Vault Pro 2015 Cleint - Error 997, Overlapped I/O operation is in progress

[sam_miller]

Installation fails with the dialog "Error 997, Operlapped I/O operations is in progress"

Windows 8.1 - nothing all that interesting about the system.

Here's the log:

2014/10/21:10:45:04 sgmiller SAM-XPS15 === Setup started on SAM-XPS15 by sgmiller ===
2014/10/21:10:45:04 sgmiller SAM-XPS15 Path_Length: 154
2014/10/21:10:45:04 sgmiller SAM-XPS15 Current Directory C:\Users\sgmiller\AppData\Local\Temp\_AIB4B3.tmp
2014/10/21:10:45:04 sgmiller SAM-XPS15 Launch
2014/10/21:10:45:05 sgmiller SAM-XPS15 PageOpen LaunchDialog
2014/10/21:10:45:08 sgmiller SAM-XPS15 PageOpen LicenseDialog
2014/10/21:10:45:12 sgmiller SAM-XPS15 PageOpen ProductSelectionDialog2
2014/10/21:10:45:20 sgmiller SAM-XPS15 PageOpen LicenseDialog
2014/10/21:10:45:21 sgmiller SAM-XPS15 PageOpen LaunchDialog
2014/10/21:10:45:24 sgmiller SAM-XPS15 PageOpen LicenseDialog
2014/10/21:10:45:27 sgmiller SAM-XPS15 PageOpen ProductInfoDialog
2014/10/21:10:45:28 sgmiller SAM-XPS15 PageOpen ProductSelectionDialog2
2014/10/21:10:46:21 sgmiller SAM-XPS15 PageOpen FullProgressDialog
2014/10/21:10:46:21 sgmiller SAM-XPS15 Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\Autodesk_VPC2015_ENU_32-64bit_R1_dlm\3rdParty\x86\VCRedist\2012\vcredist_x86.exe" /install /quiet /norestart
2014/10/21:10:46:22 sgmiller SAM-XPS15 Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2014/10/21:10:46:22 sgmiller SAM-XPS15 Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\Autodesk_VPC2015_ENU_32-64bit_R1_dlm\3rdParty\x64\VCRedist\2012\vcredist_x64.exe" /install /quiet /norestart
2014/10/21:10:46:23 sgmiller SAM-XPS15 Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2014/10/21:10:46:23 sgmiller SAM-XPS15 Installing DirectX® Runtime: "C:\Autodesk\Autodesk_VPC2015_ENU_32-64bit_R1_dlm\3rdParty\DirectX\DXSETUP.exe" /silent
2014/10/21:10:46:26 sgmiller SAM-XPS15 Install DirectX® Runtime Succeeded
2014/10/21:10:46:26 sgmiller SAM-XPS15 Installing Microsoft Report Viewer Redistributable 2012: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk Vault Professional 2015 (Client)" SETUP_PACKAGECODE={83AE12DA-1900-0003-0000-611B8E852FB3} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_VPC2015_ENU_32-64bit_R1_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/10/21:10:46:27 sgmiller SAM-XPS15 Install Microsoft Report Viewer Redistributable 2012 Succeeded
2014/10/21:10:46:27 sgmiller SAM-XPS15 Installing Microsoft Report Viewer Redistributable 2012: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk Vault Professional 2015 (Client)" SETUP_PACKAGECODE={83AE12DA-1900-0003-0000-611B8E852FB3} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{F1949145-EB64-4DE7-9D81-E6D27937146C},;;;;" ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_VPC2015_ENU_32-64bit_R1_dlm\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/10/21:10:46:31 sgmiller SAM-XPS15 Install Microsoft Report Viewer Redistributable 2012 Succeeded
2014/10/21:10:46:31 sgmiller SAM-XPS15 Installing Autodesk® Vault Professional 2015 (Client): TRANSFORMS="C:\Autodesk\Autodesk_VPC2015_ENU_32-64bit_R1_dlm\x64\en-us\VP\VaultPro.mst;C:\Users\sgmiller\AppData\Local\Temp\_AIB4B3.tmp\x64\VP\VaultPro-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_VPC2015_ENU_32-64bit_R1_dlm\" INSTALLDIR="C:\Program Files\Autodesk\Vault Professional 2015\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/10/21:10:47:19 sgmiller SAM-XPS15 Install Autodesk® Vault Professional 2015 (Client) Failed Installation aborted, Result=1603
2014/10/21:10:47:27 sgmiller SAM-XPS15 Rollback Microsoft Report Viewer Redistributable 2012 Succeeded
2014/10/21:10:47:27 sgmiller SAM-XPS15 Rollback Microsoft Report Viewer Redistributable 2012 Succeeded
2014/10/21:10:47:27 sgmiller SAM-XPS15 Rollback DirectX® Runtime Failed Failure is ignored, Result=1619
2014/10/21:10:47:28 sgmiller SAM-XPS15 Rollback Microsoft Visual C++ 2012 Redistributable (x64) Failed Failure is ignored, Result=1619
2014/10/21:10:47:28 sgmiller SAM-XPS15 Rollback Microsoft Visual C++ 2012 Redistributable (x86) Failed Failure is ignored, Result=1619

[JeffPaquette6500]

That error could be due to a Windows profile issue. I suggest:

1. Login to Windows as a non-domain local administrator.
2. Disable or preferably uninstall anti-virus.
3. Turn off UAC.
4. Install Vault client.

[TravisNave]

Also stop the backburner service if it was installed from the Autodesk suite previously.

[sam_miller]

The computer is not part of a domain or workgroup.  There is only one user on the machine.

Verified that there was no "Backburner" service listed in the services control panel.

Ran "run as administrator" on Setup.exe

Still has the same problem.

Can someone confirm that Vault 2015 has been tested with Windows 8.1 after an Inventor installation?

[TravisNave]

Yes.  It works with 8.1.

[Meghan999]

I am having this same problem with the installation of Autodesk 3Ds.  Any help on resolving this would be greatly appreciated.

[sam_miller]

I wish someone from the Autodesk install team would provide a way to
collect more diagnostics for this. and/or put some effort behind it.

Here's what I've got so far:

1. doesn't seem to be related to KB2918614 as some have suggested

2. doesn't seem to be related to running out of tmp space

3. doesn't seem to be related to virus/backup software (a common diversion)

4. doesn't seem to be related to other processes running.

---

Are you, by chance running the installation from a local/fast SSD drive?

I believe it has something to do with the handoff between the copied files
area created by the top level installer and the secondary installer for the
actual application.

Can you run the .MSI installation directly?

[sam_miller]

This may be a way to get some more diagnostics:

http://support.microsoft.com/kb/223300

[j1l3mmmm]

I am getting error 997 too.  How do you stop the backburner?