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Unable to start license manager

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Message 1 of 33
estauss
Participant
2533 Views, 32 Replies
‎07-05-2013 02:17 PM
‎07-05-2013 02:17 PM

Unable to start license manager

Hello,

 

We are trying to move our 3ds max license from a Win2k3 server to a Win2k8.

 

I have a new license file from Autodesk and have the network license manager installed on the server and is configured.

 

However when I try to start the server it fails and when I do a server status I get the following error:

 

--------

Status

--------

Flexible License Manager status on Fri 7/5/2013 16:03

 

[Detecting lmgrd processes...]

License server status: @flex2.aero.und.edu    

License file(s) on flex2.aero.und.edu: C:\Program Files (x86)\Autodesk Network License Manager\License\3DSMAX7flex2.aero.und.edu.lic:

 

lmgrd is not running: Cannot connect to license server

 The server (lmgrd) has not been started yet, or

 the wrong port@host or license file is being used, or the

 port or hostname in the license file has been changed.

Server name:   flex2.aero.und.edu

License path:  @flex2.aero.und.edu

FLEXlm error:  -15,570 For further information, refer to the FLEXlm End User Manual, available at "www.macrovision.com".

 

I have checked and everything is the same as it is on our 2k3 server.

 

Any help would be appreaciated.

 

Thanks

 

Eric

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Message 21 of 33
estauss
Participant
in reply to: TravisNave
‎07-09-2013 08:31 AM
‎07-09-2013 08:31 AM

Hi Travis,

 

Not sure what box you are talking about.

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Message 22 of 33
DarrenP
Consultant
in reply to: estauss
‎07-09-2013 08:33 AM
‎07-09-2013 08:33 AM

its the one on the system settings tab

DarrenP
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Message 23 of 33
estauss
Participant
in reply to: DarrenP
‎07-09-2013 08:48 AM
‎07-09-2013 08:48 AM

Hello,

 

The box was not checked. I checked the box and rebooted the server...still the same error.

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Message 24 of 33
TravisNave
Mentor
in reply to: estauss
‎07-09-2013 09:25 AM
‎07-09-2013 09:25 AM

Just to double-check, when you open a CMD prompt and you PING FLEX2.AERO.UND.EDU, what response do you get?



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
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Message 25 of 33
estauss
Participant
in reply to: TravisNave
‎07-09-2013 09:30 AM
‎07-09-2013 09:30 AM

I get the valid IPv4 Static IP that we have set for the server

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Message 26 of 33
TravisNave
Mentor
in reply to: estauss
‎07-09-2013 09:38 AM
‎07-09-2013 09:38 AM

And that is when you PING the server FQDN from itself, correct?



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 27 of 33
estauss
Participant
in reply to: TravisNave
‎07-09-2013 09:44 AM
‎07-09-2013 09:44 AM

correct, or from any other computer in the domain.

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Message 28 of 33
DarrenP
Consultant
in reply to: estauss
‎07-09-2013 09:54 AM
‎07-09-2013 09:54 AM

its quite possible the license file is corrupt in some way

might need to regenerate a brand new one if none of this works

DarrenP
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Did your question get successfully answered? Then click on the ACCEPT SOLUTION button.

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Message 29 of 33
TravisNave
Mentor
in reply to: estauss
‎07-09-2013 10:02 AM
‎07-09-2013 10:02 AM

I sent you a PM. 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 30 of 33
TravisNave
Mentor
in reply to: estauss
‎07-09-2013 12:30 PM
‎07-09-2013 12:30 PM

I'm at lunch now. Gimme a bit and I'll send you another PM.


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 31 of 33
estauss
Participant
in reply to: TravisNave
‎07-09-2013 12:35 PM
‎07-09-2013 12:35 PM

Sounds good. Thanks

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Message 32 of 33
TravisNave
Mentor
in reply to: estauss
‎07-09-2013 01:30 PM
‎07-09-2013 01:30 PM

Just to follow up, what we did was put the 64-bit version of the FlexLM on your Server2008 R2 in the 11.7 version.  I have found that for some reason, it just works better on that server.  Good luck with your options file and other license manager vendors.  If you need anything else, just give us a holler.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 33 of 33
estauss
Participant
in reply to: TravisNave
‎07-09-2013 01:45 PM
‎07-09-2013 01:45 PM

Will do, Thanks for everything Smiley Happy

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