I have been using the Virtual Agent for downloads and info, but it is no longer working for me. It starts a pop-up, like usual, then closes and starts a new tab in my browser, open to the Customer Service page. I updated Java in hopes it would help, but nothing changed.
Is the Virtual Agent working for anyone else?
Solved! Go to Solution.
We are in the process of updating the virtual agent. The updates may cause some delays. I suggest keep trying to use the virtual agent. You also have other methods for downloading Autodesk products. Please refer to the link.