What is the Productinformation.pit file & adlmPITSetProductInformation error?

[david.lau]

The Productinformation.pit file is like an Excel spreadsheet and it records all the 2010 & 2011 Autodesk products installed on your computer.   This file will be present if you install the Standalone or Network versions of the software.

In some older posts,  to resolve this error, you would remove the Productinformation.pit  file to install the Autodesk product.  The problem potentially is that it will cause all your other Autodesk products installed on the computer to not launch.

Here is an example scenario:

• AutoCAD Civil 3D 2010 is installed on your computer.
• You are trying to install AutoCAD Civil 3D 2011 and you get the following error:
               Install failed: 1: 5 2: adlmPITSetProductInformation failed. 3:9
• Move the ProductInformation.pit file into:
              Vista/Windows 7 - C:\ProgramData\Autodesk\Adlm\pit-2010 or
              Windows XP - C:\Documents and Settings\All Users\Application Data\Autodesk\ADLM\pit-2010
• You should be able to install AutoCAD Civil 3D 2011.
• You should also be able to run AutoCAD Civil 3D 2011.  When you try to run AutoCAD Civil 3D 2010, it will not run and in this case, the AutoCAD Civil 3D 2010 splash screen will come up and then just disappear.
• Move the ProductInformation.pit file into:
              Vista/Windows 7 - C:\ProgramData\Autodesk\Adlm\pit-2011 or
              Windows XP - C:\Documents and Settings\All Users\Application Data\Autodesk\ADLM\pit-2011
• The customer had on the network a computer with a working version of AutoCAD Civil 3D 2010 & AutoCAD 3D 2011 with the correct multi-seat Standalone serial number so we moved the working “ProductInformation.pit” file onto the non-working computer and it worked. 
• The non-working computer had the following folders:
             C:\ProgramData\Autodesk\Adlm\pit-2010 -> Productinformation.pit file for only 2010
             C:\ProgramData\Autodesk\Adlm\pit-2011 -> Productinformation.pit file for only 2011
             C:\ProgramData\Autodesk\Adlm\ -> Productinformation.pit file from working system that contained information for AutoCAD Civil 3D 2010 & 2011.

We saved a bit of time because the typical workaround would have been to move/delete the Productinformation.pit file, uninstall all your software and then and then re-install all your software.

Check out the following posts for more information:

http://forums.autodesk.com/t5/Installation-Licensing/AutoCAD-2011-64-bit-Installation-Problem/m-p/27...

http://forums.autodesk.com/t5/Installation-Licensing/MB2011-Install-failed-1-5-2-adlmPITSetProductIn...

[anil_choudhary]

Thanks David, Good info to know.

Cheers

[andrea.degiorgi]

Hi.

This problem is still alive.

Yesterday I tried to install Autocad Plant 3D 2013, but the following error 1: 5 2: adlmPITSetProductInformation failed. 3: 2, blocked the installation.

I had to rename ProductInformation.pit in ProductInformation_.pit and reinstall Autocad Plant 3D 2013.

On my workstation was already installed the PDS 2013 and now I always have to rename these files when I use PDS or Plant 3D.

There is a final solution or just this workaround?

Thank you so much.
Regards,

Andrea

[david.lau]

Uninstall all your Autodesk products.  Delete the .pit fie and then reinstall the Autodesk products.  This the only solution and it is potentially time consuming.

[bellscg]

This is real bull****, hate this company.

[souldragoon]

I need to post this somewhere to help someone save 5 hours of a work day....

I worked for a VERY long time to fix this and wanted to post my find. Well it took a while to find out about the Summary.log file. at %localappdata%\Autodesk\ODIS.

My request..... don't through a 1603 error. Throw a log up with just errors at install time (not a speal of hey this file worked. save that for a full log). 1603 means a hundred things. I hate to say that is lazy and cost many many many people half a day to figure out. I am a bit frustrated as a high level programmer of 30 years this is easily rectifiable. That is not hard to do at all. Mine turned out to be I believe windows update making folders read only. emp% also.  So after loosing 5 hours of my workday I now have to make up late at night to keep a client.(It was not microsoft redist, setting install folders to not cloud, clean uninstalling, changing install dirs, reading hundreds of internet sites, uninstalling carbonite and now having to reinstall)  Also did the ProductInformation.pit suggestion that got me from 15% to 40%...... Another rant..... To start to install then have to  roll back takes a LOT of time... so each attempt took forever on a 5k dollar machine about 10 minutes. There has to be a better way. IE anything that would rollback an install with an error. Check that first.

Again if an error window with an actual error message posted I would have been done in minutes...

I am not sure which of these last attempts was the success but it finally worked.

I actually made a new administrative user.

Then checked file permissions on %temp% and the install folder gave everyone access. Same for ProductInformation.pit file.

I am not sure if the file was in %temp% before I started install from what I would think it was copied there.

I watched permissions during install.

Then when it did fail again I saw the file was still there. Then I had to change its permissions to move it.

Once I moved it out of %temp% I tried again and it installed.

Anyway I hope this helps. Now I have a lot of work to do.

[mdavis22569]

So you grab a 2011 thread?