When trying to activate 2011 it says it doesnt like my serial no and the help says that subscription members should use their group ID. Where do I find that?
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Solved! by dagumad. See the answer in context.
To determine the reason for your acivation error, we require sensitve information. Please fill out our customer service form and provide us wtih the serial number you are trying to activate as well as the sales order number on the DVD you received.
If you are the subscription administrator, contact Autodesk subscriptions or your reseller.
If you are using the web-based forum it should be up top: |Industries|Products|Purchase|Support|Community.
Hoover the mouse over the | Support | and a drop-down to "Subscription Sign In" should show up. Your serial number and Product Key is on the back of the DVD case. Or you can get it from your subscription -Contract Management portion of the web-site after you log in to Subscription.
Really, I didn't know that? I put that in and I'm told I need a group ID instead. I love paying this much money and not having things work.
8 Gigs Ram
ATI Radeon HD 5750
Serial Numbers/Activation are different than logging into Subscription. You should have set up (or your subscription administrator) should have set up a log-in name & password for your subscription.
You need both a Serial Number and Product Key to activate your version on Inventor. You also need a user name and password to enter/log-in to Subscription (if you are on subscription).
I have a serial number (new and old) ans a product key. Where did anyone say those were needed? We are looking for a GROUP ID number the the subcsritiom updater is asking for. What is so hard aboutn this question. GROUP ID number?
I am having the same problem. I sent a note to my reseller asking for the group ID and expressing my frustration at the same time. This is ridiculous!
The term “group ID” simply means the “serial number.” Please be aware that a product key is required to successfully activate versions 2010 and newer. Due to the error you are receiving, a manual activation might be needed to activate your product successfully. Please contact our registration/activation department at (800) 551-1490 for assistance.
I have similar problem. It tells me that my serial number (from 2011 civil 3d) is wrong and I need to download and install user group ID!!!!!!!!! Where in the world is this User Group ID is located???? Please some one help. I received DVD in mail but without serial number on it!!!
Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.