Friday 13th december I bought the Autodesk shape modeling for Rhino plug-in through the german Autodesk e-store.
I received an order confirmation via email within minutes – the serial number and activation instruction were supposed to follow within 12 hours.
I haven't received anything since then (this 8 days without any further message from Digital River!)
While the German Autodesk support chat at least responded, Digital River is just like a black hole. Emails won't be answered, the telefon number I was given bei Autodesk's support doesn't work.
Congratulations for the worst buying experience I ever had shopping over the internet.
Norbert Geelen
Order number:
25123875424
Autodesk support number:
09069139
Similar experience: Now close to 96 hours since order confirmatioin, have waited 2 - 24 hour period for activation code, talked to "livechat" still no nothing. Beginning to smak of reportable credit car fraud to me. next step: deal with my credit card company I guess.
Jim
Hi Norbert and welcome to the Autodesk Community.
Our sincerest apologies for the inconvenience this incident has caused you. There was an issue with the order that is currently already being worked on. We will work on getting the issue resolved as soon as possible to get your serial number and license information delivered to you.
For your reference, your escalated case number is 09076389. We will reply to you from there as soon as this gets resolved.
Regards,
Hi Jim,
Once again, we sincerely apologize for the inconvenience this incident is causing you. Upon checking the order, there seems to be another system issue that is related to your account thus causing the serial number to not be able to activate. I've already escalated this and we are now looking into this to resolve the issue as soon as possible. We will contact you with the relevant information as soon as this has been resolved.
Thanks,
First, my apology to Norbert as I did not intent to hijack his thread, but merely to sympathize with his pain in my similar situation.
I had started my own "conversation" in this forum and had some dialog with Camilo Lemos - Thanks Camilo
Jeffery
Have read your reply will try to be a little more patient with the process.
And, just to clarify, in view of all that is happening, there is also purchased in connection with the activation serial number a one year maintenance subscription. So, I trust when a valid serial number filters down to me, the "system" will also let the Subscription centre "know" such that when I initiate a subscription account, that will go well also.
What has made this intensely distressful is:
1) When I go to the eStore (store.autodesk.com/....) to look up my order the Order number and password was deemed invalid. I was able to stumble on to www.findmyorder.com and did locate my order.
2) Added to this was the seemingly hit-or-miss appearance of the "Live Chat" offer, then that did not always work at that. So a feeling of financial commitment without assurance to delivered goods
I mention this not so much to whine, but more to urge Autodesk/Digital River to more accessible to customer contact. It is interesting to note that the greatest appearaent ('apparent, I say, because it 'ain't all done 'till the software is actually activated) assistance was come through this forum
Please advise of any progress ASAP, even if small I am in need of a warm fuzzy feeling so-to-speak in terms of progress in this matter
Respectfully
Jim Longley
Using Autocrat since R13 (I know, what a way to get started:)