Installation & Licensing

Installation & Licensing

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Member
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Registered: ‎07-16-2013
Post 11 of 34

Re: where's my serial number and product key for sketchbook pro?

07-17-2013 12:35 PM in reply to: jaself

Hi, 

 

Problem is solved. I've received an email with the information I needed. Thank you for that

 

Greetings

 

Ruben

 

Community Manager
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Registered: ‎09-27-2011
Post 12 of 34

Re: where's my serial number and product key for sketchbook pro?

07-17-2013 01:13 PM in reply to: Rubinio87

You're very welcome and thanks for the follow up!



Philip Schmelzer
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Registered: ‎07-19-2013
Post 13 of 34

Re: where's my serial number and product key for sketchbook pro?

07-19-2013 12:06 AM in reply to: jaself

order number: 24224153424

 

same thing-just the SKU number and no serial or product key :smileysad:(((

Customer Service
137 Posts
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Registered: ‎03-14-2011
Post 14 of 34

Re: where's my serial number and product key for sketchbook pro?

07-19-2013 01:23 AM in reply to: sickclowntattoo

Hi sickclowntattoo,

 

I've checked your order on my side and the serial number has not been created yet.

 

I keep an eye on it and will send you a private message as soon it's available.

 

Sorry for the delay.



Celine Manca
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Registered: ‎07-19-2013
Post 15 of 34

Re: where's my serial number and product key for sketchbook pro?

07-19-2013 01:38 AM in reply to: celine.manca
thank you :smileyhappy:))
Customer Service
137 Posts
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Registered: ‎03-14-2011
Post 16 of 34

Re: where's my serial number and product key for sketchbook pro?

07-19-2013 03:15 AM in reply to: sickclowntattoo

Just sent you a private message with your serial number and product key, should be fine now :smileywink:

 



Celine Manca
New Member
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Registered: ‎08-02-2013
Post 17 of 34

Re: where's my serial number and product key for sketchbook pro?

08-02-2013 08:38 PM in reply to: jaself
The same thing happened to me. Bought this today, received the SKU number, but no product key...

Order number: 12487903644

Please help?

Thank you ,
Kasey
Community Manager
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Registered: ‎09-27-2011
Post 18 of 34

Re: where's my serial number and product key for sketchbook pro?

08-08-2013 08:13 AM in reply to: kbouchard

Apologies for the late response Kasey as I just stumbled upon this one. After looking into your order it appears as though the license details were sent out on 8/3. Can you confirm receipt, and/or let me know if there's anything that we can assist with?



Philip Schmelzer
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Registered: ‎08-13-2013
Post 19 of 34

Re: where's my serial number and product key for sketchbook pro?

08-13-2013 01:07 PM in reply to: jaself

I have the same problem. Just bought sketchbook pro and didnt get any product key or serial number.

i have expired the trial period so i cant use it until I get the key. Would appreciate prompt response.

my product order is 24343199824

Community Manager
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Registered: ‎09-27-2011
Post 20 of 34

Re: where's my serial number and product key for sketchbook pro?

08-13-2013 02:53 PM in reply to: carlito_brigante

Hello Carlito,

 

It looks like a second email was sent out roughly 45 minutes after the first with your licensing info. Can you please verify that you received it?



Philip Schmelzer
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