Installation & Licensing

Installation & Licensing

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Member
BYTK
Posts: 4
Registered: ‎12-26-2012
Message 1 of 5 (460 Views)

We cannot reinstall 3DS Max 2011

460 Views, 4 Replies
12-26-2012 05:36 AM

Hi, We have reinstalled one PC today, when we try to activate the licence of 3DS Max we have a message

The serial number you entered is not valid. Try again. (1). What can we make?

 

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 2 of 5 (451 Views)

Re: We cannot reinstall 3DS Max 2011

12-26-2012 08:42 AM in reply to: BYTK

Hello,

 

Welcome to the Forums!

 

The most common issues with receiving an invalid Serial Number error are:

 

  • Inputting the incorrect Serial Number into the incorrect year of product. Each release has a separate Serial Number  - check you are inputting the 2012 Serial Number into the 2012 product.
  • Upgraded licenses. If you were previously on Subscription and then let it lapse, you are no longer entitled to use Previous Versions of software. Make sure you are using the license you were most recently upgraded to.

If you have checked the above points and are still having difficulties, please sent me a Private Message (click on my amanda.k profile name and then “Send this user a private message”) with your Serial Number and Product Key and I will further research this for you.



Amanda Kinley
Member
BYTK
Posts: 4
Registered: ‎12-26-2012
Message 3 of 5 (435 Views)

Re: We cannot reinstall 3DS Max 2011

12-26-2012 09:52 PM in reply to: amanda.k

Hello. Thank you very much for quick reply.

Yes, I think is the second case that for us.
Recently we have bought updating to version 2013 but we still have the problems with activation.

Community Manager
philip.s
Posts: 2,673
Registered: ‎09-27-2011
Message 4 of 5 (386 Views)

Re: We cannot reinstall 3DS Max 2011

01-02-2013 09:32 AM in reply to: BYTK

Please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your 2011 serial number so that I can investigate accordingly.

Thanks!



Philip Schmelzer
Member
BYTK
Posts: 4
Registered: ‎12-26-2012
Message 5 of 5 (357 Views)

Re: We cannot reinstall 3DS Max 2011

01-05-2013 04:48 AM in reply to: philip.s

My best wishes for New Year 2013 and thanks for everybody.
The problem is solved with help of Autodesk Support.

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