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Unable to open dwg file from website after installation of 2015 True View

3 REPLIES 3
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Message 1 of 4
uByte
394 Views, 3 Replies

Unable to open dwg file from website after installation of 2015 True View

I have a client that called me up and said that when he clicks on a link on a website that is a ".dwg" file it would show a blank screen in Internet explorer. It used to give him the option to save or open the file. I have tried to resetting IE back to defaults, uninstalling and reinstalling IE, and disabling all add-ons but nothing has fixed it. He has the Autodesk TrueView 2014 installed. I thought well maybe its something they fixed in the new version. I downloaded the new 2015 version of TureView and it did the same thing. I went to the site on my personal computer and it asked to open or save on mine. To make sure that it was nothing to do with Autodesk TrueView 2015 I downloaded it and now it does the same thing on my computer. Is anyone else having this issue and if so what can I do to fix it? It is also on several different websites that have dwg files available for download. The website that I am having issues on is: http://soundconceptscan.com/product.php?ptype=ceilings&pname=AP&doc_type=details Thanks in advanced, -uByte
3 REPLIES 3
Message 2 of 4
DarrenP
in reply to: uByte

that might be an issue with the website

couldn't you right click the .dwg link and say save target as

edit: i just tried with  a machine that doesn't have trueview installed it does ask to open up file

DarrenP
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Message 3 of 4
DarrenP
in reply to: DarrenP

it seems the cause of the problem is having Trueview installed

uninstall it is one way to fix it

or what i said above right click and save target as

DarrenP
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Message 4 of 4
uByte
in reply to: DarrenP

Thanks for the reply. I know that I can right click and "save target as..."But I want to be able to just open it from the site without having to save it. Also I have the same problem with other websites that offer to download a ".dmg" file. 

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