Installation & Licensing

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tristanmcpherson
Posts: 1
Registered: ‎08-09-2012
Message 1 of 2 (289 Views)

Uninstall Error

289 Views, 1 Replies
08-09-2012 05:22 PM

When i try to uninstall Maya 2013 / 3DS Studio Max 2013 i get errors saying Windows Installer cannot find the source MSI, i no longer have these and was wondering if there is any solution to the problem, they aren't in the "C:\Windows\Installer\" directory either. Do i have to re-download both of the installers?

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TravisNave
Posts: 10,439
Registered: ‎01-14-2005
Message 2 of 2 (252 Views)

Re: Uninstall Error

08-13-2012 08:11 AM in reply to: tristanmcpherson

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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