Installation & Licensing

Installation & Licensing

Reply
Member
zyrebel
Posts: 4
Registered: ‎01-16-2012
Message 1 of 6 (1,746 Views)

Windows 8 pro 3ds Max issue

1746 Views, 5 Replies
01-17-2013 06:18 PM

I can not get any of the autodesk programs to run on my new laptop that runs windows 8. I got 3ds max to install but I can not do anything in the program. I downloaded 2012 and 2013 and if i try to open up a file it just fails to load.

 

Any help would be great,

 

 

specs:
windows 8 pro
Intel Core i7 3840QM Quad-Core 2.80GHz
Single 2GB GDDR5 NVIDIA Quadro K3000M

*Expert Elite*
DarrenP
Posts: 7,452
Registered: ‎09-13-2007
Message 2 of 6 (1,744 Views)

Re: Windows 8 pro 3ds Max issue

01-17-2013 06:35 PM in reply to: zyrebel

what do you mean you can't do anything?

you need to be more specific

 

Member
zyrebel
Posts: 4
Registered: ‎01-16-2012
Message 3 of 6 (1,742 Views)

Re: Windows 8 pro 3ds Max issue

01-17-2013 06:45 PM in reply to: zyrebel

I mean I can not move the screen, can not place objects the window is just there i can not import anything I got one thing to start to merge and it crashed. 

Product Support
dembkod
Posts: 570
Registered: ‎05-26-2010
Message 4 of 6 (1,712 Views)

Re: Windows 8 pro 3ds Max issue

01-18-2013 11:56 AM in reply to: zyrebel

zyrebel,

 

Are you logged in with an admin account? Have you tried adjusting your graphics card settings? It sounds like a possible corrupt install. Have you tried removing, deleting residual folders and reinstalling? I would expect to find MAX folders here:

C:\Program Files\Autodesk\

C:\ProgramData\Autodesk\

C:\Program Files (x86)\Autodesk\

C:\Users\All Users\Autodesk\

C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\

C:\Users\**YOUR USERID**\AppData\Local\Autodesk\

 

When installing, I would only install one program at a time in this case.

 

Are you using any special interface devices? A special mouse, or 3d mouse or tablet? If so, I would uninstall. It may be worth checking the Windows Event Viewer as well to see if there is a listed module causing grief.

 

Thank you for taking part in our community!

 

David Dembkoski

 

ADSK_logo_S_black_web.png

Product Support Specialist

Autodesk Product Support



David Dembkoski
Active Member
p.germanier
Posts: 6
Registered: ‎09-17-2012
Message 5 of 6 (1,678 Views)

Re: Windows 8 pro 3ds Max issue

01-23-2013 03:24 AM in reply to: zyrebel

Hello,

 

I have the same problem with AutoCAD Civil 3D 2013 (SP 1) on my notebook (HP EliteBook 8770w - with Windows 8 x64 and NVIDIA Quadro K3000m). When I use a Civil 3D command, the program crashes.

 

I suspect a problem of driver of graphics card. I try with default driver (some commands work before the crash) and with last release of driver (the crash appears with the fist command). I don't find specific driver for AutoCAD on the NVIDIA website.

 

For information, Civil 3D work fine in a virtual machine (Windows 7 x64) on my Windows 8 notebook!

 

I hope about a solution ... in the near future...

 

Best regards,

 

      philippe

 

 

*Expert Elite*
DarrenP
Posts: 7,452
Registered: ‎09-13-2007
Message 6 of 6 (1,664 Views)

Re: Windows 8 pro 3ds Max issue

01-23-2013 06:02 AM in reply to: p.germanier

windows 8 isn't a supported OS for civil 3d 2013

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.