ETO hard crash

[alundr]

Has anyone seen this issue?  http://www.screencast.com/t/L1o2Ah6k

 My ETO code is reduced to the point where I am placing an adopted part and simply trying to change the height.  

ETO 2013 R2

Win 7 64bit

12 GB Ram

Intel Xeon E5645 @ 2.4GHz (12 cores)

[Lesoux]

Never mind. This is a common issue for all Inventor users. I have the same problem at least 4-5 times per day. You can't do anything. Seems like issue in application itself.

[alundr]

not helpful

[JackGregory]

That looks like a pretty severe memory crash, but we can't diagnose it here.  You need to get the case to ADN support.  It is not common.

[Lesoux]

You never know when it will happen. Sometimes it happens when you try open document, sometimes it happens when you try save document, sometimes it happens just in the working process, etc. I know that it's not helpful. I just wanna say that we can't do anything with this.

[alundr · Accepted solution]

I figured it out!  We have an addin for inventor that purges any unused styles on save.  This function can be turned on and off through a reference file and I have set to "Off" on my pc.  Then we moved to another computer that function was set to "On".  ETO was creating the files and when it tried to save them, our addin was trying to delete the unused styles.  The two conflicted and Inventor crashed out.

[JackGregory]

Thanks for posting what you found.  However, we would like to be able to replicate it here, since clearly even evil addins need to be handled.  Crashing to the desktop is never ok.  If you could send us something that can replicate this, we could find where we are not handling what is probably a file deleted out from under us.

Thanks!