Installation & Licensing

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daley1234
Posts: 37
Registered: ‎11-18-2012
Message 1 of 10 (3,529 Views)
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Unable to Uninstall Autodesk Revit Architecture 2014

3529 Views, 9 Replies
08-16-2013 05:27 PM

I am trying to install Autodesk Revit Architecture 2014 but it tells me that it is already installed. I had a previous installation removed but apparently it was not removed entirely. I tried using the Autodesk Uninstall tool to removed it but that also failed. I have attached a print screen with the view that is shows when it fails.

 

Does anyone know of a tool that can be used to removed it so I can reinstall the products?

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DannyHubbard
Posts: 269
Registered: ‎05-17-2007
Message 2 of 10 (3,480 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

08-19-2013 05:07 AM in reply to: daley1234

You should be able to remove the product using the Microsoft Fix It utility.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
Active Contributor
daley1234
Posts: 37
Registered: ‎11-18-2012
Message 3 of 10 (3,431 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

08-31-2013 07:51 PM in reply to: daley1234

I tried the tool but it did not find Revit installed. I have check just about every registry key that has revit on them and deleted them however, the installer is still telling me that revit is installed.

 

I do not know what else to do.

*Expert Elite*
pendean
Posts: 22,244
Registered: ‎11-06-2003
Message 4 of 10 (3,421 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

09-01-2013 06:06 AM in reply to: daley1234
Did you manually delete The program folders too?
What if you just accept the findings and continue with the Ibstallation, then follow it with a full "repair" reinstall?
Try using a registry cleaner first, then restart Windows after the cleaner stops findings issues. I like CCLEANER myself but there are others.out there.
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Active Contributor
daley1234
Posts: 37
Registered: ‎11-18-2012
Message 5 of 10 (3,415 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

09-01-2013 06:33 PM in reply to: pendean
The installation cannot go any further, its either back or cancel. The
program is not on the machine so it cannot be repaired.
*Expert Elite*
TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 6 of 10 (3,398 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

09-03-2013 07:40 AM in reply to: daley1234

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

 

I have not tested the MSICUU2.exe on Windows 8 yet.  Could be disasterous...

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
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dembkod
Posts: 509
Registered: ‎05-26-2010
Message 7 of 10 (3,389 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

09-03-2013 11:04 AM in reply to: daley1234

daley1234,

 

Hello. You could delete these two registry keys. These are the main Revit Architecture keys that would cause your issue:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\0A4B643700410110000007C5D0680240

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\0A4B643700411110409007C5D0680240

 

Thank you for taking part in our community!



David Dembkoski
Active Contributor
daley1234
Posts: 37
Registered: ‎11-18-2012
Message 8 of 10 (3,372 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

09-03-2013 03:57 PM in reply to: TravisNave

I installed the tool and ran it but it did not find the software on the machine.

Active Contributor
daley1234
Posts: 37
Registered: ‎11-18-2012
Message 9 of 10 (3,369 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

09-03-2013 04:10 PM in reply to: dembkod
I deleted the two registry keys and I was able to restart the set-up process. Thanks a million.
Valued Contributor
bbrown
Posts: 84
Registered: ‎08-01-2011
Message 10 of 10 (2,798 Views)

Re: Unable to Uninstall Autodesk Revit Architecture 2014

01-20-2014 06:41 AM in reply to: dembkod

I had the same issue and deleting the registry keys fixed it for me as well. Took forever to find this post. Thank you!

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