Wrong downloads, no support, cupon code does not work

[Anonymous]

I have been using Sketchbook for Android for some time, and some months ago I purchased Sketchbook Pro for my Surface 3 (around 20 USD), but the features were far from what I expected (I dont think I got Pro). I "mailed" Autodesk but got no answer, and since the correspondance is through Autodesk supportsystem, I have no email to prove. Therefore I did not follow up the issue further

Today I was at Autodesk website again and saw that you had an offer of 50% / 12,50 USD for a years subscribtion for Sketchbook Pro if I used the code SKETCHSAVE50. 

So I pushed the BUY bottom and applied the code.
I got an error saying the code do not exist. So I filled in all details and figured that I would be prompted for the code later in the payment process.
But no, I had purchased a 24.99 USD subscription.

So now I am actually getting pretty anoyed.

And to top it all off it is very difficult to contact you to get support. 

I want support to come back to me on ordinary email and NOT a NO-REPLY-email.

Regards from a not so very happy customer.

Mads Albertsen

PS I was planning to become a 3ds Max and Maya customer, but these plans are until further put on ice.

[Anonymous]

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@Anonymous wrote:

I have been using Sketchbook for Android for some time, and some months ago I purchased Sketchbook Pro for my Surface 3 (around 20 USD), but the features were far from what I expected (I dont think I got Pro). I "mailed" Autodesk but got no answer, and since the correspondance is through Autodesk supportsystem, I have no email to prove. Therefore I did not follow up the issue further

Today I was at Autodesk website again and saw that you had an offer of 50% / 12,50 USD for a years subscribtion for Sketchbook Pro if I used the code SKETCHSAVE50. 

So I pushed the BUY bottom and applied the code.
I got an error saying the code do not exist. So I filled in all details and figured that I would be prompted for the code later in the payment process.
But no, I had purchased a 24.99 USD subscription.

So now I am actually getting pretty anoyed.

And to top it all off it is very difficult to contact you to get support. 

I want support to come back to me on ordinary email and NOT a NO-REPLY-email.

Regards from a not so very happy customer.

Mads Albertsen

PS I was planning to become a 3ds Max and Maya customer, but these plans are until further put on ice.

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PPS After purchasing at 24.99 and not 12.50 as stated on your webpage, I realize that the file I have downloaded is Sketchbook 7.1.0.9 i.e. a total featureless version. What is happening?

[joane.bonghanoy]

Hi @Anonymous 

Indeed we have the 50% discount off New Seats for Sketchbook Pro 7 if you purchased from our Online Store. The promotion started 22 December.

Using the email address associated to this forum post, I was not able to pull up any Online Store Order. Please contact our e-store team at 0011 800 26881130 for this issue and for any Order Related issues. 

[Anonymous]

Please inform me a mailadresse for your e-store team.

[Anonymous]

Hi, i have the same problems with this code!!!

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@joane.bonghanoy wrote:

Hi @Anonymous 

Indeed we have the 50% discount off New Seats for Sketchbook Pro 7 if you purchased from our Online Store. The promotion started 22 December.

Using the email address associated to this forum post, I was not able to pull up any Online Store Order. Please contact our e-store team at 0011 800 26881130 for this issue and for any Order Related issues. 

---

Adi from Switzerland

[Anonymous]

I asked for a email adress I can write to. Phone from Norway to US is very costly.

Please advise email adress for your e-store team.

[Anonymous]

THIS PROBLEM IS STILL NOT SOLVED!

I purchased a subscriptin for Sketchbook Pro 7 before christmas with a discount of 50%, but the discount code did not work, and I was charged the full amount.

I have adressed this in a previous message where I also spesifically asked for an ordinary emailadress. I did not ask for a phone number. My spoken english is not good and in my experience supporters do not understand me. I therefore need a emailadress.
I just entered a support case in you online supportsystem, but after entering tons of info, which you should already have since I have an account with you, it all ended up with "Sorry, we have a system outage bla bla ..." and everything I entered was lost.

YOU MAKE IT VERY HARD FOR ME TO BECOME A CUSTOMER!

[Anonymous]

As you can see at the attachments, you should indeed find me in your system. I need you to help me solve this problem. Please inform me email to your online sales team.