Installation & Licensing

Installation & Licensing

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New Member
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Registered: ‎08-15-2013
Post 21 of 34

Re: where's my serial number and product key for sketchbook pro?

08-15-2013 02:38 PM in reply to: jaself

Hello

The same thing has happened to me

My order no is - 24352216424

Any help is welcome

Steven

Community Manager
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Registered: ‎09-27-2011
Post 22 of 34

Re: where's my serial number and product key for sketchbook pro?

08-15-2013 03:59 PM in reply to: stevendale

Hi Steven,

 

It looks like your licensing information was sent 1 minute after your proof of purchase email went out. Are you able to confirm receipt?

 

Just for clarification, we are working on updating the customer messaging to indicate that licensing information will be provided in a separate email, following the proof or purchase / order summary.

 

My apologies for the inconvenience and we sincerely appreciate your understanding.



Philip Schmelzer
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Registered: ‎08-13-2013
Post 23 of 34

Re: where's my serial number and product key for sketchbook pro?

08-15-2013 06:45 PM in reply to: philip.s
Hi, i received the necessary info by email. It did take much longer than one,minute though.
Thanks

Sent from my beautiful Nokia Lumia 820
New Member
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Registered: ‎08-15-2013
Post 24 of 34

Re: where's my serial number and product key for sketchbook pro?

08-16-2013 03:52 AM in reply to: philip.s

No sorry, I did not recieve my licensing email

 

Community Manager
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Registered: ‎09-27-2011
Post 25 of 34

Re: where's my serial number and product key for sketchbook pro?

08-16-2013 02:12 PM in reply to: stevendale

It may have gone into your junk folder... Regardless, I've just sent you a Private Message with the relevant info :smileyhappy:



Philip Schmelzer
New Member
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Registered: ‎08-19-2013
Post 26 of 34

Re: where's my serial number and product key for sketchbook pro?

08-19-2013 02:33 AM in reply to: philip.s
hello.can u please help me with same problem
my order:24365147924
Community Manager
1,347 Posts
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Registered: ‎09-28-2011
Post 27 of 34

Re: where's my serial number and product key for sketchbook pro?

08-19-2013 04:01 AM in reply to: dead_end2121

Hi dead_end2121,

 

I'm working with our E-Store team on your order and will get back to you here on the forums as soon as we have this sorted.

 

Best regards,



Camilo Lemos
Community Manager
1,347 Posts
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Registered: ‎09-28-2011
Post 28 of 34

Re: where's my serial number and product key for sketchbook pro?

08-20-2013 01:37 AM in reply to: dead_end2121

Hi dead_end2121, 

 

I have just sent you the serial number for your product via Private Message here on the forums. Click on the envelope next to yout screenname at the top of the screen to read the message.

 

Best regards,



Camilo Lemos
New Member
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Registered: ‎09-01-2013
Post 29 of 34

Re: where's my serial number and product key for sketchbook pro?

09-01-2013 05:09 AM in reply to: camilo.lemos

Hi, same problem here. 

Order #24437930824

Thanks

Greg

Customer Service
938 Posts
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Registered: ‎06-06-2011
Post 30 of 34

Re: where's my serial number and product key for sketchbook pro?

09-01-2013 07:43 PM in reply to: gregoryjackson

Hi Gregory,

 

I sent via Private Message your Serial Number and Product Key (small envelope beside your profile name). In case you have not received the download link, please visit Matt, Our Virtual Agent (click on Downloading and Installation, Software Download Links) to download the Product. 



Joane Bonghanoy
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