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Distinguished Contributor
cvbt-thailand
Posts: 125
Registered: ‎12-23-2005
Message 1 of 10 (563 Views)

unexpected exit on file open and no communication center connection

563 Views, 9 Replies
04-17-2013 07:01 PM

IV crashes when I open a file (or try to create a new file).  AutoCAD does not.  Both products always show (when selecting the communications center):

"The Communication Center Cannot be accessed due to a problem with your internet connection or with an AutoDesk server"

before IV crashes.  If IV starts and the Communication Center can be accessed then IV will not crash on file open.  The problem usually goes away if I reboot my computer.  I have installed DL17369034 and DL18361047 hotfixes related to file fails to open or unexpect exit on file open.

Geoffrey Wheeler
IV Pro 2011 64bit SP2; Win7 Ultimate SP1
ASUS MB Intel i5-3450 @ 3.10 GHz, 8GB RAM
ATI AMD Radeon HD 6600 Series, 1GB RAM
*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 2 of 10 (542 Views)

Re: unexpected exit on file open and no communication center connection

04-18-2013 08:27 AM in reply to: cvbt-thailand

In my experience, Inventor crashing on File > Open is most often video card related.  What version of Inventor are you running and what is your Video Card / Driver version?

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Distinguished Contributor
cvbt-thailand
Posts: 125
Registered: ‎12-23-2005
Message 3 of 10 (521 Views)

Re: unexpected exit on file open and no communication center connection

04-21-2013 06:37 AM in reply to: TravisNave

Hi! Thanks for the tip.  Here are my spec's

IV Pro 2011 64bit SP2; Win7 Ultimate SP1
ASUS MB Intel i5-3450 @ 3.10 GHz, 8GB RAM
Onboard Intel HD Graphics Driver Ver. 9.17.10.2932

I recently updated the driver.  I think I had the problem even before I updated the driver.

 

Geoffrey Wheeler
IV Pro 2011 64bit SP2; Win7 Ultimate SP1
ASUS MB Intel i5-3450 @ 3.10 GHz, 8GB RAM
ATI AMD Radeon HD 6600 Series, 1GB RAM
*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 4 of 10 (512 Views)

Re: unexpected exit on file open and no communication center connection

04-22-2013 07:12 AM in reply to: cvbt-thailand

It's almost certainly your video card.  Inventor requires a more sophisticated video card, rather than an onboard shared video.  You might be able to go into your applications options and turn off everything.  Go out and buy a decent video card thats on the approved video card list.  That should get you going.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Distinguished Contributor
cvbt-thailand
Posts: 125
Registered: ‎12-23-2005
Message 5 of 10 (496 Views)

Re: unexpected exit on file open and no communication center connection

04-25-2013 08:32 PM in reply to: TravisNave

Thanks Travis Nave,

I switched to my other graphics card on the same computer:

ATI AMD Radeon HD 6600 Series, 1GB RAM

My driver checks as being up-to-date.

I still have the problem.

Why would it crash if I the communication center is unaccessible?  If I can solve that problem maybe the file open crash will stop.

Geoffrey Wheeler
IV Pro 2011 64bit SP2; Win7 Ultimate SP1
ASUS MB Intel i5-3450 @ 3.10 GHz, 8GB RAM
ATI AMD Radeon HD 6600 Series, 1GB RAM
Distinguished Contributor
cvbt-thailand
Posts: 125
Registered: ‎12-23-2005
Message 6 of 10 (492 Views)

disable communication center connection by reg edit ineffective.

04-25-2013 09:24 PM in reply to: cvbt-thailand

I find that before the file open crash happens the search bar will also error. 

I tried to disable the communication center using a reg edit.  The edits had no affect.  The com ctr works when it works and when it doesn't, IV crashes on file open.  If I could solve the comm ctr problem maybe the file open / crash problem would be solved as well.

Geoffrey Wheeler
IV Pro 2011 64bit SP2; Win7 Ultimate SP1
ASUS MB Intel i5-3450 @ 3.10 GHz, 8GB RAM
ATI AMD Radeon HD 6600 Series, 1GB RAM
*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 7 of 10 (480 Views)

Re: disable communication center connection by reg edit ineffective.

04-26-2013 09:16 AM in reply to: cvbt-thailand

You might try this hotfix:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=18361047&linkID=9242019

 

Also, your Radeon card is not certified for Inventor 2011.  It still could pose a problem.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Distinguished Contributor
cvbt-thailand
Posts: 125
Registered: ‎12-23-2005
Message 8 of 10 (455 Views)

Re: disable communication center connection by reg edit ineffective.

06-13-2013 01:43 AM in reply to: TravisNave

Thanks.  I have installed that hot fix as well as another (see my initial post). 

 

My AMD Radeon 6600 supports  Open GL 4.1  A new graphics card is a large investment for me.

 

My work-around right now is to reboot my computer.  This usually clears the problem.

 

Is there any OS settings or software that could be affecting this?

======================================

Here are my hardware diagnostics:

 

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
ATI Technologies Inc. ATI display adapter (0x6758)

AIRViz Device Manager \ VirtualDeviceDx10
Feature Level 4_0
Hardware Renderer

Graphics driver file aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is version 8.861.0.0
Current optimization settings are not known
The display is using 32-bit color


Inventor Version:

Build: 309, Release: 2011 SP2 - Date: Thu 04/28/2011       
64-Bit Edition - 8192.00 GB

Loaded Inventor Add-Ins:

Routed Systems: Tube & Pipe
Assembly Bonus Tools
iLogic
Simulation: Dynamic Simulation
Autodesk Mold Design
Simulation: Frame Analysis
Content Center
Inventor Studio
Design Accelerator
EDM Addin
Frame Generator
AEC Exchange
Routed Systems: Cable & Harness
iCopy
Content Center Item Translator
Drag & Drop Interoperability
Simulation: Stress Analysis
Autodesk DWF Markup Manager


System Information:

Operating System:         64-bit Microsoft Windows 7 Ultimate  (Build 7601) Service Pack 1
Language:             English
System Manufacturer:         System manufacturer
System Model:             System Product Name
BIOS:                 BIOS Date: 05/11/12 14:05:02 Ver: 41.04
Processor:             Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz (1 processor, 4 cores)
System Memory:             7.714 GB RAM


Graphics Device Information:

Renderer:             HAL
Manufacturer:             ATI Technologies Inc.
Chip Type:             ATI display adapter (0x6758)
DAC Type:             Internal DAC(400MHz)
Graphics HW Memory:         1024 MB
Display Mode:             1024 x 768 (32 bit) (85 Hz)

Graphics driver file:         aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver file version:         8.861.0.0
Driver Date:             24 May 2011 0:00:00 UTC (Coordinated Universal Time)


Direct3D Graphics Device Information:

Adapter Description:         AMD Radeon HD 6600 Series
Vendor ID string:         0x00001002
Device ID string:         0x00006758
VendorID:             1002
DeviceID:             6758
SubSystemID:             23091787
Revision:             0


Direct3D 10 / DXGI System Information:

Dedicated Video Memory:     1009 MB
Dedicated System Memory:     0 MB
Shared System Memory:         3.607 GB


DxDiag System Information:

Operating System:         Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language:             English (Regional Setting: English)
System Manufacturer:         System manufacturer
System Model:             System Product Name
BIOS:                 BIOS Date: 05/11/12 14:05:02 Ver: 41.04
Processor:             Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
System Memory:             8192MB RAM
Page File:             2443MB used, 5453MB available
DirectX Version:         DirectX 11
DxDiag Version:         6.01.7601.17514

 

DxDiag Graphics Device Information:
DirectX Version:         10.0
DDI Version:             11
DDI Version Number:         b
DxDiag WHQL Level:         0
Driver Signed Valid:         True
Driver Signed:             True
Manufacturer:             ATI Technologies Inc.
Chip Type:             ATI display adapter (0x6758)
DAC Type:             Internal DAC(400MHz)
Revision:             
Graphics HW Memory:         606 MB
Display Mode:             1920 x 1080 (32 bit) (60Hz)
Graphics driver file:         aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver file version:         8.17.0010.1083
Driver Date:             5/25/2011 10:06:38
WHQL Level:             1
Inventor Options Information:
Options = 0x00000000
Warning Options = 0x00000000
Graphics driver log information:

Geoffrey Wheeler
IV Pro 2011 64bit SP2; Win7 Ultimate SP1
ASUS MB Intel i5-3450 @ 3.10 GHz, 8GB RAM
ATI AMD Radeon HD 6600 Series, 1GB RAM
Distinguished Contributor
cvbt-thailand
Posts: 125
Registered: ‎12-23-2005
Message 9 of 10 (442 Views)

Re: disable communication center connection by reg edit ineffective.

06-25-2013 06:26 PM in reply to: cvbt-thailand

Is there any way to test if it is the video card without buying a new one.  This is an intermittent problem.  It happens once every week or so.

Geoffrey Wheeler
IV Pro 2011 64bit SP2; Win7 Ultimate SP1
ASUS MB Intel i5-3450 @ 3.10 GHz, 8GB RAM
ATI AMD Radeon HD 6600 Series, 1GB RAM
*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 10 of 10 (435 Views)

Re: disable communication center connection by reg edit ineffective.

06-26-2013 09:56 AM in reply to: cvbt-thailand

I have a sign on my desk that reads, "ATI = Always Trashes Inventor."

 

I suspect the video card.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
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