Unable to register Autodesk 2014. Error 123.

[kishida]

When trying to activate the license for Autodesk Infrastructure Design Suite Ultimate 2014, I recieve Error 123 ("The serial number you entered is not valid for the product you are trying to activate. Try again"). I've checked multiple times that this is the correct product serial number. In addition, I have tried getting the .lic file from the other registration route and using that to register but I have been unsuccessful so far.

Thank you

[DarrenP]

You can use the online method to activate your license here:

http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

Or you can can call Autodesk Product Registration and Authorization:

1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and the request code.

[Basam.Yousif]

You installed the product to work in a manner different than what your license type is. In other words, your serial number is for a network license, but you installed as a standalone. This leads to being unable to activate, and error 123.
Now the fix is to uninstall and reinstall.

[Cadguy_2014]

That is not the problem!, I have installed the stand alone version and im getting the same error

[camilo.lemos]

Hi @Cadguy_2014 

Our Licensing and Activations team will be happy to help you with this issue: 

Please contact our License Assistance team by clicking on this link and then following the prompts:

Select “Activation & Registration” or “License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.

You will be able to contact the License Assistance Team either via Chat or e-mail.

Thank you

[scarlson]

Where is this magic "I still need help" icon??? I can't locate it anywhere...