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Why won't mitsijm.exe start? (Inventor 2015 installation fails)

20 REPLIES 20
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Message 1 of 21
b8smat
6009 Views, 20 Replies

Why won't mitsijm.exe start? (Inventor 2015 installation fails)

Whatever I try I cannot get Autodesk Inventor to install on Windows 8.1 64 bit, I usually get an error such as

 

Error 1920. Service 'Autodesk Simulation Moldflow MITSI 2014 Job Manager' (mitsijm2014) failed to start.

 

I have tried many different things including...

1) installing different versions of Inventor (2012, 2013, 2014, 2015 etc)

2) installing using all the suggested methods (download, virtual assistant, etc.)

3) updating to the latests versions of .NET runtime, Visual C runtime, DirectX, etc.

4) renaming msvcr100.dll in C:\Windows\System32” to msvcr100.bak

5) running the installer as an administrator

 

None of these suggestions make any difference. Indeed, if I manually attempt to start the mitsijm.exe program I also get an error saying it failed to start, the code was 0xC00007b

 

There is obviously something simple preventing mitsijm from starting, but I have no idea what it is. Any help would be appreciated.

 

I have seen some reports on tomshardware.com that that error code can be related to mixing 32 and 64 bit versions of things. Maybe somehow Autodesk has installed the wrong version of something somewhere?

 

All of these attempts have left a lot of Autodesk junk laying around on my PC and uninstalling everything Autodesk from the control panel doesn't help. Maybe there is some better way to cleanly uninstall everything.

 

20 REPLIES 20
Message 2 of 21
dajbych
in reply to: b8smat

I have exactly the same problem and no real solution can be found - but many people has this problem. I also tried to install all mentioned versions, but with no luck. I will definitely not reinstall my computer system (Win 7 64). One would think that because this problem apears more years Autodesk would have same clear solution, but probabely not. Real shame for such comapny.

 

Olda

Message 3 of 21
luca_pinto
in reply to: b8smat

http://upandready.typepad.com/up_and_ready/2013/08/error-1920-service-autodesk-simulation-moldflow-m...

 

rename msvcr100.dll to msvcr100.bak.  This file is located here: C:\Windows\System32

 

Message 4 of 21
dajbych
in reply to: luca_pinto

Of course I've found this solution, but no luck on my side! Thanx anyway.
Message 5 of 21
luca_pinto
in reply to: dajbych

Have you did this steps?:

 

  1. stop/cancel the current installation
  2. rename the file .dll to .bak
  3. restart the pc
  4. start a new installation

 

Message 6 of 21
neildmd
in reply to: b8smat

All of the solutions that Product Support has provided for this issue are useless and a waste of time trying... I just ran in to this issue when trying to install SP1 for Inventor 2015,: Error 1920. Service 'Autodesk Simulation Moldflow MITSI 2015 Job Manager' (mitsijm) failed to start.

 

I was able to track the problem down to a missing file: "C:\Program Files\Autodesk\Inventor 2015\Moldflow\bin\mitsijm.exe"

 

The simple fix for this error:

 

1. Browse to the folder where the installer extracted all the installation files (C:\Autodesk in my case). Search the folder for mitsijm.exe and copy the file. (It was in "C:\Autodesk\Autodesk_Inventor_2015_English_Win_64bit_R1_dlm\x64\Inventor\PF\Autodesk\Inventor 2015\Moldflow\bin" on my system, replace 2015 with 2014 if that's what you're using of course.)

 

2. Browse to "C:\Program Files\Autodesk\Inventor 2015\Moldflow\bin\" and paste the file here. If you're using the x86 version of Inventor on a Windows x64 system the path will be "C:\Program Files (x86)\Autodesk\Inventor 2015\Moldflow\bin".

 

To confirm this solved the issue, press WindowsKey+R (or Start > Run), type in services.msc and press OK or hit enter. Right click on "Autodesk Simulation Moldflow MITSI 2015 Job Manager" and click Start. If all is well the service should start with no errors. You can now install the product or update.

 

P.S. Where can I send my resume? Seems like Autodesk could use a real tech on their support team.. 😉

Message 7 of 21
dajbych
in reply to: neildmd

Thank you very much for suggested solutions, but I'm getting new computer tomorrow, so I hope this won't be neccessary anymore. But I thank you again and I think many others will find this usefull.

 

Olda

Message 8 of 21
rexcalkins
in reply to: neildmd

I get error: 1053 after doing what you said when trying to run mitsijm in the services.msc 😞 any advice?
Message 9 of 21
rexcalkins
in reply to: rexcalkins

Changing msvcr100.dll that is located at “C:\Windows\System32” directory, to msvcr100.bak solved my problem! So far.. I officially made it past the Inventor part of the download
Message 10 of 21
anandax
in reply to: rexcalkins

Renaming und copying does not help. I've uninstalled all Microsoft Visual C++ Products (2008, 2010 and 1012). After that I reinstalled Inventor 2016 and now it works. Backup your system before uninstalling software! Smiley Wink

Message 11 of 21
b8smat
in reply to: anandax

I gave up with all the "solutions" posted - none of them worked. In the end I bit the bullet and resinstalled Windows. That was a major pain in the butt because I had Windows 8.1 upgraded from Windows 8.0 which means I had to go all the way back to my original DVD release of Windows 8, install the service packs, then install 8.1 from the store, then upgrade that etc., etc. Finally after all that I was able to install Inventor.

 

Autodesk really ought to get their act togther and figure out why their product installation gets so confused. I suspect the solution would have been pretty simple if someone actually bothered to get to the bottom of it.

Message 12 of 21
shirkaen
in reply to: b8smat

Windows clean install is not needed! I've found an solution for all users - I've created a dump file of working properly mitsijm.exe and this is full list of used files by this service: Dump Summary ------------ Dump File: mitsijm.dmp : D:\Users\Mateusz\Downloads\mitsijm.dmp Last Write Time: 13.09.2015 19:42:24 Process Name: mitsijm.exe : C:\Program Files\Autodesk\Inventor 2016\Moldflow\bin\mitsijm.exe Process Architecture: x64 Exception Code: not found Exception Information: Heap Information: Present System Information ------------------ OS Version: 10.0.10240 CLR Version(s): Modules ------- Module Name Module Path Module Version ----------- ----------- -------------- mitsijm.exe C:\Program Files\Autodesk\Inventor 2016\Moldflow\bin\mitsijm.exe 14.40.2.0 ntdll.dll C:\Windows\System32\ntdll.dll 6.3.10240.16430 kernel32.dll C:\Windows\System32\kernel32.dll 6.3.10240.16384 KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.3.10240.16384 ws2_32.dll C:\Windows\System32\ws2_32.dll 6.3.10240.16384 sechost.dll C:\Windows\System32\sechost.dll 6.3.10240.16384 rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.3.10240.16412 nsi.dll C:\Windows\System32\nsi.dll 6.3.10240.16384 advapi32.dll C:\Windows\System32\advapi32.dll 6.3.10240.16384 msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.10240.16384 shlwapi.dll C:\Windows\System32\shlwapi.dll 6.3.10240.16384 combase.dll C:\Windows\System32\combase.dll 6.3.10240.16384 gdi32.dll C:\Windows\System32\gdi32.dll 6.3.10240.16390 user32.dll C:\Windows\System32\user32.dll 6.3.10240.16384 shell32.dll C:\Windows\System32\shell32.dll 6.3.10240.16463 windows.storage.dll C:\Windows\System32\windows.storage.dll 6.3.10240.16405 kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 6.3.10240.16384 SHCore.dll C:\Windows\System32\SHCore.dll 6.3.10240.16384 powrprof.dll C:\Windows\System32\powrprof.dll 6.3.10240.16384 profapi.dll C:\Windows\System32\profapi.dll 6.3.10240.16384 wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.3.10240.16384 msvcp100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325 libsmlog.dll C:\Program Files\Autodesk\Inventor 2016\Moldflow\bin\libsmlog.dll 1.1.3.0 libconfig.dll C:\Program Files\Autodesk\Inventor 2016\Moldflow\bin\libconfig.dll 14.40.2.0 libfactory.dll C:\Program Files\Autodesk\Inventor 2016\Moldflow\bin\libfactory.dll 14.40.2.0 version.dll C:\Windows\System32\version.dll 6.3.10240.16384 pdh.dll C:\Windows\System32\pdh.dll 6.3.10240.16384 vcomp100.dll C:\Windows\System32\vcomp100.dll 10.0.40219.1 psapi.dll C:\Windows\System32\psapi.dll 6.3.10240.16384 msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325 mxml1.dll C:\Program Files\Autodesk\Inventor 2016\Moldflow\bin\mxml1.dll 2.5.0.1 libmemmgr.DLL C:\Program Files\Autodesk\Inventor 2016\Moldflow\bin\libmemmgr.DLL 14.40.2.0 mswsock.dll C:\Windows\System32\mswsock.dll 6.3.10240.16384 I have repleaced all my corrupted dll's. I had more than one (msvcr100.dll) corrupted.
Message 13 of 21
MrMurison
in reply to: neildmd

hey,

after exhausting all methods i have stumbled across yours, though when i try to find mitsijim.exe all i have is mitsijim on its own?

this has to be the worst software i have ever tried to download! haha

Message 14 of 21
Mark.Lancaster
in reply to: MrMurison

@MrMurison

 

How did you download Inventor?  DId you use the Install Now option?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 15 of 21
MrMurison
in reply to: Mark.Lancaster

No i opted for Browser download this time.
Message 16 of 21
neildmd
in reply to: MrMurison

Edit: You don't see the .exe part because it's hidden by default (windows folder view settings). Just copy that file to the appropriate location indicated in my original post.

Message 17 of 21
Rwhite417
in reply to: b8smat

Mitsijm.exe is  located in my inventor moldflow bin folder.

The mitsijm.exe creates a message when computer atempts to shut down.

"waiting for open file mitsijm.exe to close before shutdown"

Win 10 64 bit running Inventor pro.

Bob White    

Message 18 of 21
paul
in reply to: Rwhite417

I’ve just this week had to do a reinstall of Windows 7, and all required software thereafter. Fun fun. The last piece of this puzzle is Inventor 2017. I’m having the same issue;

 

inventor 2017 install issue.png

 

 

 

Tried all the past suggestions; rename msvcr100.dll to msvcr100.bak, uninstall all Microsoft Visual C++, restart computer etc

 

None of it works of course Smiley Sad

 

Is there anything else out there, or do I just continue on modelling in free hand?

 

Cheers

 

And no, I won’t be doing another install of Windows 7…

Message 19 of 21
Mark.Lancaster
in reply to: paul

@paul

 

Are these postings linked in anyway?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 20 of 21
dguevara2015
in reply to: b8smat

Hello, I speak Spanish, I have the same problem, you found a solution, I did all the steps too and the same error follows, help me please

 

 

**** error 1920 mitsijm

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