Installation & Licensing

Installation & Licensing

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carapie22
Posts: 11
Registered: ‎11-30-2009
Message 1 of 6 (823 Views)
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uninstalled trial version AutoCAD LT 2014, can't install full version of CAD

823 Views, 5 Replies
12-09-2013 07:18 AM

I had a trial version of AutoCAD LT 2014 installed in my iMac, and my company had decided to not purchase a license for it, but instead we were going to try AutoCAD (regular) 2014 because of some additional features.

I tried uninstalling the LT version, but I keep getting error messages that say "Another instance of Autodesk 360 is running. Please close any instances before proceeding"
I had dragged the Autodesk 'application' to the trash folder, and searched for any Autodesk folders in the "Library" in my finder, but I still keep getting the message. So now I can't install a new version of AutoCAD. What am I missing, and how can I fix this? Are there some hidden folders that I am missing?

Carapie,

 

You have to stop the running service before you can uninstall. Here are the steps for getting into the processes.

 

  1. Open the Activity Monitor (/Applications/Utilities/).

    Tip: Before Mac OS X 10.3, this utility was named Process Viewer.

  2. Choose All Processes from the Show pop-up menu.
  3. Locate the background application "AdSync" and stop it.

Thanks,

 

Mentor
Darin.Green
Posts: 173
Registered: ‎05-18-2008
Message 2 of 6 (819 Views)

Re: uninstalled trial version AutoCAD LT 2014, can't install full version of CAD

12-09-2013 08:02 AM in reply to: carapie22

Carapie,

 

You have to stop the running service before you can uninstall. Here are the steps for getting into the processes.

 

  1. Open the Activity Monitor (/Applications/Utilities/).

    Tip: Before Mac OS X 10.3, this utility was named Process Viewer.

  2. Choose All Processes from the Show pop-up menu.
  3. Locate the background application "AdSync" and stop it.

Thanks,

 

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
Contributor
carapie22
Posts: 11
Registered: ‎11-30-2009
Message 3 of 6 (807 Views)

Re: uninstalled trial version AutoCAD LT 2014, can't install full version of CAD

12-09-2013 08:53 AM in reply to: Darin.Green
Thanks so much!
Mentor
Darin.Green
Posts: 173
Registered: ‎05-18-2008
Message 4 of 6 (806 Views)

Re: uninstalled trial version AutoCAD LT 2014, can't install full version of CAD

12-09-2013 08:54 AM in reply to: carapie22

You're welcome!

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
New Member
EspositoKinney78704
Posts: 1
Registered: ‎04-10-2014
Message 5 of 6 (500 Views)

Re: uninstalled trial version AutoCAD LT 2014, can't install full version of CAD

04-10-2014 06:33 PM in reply to: carapie22

I had a trial too and saw your response.  I opened Utilities but did not find show processes,pop up or adsync.

Any suggestions?

New Member
Mflannigan
Posts: 2
Registered: ‎06-13-2014
Message 6 of 6 (235 Views)

Re: uninstalled trial version AutoCAD LT 2014, can't install full version of CAD

06-17-2014 07:17 AM in reply to: Darin.Green

This was incredibly helpful! 

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