manager
Follett LLC.
Message 5 of 5
Ray_Feiler
in reply to: jweiss1313

Try and rebuild his profile.


Product Design & Manufacturing Collection 2024
Sometimes you just need a good old reboot.

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