Installation & Licensing

Installation & Licensing

Customer Service
16 Posts
1 Kudo
Registered: ‎01-13-2011
Post 11 of 16

Re: Where to I foind my group Id

06-06-2011 06:25 AM in reply to: sunlandsurvey

Hello Mihir,


To determine the reason for your acivation error, we require sensitve information. Please fill out our customer service form and provide us wtih the serial number you are trying to activate as well as the sales order number on the DVD you received.


Donna Daguman
Front Desk Representative

Autodesk, Inc.

3 Posts
3 Kudos
Registered: ‎09-04-2002
Post 12 of 16

Re: Where to I foind my group Id

12-05-2012 06:54 AM in reply to: sunlandsurvey

Seriously! We are paying subscribers to Autodesk. We are the honest, hard working people. If someone wants to hack and steal your software, they will. We are not trying to. All you are doing is complicating a process that should be easy. Yes, the serial number used to be on the installation case, but now a Group ID is needed. I have entered every number that I can find on the subscription center web page with no success. Thanks for helping the honest hard working people of America. Maybe we should go back to manual drafting...

New Member
2 Posts
0 Kudos
Registered: ‎05-01-2013
Post 13 of 16

Re: Where to I foind my group Id

05-06-2013 07:09 AM in reply to: stevec781

I am having a problem with the serial number.  To download the program I needed the serial number as well as the product key.  I did that.  Now in order to use this product as active... I need to put in the serial number again.  I did this in the box in Product Registration and Activation.  It tells me that this serial number is invalid. Try Again.  So I do.  Now it needs a group ID.  I can not find a group ID.  What do I do?

Community Manager
1,328 Posts
177 Kudos
Registered: ‎09-28-2011
Post 14 of 16

Re: Where to I foind my group Id

05-06-2013 07:27 AM in reply to: sbozzolii

Hi sbozzoli,


Can you please send me your serial number via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll find out what'e wrong with your serial number?


Thank you

Camilo Lemos
Active Member
7 Posts
3 Kudos
Registered: ‎01-02-2014
Post 15 of 16

Re: Where to I foind my group Id

02-03-2014 06:30 AM in reply to: dagumad
Why confuse users with the different terms if they are the same exact thing? I have been looking for a group ID for the past 30 minutes, only to find out that its the same as my serial number.
New Member
1 Posts
0 Kudos
Registered: ‎12-02-2014
Post 16 of 16

Re: Where to I foind my group Id

01-13-2015 03:05 AM in reply to: bburnworth

Same problem here, it's a frustrating piece of program they made.

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