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*Frølund, Claus
Message 1 of 29 (64 Views)

Autodesk! Will you ever learn?

64 Views, 28 Replies
11-01-2002 12:57 AM
Autodesk! Again you made a big mistake, releasing Inventor R6 in such a
hurry, to satisfy customers with subscription.

That day our company bought Inventor R4, and signed the subscription deal,
our reseller promised us that we would get a new release approximately every
six month. Now we see that the thruth is something different. That promise
you can't keep.

Your subscription deals is becoming a block of cement around your legs, and
it forces you to send out new releases to the subscribers way to soon with
a'lot of bugs. My reseller told me not to install R6 until the first service
pack. Fine man, cause he knew it was buggy (I counted on it). Autodesk
itself says nothing to the customers... Very sad.

Every time your releases hit the market to soon it costs huge amounts for
the companies wordwide. Engineers and other technical staff are probably
getting fired, cause they can't work with that buggy pile of junk.

Autodesk! If you have to live up to the subscription aggrements, you should
hire more programmers, and please wait with the release until the program is
virtually bug free.

If I buy a brand new car, I am nearly confident that it can drive. If I buy
a brand new Inventor, I am not!
--
Best regards

Claus Frolund
frolundAToncable.dk
replace AT with @ to reply
Distinguished Contributor
MechMan_
Posts: 2,037
Registered: ‎12-12-2003
Message 2 of 29 (64 Views)

Re: Autodesk! Will you ever learn?

11-01-2002 01:05 AM in reply to: *Frølund, Claus
That 6 month promise was from your reseller, not Autodesk.

As for the R6 glitches; Autodesk has, in my opinion, responded very well to the REAL issues of R6.

MechMan
*Allen, Albert
Message 3 of 29 (64 Views)

Re: Autodesk! Will you ever learn?

11-01-2002 01:12 AM in reply to: *Frølund, Claus
Claus you sound just like I did a week ago you will mellow with time and
realize it was all just a bad dream.
I should have learned with R4 but it took R6 to totally convince me to wait
for several weeks worth of posting on the forum for the new version before
installing. The only problem with this is that if every one did that then
how would we find out if it works?........there always has to be the guinea
pig...and we were it this time. To all who did not install because of our
pain....you are welcome
"Claus Frølund" wrote in message
news:99F66A06E70ABABE6B1C6E3B38ED089B@in.WebX.maYIadrTaRb...
> Autodesk! Again you made a big mistake, releasing Inventor R6 in such a
> hurry, to satisfy customers with subscription.
>
> That day our company bought Inventor R4, and signed the subscription deal,
> our reseller promised us that we would get a new release approximately
every
> six month. Now we see that the thruth is something different. That promise
> you can't keep.
>
> Your subscription deals is becoming a block of cement around your legs,
and
> it forces you to send out new releases to the subscribers way to soon with
> a'lot of bugs. My reseller told me not to install R6 until the first
service
> pack. Fine man, cause he knew it was buggy (I counted on it). Autodesk
> itself says nothing to the customers... Very sad.
>
> Every time your releases hit the market to soon it costs huge amounts for
> the companies wordwide. Engineers and other technical staff are probably
> getting fired, cause they can't work with that buggy pile of junk.
>
> Autodesk! If you have to live up to the subscription aggrements, you
should
> hire more programmers, and please wait with the release until the program
is
> virtually bug free.
>
> If I buy a brand new car, I am nearly confident that it can drive. If I
buy
> a brand new Inventor, I am not!
> --
> Best regards
>
> Claus Frolund
> frolundAToncable.dk
> replace AT with @ to reply
>
>
>
*Orion
Message 4 of 29 (64 Views)

Re: Autodesk! Will you ever learn?

11-01-2002 01:22 AM in reply to: *Frølund, Claus
I completely agree. It just seams to be acceptable to sell software, not
just AutoDesk, that is not usable until there is a series of patches.

"Claus Frølund" wrote in message
news:99F66A06E70ABABE6B1C6E3B38ED089B@in.WebX.maYIadrTaRb...
> Autodesk! Again you made a big mistake, releasing Inventor R6 in such a
> hurry, to satisfy customers with subscription.
>
> That day our company bought Inventor R4, and signed the subscription deal,
> our reseller promised us that we would get a new release approximately
every
> six month. Now we see that the thruth is something different. That promise
> you can't keep.
>
> Your subscription deals is becoming a block of cement around your legs,
and
> it forces you to send out new releases to the subscribers way to soon with
> a'lot of bugs. My reseller told me not to install R6 until the first
service
> pack. Fine man, cause he knew it was buggy (I counted on it). Autodesk
> itself says nothing to the customers... Very sad.
>
> Every time your releases hit the market to soon it costs huge amounts for
> the companies wordwide. Engineers and other technical staff are probably
> getting fired, cause they can't work with that buggy pile of junk.
>
> Autodesk! If you have to live up to the subscription aggrements, you
should
> hire more programmers, and please wait with the release until the program
is
> virtually bug free.
>
> If I buy a brand new car, I am nearly confident that it can drive. If I
buy
> a brand new Inventor, I am not!
> --
> Best regards
>
> Claus Frolund
> frolundAToncable.dk
> replace AT with @ to reply
>
>
>
Distinguished Contributor
MechMan_
Posts: 2,037
Registered: ‎12-12-2003
Message 5 of 29 (64 Views)

Re: Autodesk! Will you ever learn?

11-01-2002 01:28 AM in reply to: *Frølund, Claus
Ummm, Anne! It's starting up again. Would you consider poising your finger over the Delete key on this before it gets out of hand? Claus' statements are false at best.

MechMan
*Caldwell, Larry
Message 6 of 29 (64 Views)

Re: Autodesk! Will you ever learn?

11-01-2002 01:30 AM in reply to: *Frølund, Claus
To be accurate, the AutoDesk subscription program doesn't guarantee even one
release during a subscription period. Maybe you missed that clause. BTW,
What is "virtually bug free" exactly? Don't think I've ever seen such a
program. Hope you enjoy that $4000. car though ... how many miles on it?
~Larry

"Claus Frølund" wrote in message
news:99F66A06E70ABABE6B1C6E3B38ED089B@in.WebX.maYIadrTaRb...
> Autodesk! Again you made a big mistake, releasing Inventor R6 in such a
> hurry, to satisfy customers with subscription.
>
> That day our company bought Inventor R4, and signed the subscription deal,
> our reseller promised us that we would get a new release approximately
every
> six month. Now we see that the thruth is something different. That promise
> you can't keep.
>
> Your subscription deals is becoming a block of cement around your legs,
and
> it forces you to send out new releases to the subscribers way to soon with
> a'lot of bugs. My reseller told me not to install R6 until the first
service
> pack. Fine man, cause he knew it was buggy (I counted on it). Autodesk
> itself says nothing to the customers... Very sad.
>
> Every time your releases hit the market to soon it costs huge amounts for
> the companies wordwide. Engineers and other technical staff are probably
> getting fired, cause they can't work with that buggy pile of junk.
>
> Autodesk! If you have to live up to the subscription aggrements, you
should
> hire more programmers, and please wait with the release until the program
is
> virtually bug free.
>
> If I buy a brand new car, I am nearly confident that it can drive. If I
buy
> a brand new Inventor, I am not!
> --
> Best regards
>
> Claus Frolund
> frolundAToncable.dk
> replace AT with @ to reply
>
>
>
*Gaubatz, John
Message 7 of 29 (64 Views)

Re: Autodesk! Will you ever learn?

11-01-2002 01:41 AM in reply to: *Frølund, Claus
I agree to some extent. But just because a car can be driven off the lot
from a car dealers lot, doesn't mean it is with out flaws. I am guessing
that many new vehicles have recalls on to fix problems or to simply make the
vehicle safer. Is it right, no. It has just become acceptable to release
vehicles, software, appliances with flaws. And not all flaws can be found by
a manufacturer. The best way to test some device is to give it to someone
that doesn't know how to use it, and ask them to play with it. They will
find a way to break it, guaranteed. In the end, the consumer is the one who
finds the defects and alerts the producer, then they fix it.

I had no choice as to whether I could wait to install IV6. A new plastic
product we are developing desperately needed the new tools IV6 offered or
added for the part created. Unfortunately, it has been a difficult struggle
to get the part to where is now. And I have found a lot of problems that I
had to work around to get the product to this point, with a lot of help from
my reseller. I hope the 600 fixes will help explain why this model has been
so difficult to create. And I hope these parts migrate into the new SP.

John

"Claus Frølund" wrote in message
news:99F66A06E70ABABE6B1C6E3B38ED089B@in.WebX.maYIadrTaRb...
> Autodesk! Again you made a big mistake, releasing Inventor R6 in such a
> hurry, to satisfy customers with subscription.
>
> That day our company bought Inventor R4, and signed the subscription deal,
> our reseller promised us that we would get a new release approximately
every
> six month. Now we see that the thruth is something different. That promise
> you can't keep.
>
> Your subscription deals is becoming a block of cement around your legs,
and
> it forces you to send out new releases to the subscribers way to soon with
> a'lot of bugs. My reseller told me not to install R6 until the first
service
> pack. Fine man, cause he knew it was buggy (I counted on it). Autodesk
> itself says nothing to the customers... Very sad.
>
> Every time your releases hit the market to soon it costs huge amounts for
> the companies wordwide. Engineers and other technical staff are probably
> getting fired, cause they can't work with that buggy pile of junk.
>
> Autodesk! If you have to live up to the subscription aggrements, you
should
> hire more programmers, and please wait with the release until the program
is
> virtually bug free.
>
> If I buy a brand new car, I am nearly confident that it can drive. If I
buy
> a brand new Inventor, I am not!
> --
> Best regards
>
> Claus Frolund
> frolundAToncable.dk
> replace AT with @ to reply
>
>
>
New Member
C.B.
Posts: 2
Registered: ‎12-12-2002
Message 8 of 29 (64 Views)

Re:

11-01-2002 01:42 AM in reply to: *Frølund, Claus
The way I look at it if an AutoDesk reseller lies than AutoDesk has lied. The reseller is part of AutoDesk and AutoDesk is responsible for their resellers. Maybe AutoDesk has responded well but they should have shipped a product that didn't need much response. What would happen if Boeing sold airplanes that crashed like R6? Would anyone talk about how well Boeing "responded"? My theory on why software companies ship bugs is that they test their products in excellent labs on great machines and then have them Beta tested by real sharp guys on better than average machines. Then the product is shipped to diverse guys on diverse machines in diverse conditions. No wonder there are crashes. The AutoDesk genius geeks ought to visit a bunch of customers at random and see the conditions of where their releases are going to. I loved 5.3 and expect I will like 6 better but right now I have to agree with Claus.
*Caldwell, Larry
Message 9 of 29 (64 Views)

Re:

11-01-2002 01:48 AM in reply to: *Frølund, Claus
They do sell planes that crash!

~Larry


style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
The
way I look at it if an AutoDesk reseller lies than AutoDesk has lied. The
reseller is part of AutoDesk and AutoDesk is responsible for their resellers.
Maybe AutoDesk has responded well but they should have shipped a product that
didn't need much response. What would happen if Boeing sold airplanes that
crashed like R6? Would anyone talk about how well Boeing "responded"? My
theory on why software companies ship bugs is that they test their products in
excellent labs on great machines and then have them Beta tested by real sharp
guys on better than average machines. Then the product is shipped to diverse
guys on diverse machines in diverse conditions. No wonder there are crashes.
The AutoDesk genius geeks ought to visit a bunch of customers at random and
see the conditions of where their releases are going to. I loved 5.3 and
expect I will like 6 better but right now I have to agree with
Claus.
*Radlin, David
Message 10 of 29 (64 Views)

Re:

11-01-2002 01:50 AM in reply to: *Frølund, Claus
There are truths to what he is
saying....

 

Subscriptions are a double edged sword.  If
they don't deliver a product people will be upset.  If they rush and
deliver buggy product users will be upset.  Damned if you do... damned if
you don't.

 

It's an industry problem not unique to
Autodesk.

 

I don't condone it.

 

And frankly the practice of charging 2X more
for an upgrade over the cost of a subscription is blatant
extortion.

 

Dave

 



style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">Ummm,
Anne! It's starting up again. Would you consider poising your finger over the
Delete key on this before it gets out of hand? Claus' statements are false at
best.

MechMan

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