Installation & Licensing

Installation & Licensing

Reply
Valued Mentor
stevec781
Posts: 685
Registered: ‎05-29-2009
Message 1 of 3 (223 Views)

What Happens if my Computer is Stolen

223 Views, 2 Replies
11-05-2012 12:51 AM

Hi

We are just looking at our insurances and dont know what happens with our licenses if our computers were stolen. 

 

Do we need to insure them or does Autodesk just cancel the license and issue new one?

Thanks

Steve

Customer Service
simona.golisciano
Posts: 99
Registered: ‎03-22-2011
Message 2 of 3 (216 Views)

Re: What Happens if my Computer is Stolen

11-05-2012 01:25 AM in reply to: stevec781

Hi Steve,

 

We recommend that you insure your license, as Autodesk will not issue a new license in case it gets stolen. In such an event, you would need to notify your insurance company and purchase a new license. Autodesk would inactivate the original serial number in order to prevent the use by a third party.

 

For further details, please refer to the End User License Agreement.

 

Regards



Simona Golisciano
Valued Mentor
stevec781
Posts: 685
Registered: ‎05-29-2009
Message 3 of 3 (193 Views)

Re: What Happens if my Computer is Stolen

11-05-2012 09:45 AM in reply to: stevec781

If Autodesk can disable the stolen license why do they charge again for a full license?  Why cant they just issue a new license for a nominal fee once the stolen one has been disabled?

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.