ADLM Error -104 Error initializing the Usage tracking component.

[koeltzsch]

Hey All,

I have some strange behaviour of my Inventor 2013 x64 standalone license - installed on a windows 7 x64.

After a normal reboot of the computer Inventor cannot be started anymore and leads to the following error message.

see attached files.

It is an 90-days test license from Autodesk - but at the moment we are still in the valid time period.

Repair or uninstall via appwiz.cpl (windows program list) is also not possible.

Launching modify button on the Inventor 2013 entry leads to an CER window.

I checked also the folder C:\ProgramData\Autodesk\Adlm  -  I deleted it, restored it, deleted some files, ...

Killed the HKCU\Software\Autodesk\Inventor Profile, restored, ...

Deactivated the antivir program

and so on ... each with restart of Inventor - still the same error message.

...nothing helped until now.

Does anyone have an idea about what can be done?

Thanks,

DK

[koeltzsch]

here are the attachments

DK

[koeltzsch]

attachments

in german

C:\ProgramData\Autodesk\AdLM\INVNTOR2013DEUAdLM.log

1072 2013/07/22 15:35:06 Reason=Fatal error
1072 2013/07/22 15:35:06 ComputerName=JOBSERVER
1072 2013/07/22 15:35:06 OS=6.1.7601.Service Pack 1
1072 2013/07/22 15:35:06 File=AdlmIntUTHandler.cpp,Line=166
1072 2013/07/22 15:35:06 VendorID=11 [ADUT]
1072 2013/07/22 15:35:06 VendorError=-104 [Error in accessing PI_UD folder or PI_UD config file]
1072 2013/07/22 15:35:58 Reason=Fatal error
1072 2013/07/22 15:35:58 ComputerName=JOBSERVER
1072 2013/07/22 15:35:58 OS=6.1.7601.Service Pack 1
1072 2013/07/22 15:35:58 File=AdlmIntLicenseMgr.cpp,Line=263
1072 2013/07/22 15:35:58 AdlmIntError=10 [Error initializing the ADLM]
4916 2013/07/22 15:36:44 Reason=Fatal error
4916 2013/07/22 15:36:44 ComputerName=JOBSERVER
4916 2013/07/22 15:36:44 OS=6.1.7601.Service Pack 1
4916 2013/07/22 15:36:44 File=AdlmIntUTHandler.cpp,Line=166
4916 2013/07/22 15:36:44 VendorID=11 [ADUT]
4916 2013/07/22 15:36:44 VendorError=-104 [Error in accessing PI_UD folder or PI_UD config file]
4916 2013/07/22 15:36:54 Reason=Fatal error
4916 2013/07/22 15:36:54 ComputerName=JOBSERVER
4916 2013/07/22 15:36:54 OS=6.1.7601.Service Pack 1
4916 2013/07/22 15:36:54 File=AdlmIntLicenseMgr.cpp,Line=263
4916 2013/07/22 15:36:54 AdlmIntError=10 [Error initializing the ADLM]
4588 2013/07/22 15:50:00 Reason=Fatal error
4588 2013/07/22 15:50:00 ComputerName=JOBSERVER
4588 2013/07/22 15:50:00 OS=6.1.7601.Service Pack 1
4588 2013/07/22 15:50:00 File=AdlmIntUTHandler.cpp,Line=166
4588 2013/07/22 15:50:00 VendorID=11 [ADUT]
4588 2013/07/22 15:50:00 VendorError=-104 [Error in accessing PI_UD folder or PI_UD config file]
4588 2013/07/22 15:50:19 Reason=Fatal error
4588 2013/07/22 15:50:19 ComputerName=JOBSERVER
4588 2013/07/22 15:50:19 OS=6.1.7601.Service Pack 1
4588 2013/07/22 15:50:19 File=AdlmIntLicenseMgr.cpp,Line=263
4588 2013/07/22 15:50:19 AdlmIntError=10 [Error initializing the ADLM]

[samiharada]

Hi,

I was wondering if you can get some advice from other group:

Autodesk Discussion Groups > Getting Started with your Autodesk Product > Installation & Licensing

http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

Hope this helps,

-Sami Harada

Inventor Framework QA

Autodesk, Inc.

[koeltzsch]

I moved it to the queue you suggested

http://forums.autodesk.com/t5/Installation-Licensing/ADLM-Error-104-Error-initializing-the-Usage-tra...